Darren Callan | Page 17

During my initial attempt to schedule this work I was told it couldn't be done on a Saturday because the required personnel didn't work on Saturdays. It's a 100 mile round trip from my home to the dealer told it couldn't be done on a Saturday because the required personnel didn't work on Saturdays. It's a 100 mile round trip from my home to the dealership and back. I was trying to schedule the service for when I had other business in the St. Albans area to minimize travel. Few days later I was contacted by someone in the Service Dept, sorry don't recall the name, to schedule the service. I told her my story and she spoke with someone and told me they could do it on Saturday. I asked how long the service would take and I was told about one hour. An appointment time was available which worked with my other commitment I had in the area so I scheduled it. I arrived 10 minutes early and dropped my truck in the Service Dept. I asked how long it would take and was told that the service would take about an hour. I then told them I'd be in the waiting room. Long story short the truck service took an hour and fifty minutes, which made me very late for my other commitment. Here's my feedback. The staff I interfaced with were pleasant, professional and courteous, and the scheduled service was performed but I shouldn't have to track down the service personnel to find out my service wasn't going to be completed on time. If I'd have know I would have tried to work something else out rather than just be late. More

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Excellent service no complaints Handy Toyota is the best at what they do. Thank you! at what they do. Thank you! More

by ruizmichael4 Verified Customer Verified Customer

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Service agent was wonderful. There was an issue with grease on my paint but that was corrected with a bath. It just made my exit about 20 mins late. Again service agent was aweso There was an issue with grease on my paint but that was corrected with a bath. It just made my exit about 20 mins late. Again service agent was awesome! More

by joevt1960 Verified Customer Verified Customer

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Went in for undercoating. Came out with a popped tire. They replaced the tire. Then they damaged my rim and caked the outside with grease that will not come off. I'm still wai Came out with a popped tire. They replaced the tire. Then they damaged my rim and caked the outside with grease that will not come off. I'm still waiting on a date for my rim to be fixed. Not impressed with handys. Takes 45 min and 25$ in gas to go there and back. This will be my 3rd trip whenever that is. More

by rileyfuller208 Verified Customer Verified Customer

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The staff was friendly, polite and courteous. They completely my service quickly and I didn’t have to wait long for an appointment. They completely my service quickly and I didn’t have to wait long for an appointment. More

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Always courteous and great service. Although this time they never mentioned my engine and cabin air filter failed their diagnostic testing. It wasn’t until I got home that I noticed. Although this time they never mentioned my engine and cabin air filter failed their diagnostic testing. It wasn’t until I got home that I noticed. More

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Pleasure doing business with Josh, Jamie and Darren. You guys made the process of buying my son his new car simple and easy at Handy Toyota. Thanks guys! You guys made the process of buying my son his new car simple and easy at Handy Toyota. Thanks guys! More

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Easy to make an appt and timely service-thank you for the short timeline accommodation-appreciate it short timeline accommodation-appreciate it More

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Handy was expecting me, service was quick and complete. Facility was clean. Staff was helpful. Facility was clean. Staff was helpful. More

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Great service. However title was not correct and after a trip to Alaska to register vehicle and not being able too kind of frustrating. Car salesman was great. However title was not correct and after a trip to Alaska to register vehicle and not being able too kind of frustrating. Car salesman was great. More

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