Dan Hasselberger
Dan Hasselberger at Koons White Marsh Chevrolet

Dan Hasselberger

Service Manager

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.6
26 Reviews

Dan started at Koons in March 1988.

4.6

26 Reviews

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26 Reviews of Dan Hasselberger

November 10, 2025

Dealership Rating
Employee Rating

Always great service and responsive. Completed a major repair and I have it back with no issues and the problem is fixed. More

by Adam W.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann , Chris

Nov 11, 2025

Koons White Marsh Chevrolet responded

Adam, thank you for the feedback and for highlighting our team's responsiveness. I'm glad to hear the major repair resolved the concern. I would ask however, even as we receive glowing praise, we earned a less than excellent rating. Is there something we an do to improve or address something? If anything comes up, you're welcome to reach out to me directly. Best, Christian Stark Customer Relations Manager christian.stark@koons.com 410-931-8600 Ext. 27145

October 21, 2025

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Friendly and helpful people always at Koons Chevrolet. I have been going to Koons for 30 years More

by Tim
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Recommend Dealer
Yes

October 15, 2025

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I got my car oil changed there and I’m so happy with the service More

by ong31375
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Recommend Dealer
Yes
Oct 15, 2025

Koons White Marsh Chevrolet responded

We couldn't ask for a better review of Koons White Marsh Chevrolet. Thanks so much for your kind review!

October 05, 2025

Dealership Rating
Employee Rating

Great group of service people. They handle my truck with kid gloves very much appreciated More

by rfu1958
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

Oct 06, 2025

Koons White Marsh Chevrolet responded

Thank you for the excellent review of Koons White Marsh Chevrolet!

October 03, 2025

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I experienced a minor service issue, the Service Manager stepped in and resolved the issue right away. Everything worked out well. More

by arodriguez1729
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Chapman, Josh Chernault

Oct 06, 2025

Koons White Marsh Chevrolet responded

Thank you for your feedback! We’re glad we could resolve everything promptly for you. We hope to serve you again at Koons White Marsh Chevrolet.

October 03, 2025

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The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More

by eadingle.ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Koons White Marsh Chevrolet responded

Thank you for your excellent review! We are thrilled that Chris and the team were so helpful. We are happy to have you as a customer here at Koons White Marsh Chevrolet!

September 30, 2025

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It just took a lot longer than I expected,. they did not fill all my fluids in the truck they had to take it back. More

by buckster1222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Thomas Howard

Oct 02, 2025

Koons White Marsh Chevrolet responded

Thank you for your feedback. We apologize for the delay and any inconvenience caused. We’ll address this with our team to ensure it doesn’t happen again. We hope to better serve you next time. Safe travels from all of us at Koons White Marsh Chevrolet!

September 30, 2025

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The service was very successful. I only had to wait about 5 minutes to be seen. I was treated with respect and the waiting room was very clean. Thought the waiting time for my vehicl More

by ugoclay
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Recommend Dealer
Yes
Oct 02, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your feedback. We appreciate your business, and we hope to improve the wait time at your next visit to Koons White Marsh Chevrolet! Drive safely!

September 30, 2025

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Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. More

by tinachios
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Recommend Dealer
Yes
Oct 01, 2025

Koons White Marsh Chevrolet responded

We are glad to hear our team got the job done so efficiently. Thank you for choosing Koons White Marsh Chevrolet!

August 22, 2025

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Employee Rating

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa More

by dsheppard7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Aug 22, 2025

dsheppard7 responded

Koons service department keeps you there at Koons for a long period of time anywhere between three and five hours. Koons does not make you aware that they have transportation to take you to the mall. If you patronize Koons as I have, please eat breakfast, take your lunch and a book because you will be there for several hours. Donna S

Aug 22, 2025

dsheppard7 responded

Koons service department it’s an all day appointment.

1

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