Darren Thornton

My service experiences with Island Acura since I have been a loyal customer since 1992 have all been extremely positive. It is what has kept me coming back to Island Acura year-after-year. Customer sat been a loyal customer since 1992 have all been extremely positive. It is what has kept me coming back to Island Acura year-after-year. Customer satisfaction is truly a #1 priority and the General Sales Manager, Tony Di Giovanni, has always made sure that I am completely satisfied with the service I have received. He also has always been available to help and assist with any questions I have. Just recently, I had an issue with my RDX and he and Ryan Shim, the service manager, resolved the issue immediately and to my complete satisfaction. Ryan is ALWAYS available to address all of my concerns and provides me with the peace of mind that my RDX is receiving the best service possible. A very special thank you also to Joey Robinson who always personally insures that my RDX remains in peak running condition. I feel very comfortable having my car's service needs met at Island Acura. I have other choices of Acura dealerships that are much closer to where I live, but I choose to return to Island Acura because they offer top-notch servicing and have always treated me like a valued customer. I truly appreciate the courtesy and professionalism I receive at Island Acura which is the reason I will always remain a loyal customer. The quality of service is truly second to none. More

Helpful 0

Report | Print

I’m was totally impressed by the quality of service provided by the Island Acura Team! Darren made me feel special from start to finish!! I AM BEYOND HAPPY WITH THIS DEALERSHIP!!!! provided by the Island Acura Team! Darren made me feel special from start to finish!! I AM BEYOND HAPPY WITH THIS DEALERSHIP!!!! More

Helpful 0

Report | Print

BUYER BEWARE! I should have known better. I was looking for a Certified Acura and found one I liked at Island Acura. I was quoted a high price, but they gave me I should have known better. I was looking for a Certified Acura and found one I liked at Island Acura. I was quoted a high price, but they gave me a ‘good deal’, which I accepted. When I checked the dealer’s on line price, I WAS SAVING $8 DOLLARS…YES $8 DOLLARS off the online price. I cancelled the sale. I really needed a car, and I loved the one I originally bought, so I decided to go head with the deal. When I went to pick my car, the Purchase agreement stipulated an add’l $404.87, saying they made a mistake on the first invoice. They actually charged for something that was included on my original invoice. I am a 74 year old widow, who was lied to and taken advantage of and I am furious. This is crazy. This is my second ACURA and love my car, but my next vehicle I purchase will not be from here. The salesman who helped me was great (Darren), but the financial mgr, Joe, and the sales mgr, Tony should be ashamed to be representing Acura More

Helpful 1

Report | Print

Island Acura is the friendliest most accommodating dealership I have done business with and am on my 3rd MDX. Well Done Team Acura...Darren was extremely helpful and he worked with me on 2 vehicle dea dealership I have done business with and am on my 3rd MDX. Well Done Team Acura...Darren was extremely helpful and he worked with me on 2 vehicle deals. More

Helpful 0

Report | Print

I have been a loyal customer of Island Acura for 30+ years. I do not live closeby, but it has been the EXCELLENT service I receive from the service manager, Joey Robinson, that has kept me coming back years. I do not live closeby, but it has been the EXCELLENT service I receive from the service manager, Joey Robinson, that has kept me coming back year-after-year. Joey has always made sure that my 92’ Integra GS was in peak running condition and has always been available to answer any of my concerns. Island Acura, with servicing my Integra for regular maintenance approximately every 6 months over the past 30+ years, has kept my Integra running smoothly without not one road-side emergency breakdown. Sadly, when it was recently not possible to find a gear shift cable for my car which Matt, in the Parts Dept, had been searching for high and low for weeks (for which I so appreciated his diligence because he knew how much I LOVED my Integra), it was Joey who presented me with the dreaded news that my beloved 1992’ Integra GS could not be repaired. It was with a heavy heart that I had to say “goodbye” to a car I took impeccable care of for over three decades :( Darren Thornton was my salesman and I could not be happier with my purchasing experience of a pre-owned, certified 2020’ Acura Tech Package RDX. Darren was extremely professional, knowledgeable, friendly, courteous, and non-pressuring. He patiently went over all of the features of the Tech Package, many of which I was awed by simply because of all the advanced technology I was not familiar with. Even now, if I have a service appointment, Darren ALWAYS stops by the waiting room to greet me with a friendly “Hello” and always asks me if he can help me with any of the features of my RDX of which I am still learning after owning my RDX for approximately two months. I would also like to give a big “thank you” to the sales manager, Tony D, and Brittany who were so kind and helpful with making my purchasing experience a seamlessly smooth and pleasurable one :) I am looking forward to continuing to remain a loyal customer and will DEFINITELY be purchasing my next new vehicle from Island Acura where customer satisfaction is ALWAYS #1 :) More

Helpful 0

Report | Print

It was a very nice experiene buying a car from Island Acura. Darren was amazing!! He was courteous, professional and helped us choose the right car!! When we got there the car we were looking for was s Acura. Darren was amazing!! He was courteous, professional and helped us choose the right car!! When we got there the car we were looking for was sold!! Darren showed other cars of the model we were looking for. We didn't feel pressured to buy! With Darren's help, we chose the right car, with the right options and we are happy with our choice and showed us all the options of the car during the delivery!! Visit Island Acura and ask for Darren! You won't be disappointed!! THANK YOU DARREN!!! More

Helpful 0

Report | Print

He has a great attitude and I also like the car introduced.thank you so much. introduced.thank you so much. More

Helpful 0

Report | Print

Darren was fantastic, honestly one of the best buying experiences I have every had on a large purchase. He was very clear and no game playing !!!! I would have liked to have found him earlier in my pursu experiences I have every had on a large purchase. He was very clear and no game playing !!!! I would have liked to have found him earlier in my pursuit for a new vehicle. More

Helpful 0

Report | Print

Today I picked up my Acura MDX from Island Acura .What a great easy experience Darren was my salesman he explained everthing to us spending at least 1 hr he was very patient and understandable.I would defin great easy experience Darren was my salesman he explained everthing to us spending at least 1 hr he was very patient and understandable.I would definitely recommend this dealership and seeing Darren More

Helpful 0

Report | Print

Never again Highest lease price by $45 Darren the worst car salesman person in over 20 years of car buying He should look in to comment made by the founder of De Highest lease price by $45 Darren the worst car salesman person in over 20 years of car buying He should look in to comment made by the founder of Dealer Rater from the founders own words Not being transparent enough to the consumer. You know, whether it’s not realizing the consumer has all this information.Well, I’d better treat this customer right, because they’re going to write about it. And it’s not just going to get out to their circle of friends, but it’s going to get to potentially someone I want to sell the car to down the road.” More

Helpful 0

Report | Print