Danielle Starkey | Page 5

They went above and beyond to make my experience perfect. I will definitely be back if I need more service done I will definitely be back if I need more service done More

by TINALH07 Verified Customer Verified Customer

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I spend about a third of my life in Roanoke these days, and two thirds up in Alexandria. One daughter and two "grandma magnets" in Roanoke and two daughters and three "grandma magnets" in Alexandria. I a and two thirds up in Alexandria. One daughter and two "grandma magnets" in Roanoke and two daughters and three "grandma magnets" in Alexandria. I am 77 years of age and have 60 years of experience in buy new cars and getting them serviced in the dealers' service departments. I purchased a new 2023 Hyundai Tucson Hybrid at a Hyundai dealership in the Alexandria area in 2023 and was happy with the deal and the mileage. I get 31-32 mpg in town and 32 - 33 mpg on the highway! But the first service experience was average at best and yet another let down. So last year when I was visiting our daughter in Roanoke, I took my vehicle in for its second service. I was not expecting anything out of the ordinary as I didn't purchase my vehicle there. Wow!, was I wrong. Last year and on my current service yesterday, my service advisor was Ms. Danielle Starkey. I found her to be a very focused and efficient professional who at the same time was very patient and customer oriented. I felt valued, not a number as I felt up in Alexandria 3 years ago. The folks in the maintenance department must be as professional as she is as they are focused and time oriented in servicing and returning the vehicle to the customer. Danielle has the right personality in dealing with people as she comes across in both a sincere and professional manner. She is a true Ambassador for Southern Team Hyundai and a real "keeper" for the Southern Team. I hope she is recognized for same. I am very inclined to purchase my next vehicle from Southern Team Hyundai! More

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Very pleased wit the efficiency of the service department. Your employees are friendly, helpful and attentive to the customer's needs. I'll be back... department. Your employees are friendly, helpful and attentive to the customer's needs. I'll be back... More

by ARTHILL777 Verified Customer Verified Customer

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The service department was able to solve the problem. I had to return and they corrected that issue also. I had to return and they corrected that issue also. More

by Bpullins Verified Customer Verified Customer

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I have had very good experiences dealing with this dealership. They have taken care of my 2007 Santa Fe which had over 210,00 miles on it when we gave it to our daughter and now that we have a new Tus dealership. They have taken care of my 2007 Santa Fe which had over 210,00 miles on it when we gave it to our daughter and now that we have a new Tuscon, they are taking great care of it! More

by Carlenescott4 Verified Customer Verified Customer

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Fast friendly quick service Was chexk in fast very straight forward with everything and love the service I received straight forward with everything and love the service I received More

by SHALE198975 Verified Customer Verified Customer

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Professional, knowledgeable and addressed all my questions. Service was performed in a timely manner. I am very pleased with the service dept and especially Danielle! questions. Service was performed in a timely manner. I am very pleased with the service dept and especially Danielle! More

by MWSHUMATE Verified Customer Verified Customer

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Thank you Danielle Starkey for your hard work and your customer service expertise. I preash customer service expertise. I preash More

by SLFHI5 Verified Customer Verified Customer

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Everyone was polite and more importantly they explained what needed to be done and what the cost would be and it was all done in S timely fashion. what needed to be done and what the cost would be and it was all done in S timely fashion. More

by Lmbrandt777 Verified Customer Verified Customer

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Jennifer has been great! And, she would have given a "5" but I'm in limbo about a service that's stuck in a "manager review" black hole. I recognize it's not Jennifer, but it And, she would have given a "5" but I'm in limbo about a service that's stuck in a "manager review" black hole. I recognize it's not Jennifer, but it shouldn't take this long to get confirmation about a service I've paid for. The service manager needs to be spoken to. More

by shawnonshadylawn Verified Customer Verified Customer

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