Daniel Victory | Page 4

I bought my Ford Fusion from Walker Ford and have used them for all of my service needs, including routine maintenance, warranty work and recalls. My service advisers. have treated me very well and the s them for all of my service needs, including routine maintenance, warranty work and recalls. My service advisers. have treated me very well and the service work has been outstanding. More

by ALARSON0 Verified Customer Verified Customer

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Fast friendly service the person who was assigned to the care of my automobile was informative care of my automobile was informative More

by KD41802 Verified Customer Verified Customer

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All went well and quickly,service writer did great,however I had my tires overinflated,I think the tech should have caught that.I got oil change and tire rotation done I’m thinking mg the tech s great,however I had my tires overinflated,I think the tech should have caught that.I got oil change and tire rotation done I’m thinking mg the tech should caught that now it was my mistake to overinflate the tires but that’s the reason I take in to ford dealer Other than that it went well Thank you walker ford More

by Rick Verified Customer Verified Customer

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Got my car in for a recall for the door latches in a timely manor. timely manor. More

by greennat444 Verified Customer Verified Customer

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Called the dealer on Thursday, March 23, because my brakes were grinding. They told me that was considered an emergency repair and to bring my truck in. I dropped it off Thursday evening. I called Frid brakes were grinding. They told me that was considered an emergency repair and to bring my truck in. I dropped it off Thursday evening. I called Friday afternoon and asked for an update, they informed me I needed pads, rotors, and a caliper on the front right passenger side and only pads on the driver front. They then told me they had to order the rotors and calipers and didn’t have a date as to when the parts would be in. It was the following Wednesday before I heard anything and the only reason I spoke to anyone was because I reached out. As of Wednesday no parts had come in. I reached out again Thursday to get an update. The parts came in that evening and I was told my truck would be worked on the following morning Friday March 31. I asked to please get a phone call when everything was getting started. I never received a phone call regarding that. I did get a phone call saying they could put the bolt back on my heat shield that was loose for $300. I opted out as that was an outrageous price. Hours later I called and they told me my truck was done. They never had to replace the caliper which was the hold up all along. They never looked at my truck to see what the real issue was until the parts had come in. Wasting a lot of my time. I have my own business and rely on my truck to get me and my equipment to my jobs. I didn’t have my vehicle for over a week costing me a lot of money on top of the hefty repair charge. This was inconvenient and unprofessional. I was the one who was always reaching out and barely getting any answers. I will not be taking my truck here anymore. More

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Even though I didn’t have an appointment, I was taken care of and my car issues were addressed and taken care of as soon as possible. Dan and Nance were very helpful care of and my car issues were addressed and taken care of as soon as possible. Dan and Nance were very helpful More

by lynette Verified Customer Verified Customer

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Dan victory was my advisor. And a great one at that. His customer service charm is off the wall. He may be very busy every day but he will go the extra mile to help you anyway h And a great one at that. His customer service charm is off the wall. He may be very busy every day but he will go the extra mile to help you anyway he can. Being disabled and having limited time and ability to get my truck in for service he is doing what he can to get my repairs done for me when he can. Thank you Dan. Your a Godsend. More

by jzelsnana Verified Customer Verified Customer

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Worst service I ever experienced. Had an appointment for an oil change. It took 4 hours. No one even bothered to tell what took so long. Had an appointment for an oil change. It took 4 hours. No one even bothered to tell what took so long. More

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Poor communication regarding appointment Long wait time for calls to be returned, or not returned at all Was told parts were available, then told parts needed to be ordered and car was not available same for calls to be returned, or not returned at all Was told parts were available, then told parts needed to be ordered and car was not available same day Recall on rear camera still does not work properly. Screen sometimes says “camera not available “. Camera works sporadically . More

by Jan Verified Customer Verified Customer

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Excellent service. Very knowledgeable about my car. Service advisor Re always available to help us. Very knowledgeable about my car. Service advisor Re always available to help us. More

by LETJT76 Verified Customer Verified Customer

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