Danielle Starkey | Page 16

I purchased a Rogue in 2016 & got the environmental pkg for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me for 7 years. I brought my car back several times to have the seats cleaned but the stains kept coming back & the dealership made it difficult for me to keep getting them cleaned. I asked them to remove the dealership name from my car bcuz of the poor service. This year I purchased a 2023 Rogue and asked if I could have the seats cleaned in the 2016 Rogue again b4 the warranty expired, what a hassle! No one could fine my paperwork, I was told they could try to find it but it would be a lot of legwork! Finally they agreed to clean them “as a ONE TIME courtesy”. I paid a lot of money for the warranty. I was also told that the times I did leave it to be cleaned it was only surface cleaning not extraction which is what I paid for! So, for 7 years I didn’t get the service I paid for. No wonder the stains kept coming back. I was told the seat covers would be removed and new ones put on if the stains came back but then, when the stains came back they didn’t honor the warranty!! I had paperwork but it didn’t matter, I only got surface cleaning. Why sell the package if u aren’t going to honor it?? I will be asking the dealership to remove the name from my new car too. I was hoping since the name changed maybe it was better but, same ppl run it so same old service or, lack there of! More

by sohappy2be Verified Customer Verified Customer

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Very long check out process. Car was ready but they were too busy to call me Car was ready but they were too busy to call me More

by BABABALL1420 Verified Customer Verified Customer

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Danielle was really nice - I got there for my appointment to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle to have my Hyundai Venue serviced (oil change, Tire Rotation etc) and take care of a recall for software. I would have given 5 Stars except Danielle accidentally put a scratch in the car when she drove it in the Service Department. Anyone can make a mistake, and she handled it very well - told me what happened, gave me a loaner car and kept mine for a week or so to repair the slight damage. Can't see where the scratch was at all now, so I am happy how this was very professionally handled, and no charge! I wish it had taken a bit less time for the service Department to get the loaner ready, but otherwise everything was very good, and I liked getting an upgrade to a Santa Fe. Overall very happy with Service here! More

by Obarthelmai Verified Customer Verified Customer

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Had an amazing experience as always. I really appreciate the effort to get my car back. She is looking so nice. I really appreciate the effort to get my car back. She is looking so nice. More

by TWANE81 Verified Customer Verified Customer

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I’m very pleased with the service and promptness, I would definitely recommend this dealership definitely recommend this dealership More

by TERESAMGUZZI65 Verified Customer Verified Customer

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The dealership was clean well staffed and everyone was helpful and professional. Overall a solid experience. helpful and professional. Overall a solid experience. More

by Thanos2913 Verified Customer Verified Customer

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Not recommended nor coming back though danielle was very polite over priced for incomplete work disappointed polite over priced for incomplete work disappointed More

by PENNCHRISTOPHER23 Verified Customer Verified Customer

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Danielle Starkey was awesome. Very professional, knowledgeable and efficient. We brought two different cars at once for service and she knew everything about both of them. She als Very professional, knowledgeable and efficient. We brought two different cars at once for service and she knew everything about both of them. She also made very helpful suggestions regarding parts selections. I will go back and I would recommend them to anyone. More

by ecbourhill Verified Customer Verified Customer

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Pretty good service, been coming here for six years now and never had a problem. and never had a problem. More

by THONYDEMOSTHENE Verified Customer Verified Customer

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All service was performed on time and schedule. Everyone in Service was friendly and knowledgeable. Special thanks to Mike White and Porter Walter for their help. Everyone in Service was friendly and knowledgeable. Special thanks to Mike White and Porter Walter for their help. More

by Wills73 Verified Customer Verified Customer

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