David Deleon | Page 17

5 Star Experience Very knowledgeable no pressure Salesman. Brent answered all my questions acted very professional, did not act pushy like other car dealers. It was a Very knowledgeable no pressure Salesman. Brent answered all my questions acted very professional, did not act pushy like other car dealers. It was a great experience and I love my new Ascent. This is my first Subaru and I am sure not my last. As Brent said "Surbarus are like rabbits you get one and others will follow" I would love my kids and grandkids to own one someday. I feel so safe in it and its so much fun to drive. I am so impressed with all the safety features. The entire process of buying the car was great even the finance dept. Dave explained everything clear and put together a package that I was comfortable with. I will definitely recommend this dealership to friends and family. More

Helpful 0

Report | Print

New Outback Purchase I was amased at how easy it has become to trade in and purchase a new vehicle. My purchase was through the Internet department. Do your homework befor I was amased at how easy it has become to trade in and purchase a new vehicle. My purchase was through the Internet department. Do your homework before hand. I traded in my older Outback for a new one and drove off all in the same day. Suggestion, if trading-in get a CarMax estimate beforehand and present to dealership. They should honor it, if not walk a way! I very pleased with my experience everyone was friendly and courteous and worked to meet my needs. More

Helpful 0

Report | Print

Great Time My wife needed a car and were limited on time. Looked for a Car-Pro dealer in the area and found Elk Grove Subaru. Contacted Mike Carlson and in a sho My wife needed a car and were limited on time. Looked for a Car-Pro dealer in the area and found Elk Grove Subaru. Contacted Mike Carlson and in a short time had a vehicle picked out and appointment scheduled. Mike couldn't make the time scheduled due to father priorities but Ashley would be our contact. On time and enthusiastic, Ashley showed us the vehicle and test drive was taken. With approval of my wife on the vehicle the remaining process with David and Ashley was seamless. Thanks, Robert and Tammy More

Helpful 0

Report | Print

Great service! T.J. And Dave D. We're awesome! T.J. made sure I understood everything about all the gadgets on my new car "Zelda" and Dave made the contract signing T.J. And Dave D. We're awesome! T.J. made sure I understood everything about all the gadgets on my new car "Zelda" and Dave made the contract signing very easy and he explained every question I had. Now own a beautiful Forester! Thanks guys! Also thanks for both of you going above and beyond to keep this princess happy! :) More

Helpful 0

Report | Print

Car purchase We enjoyed working with Mike Carlson very much. The whole process was pretty painless and straight forward. We highly recommend Elk Grove Subaru for a We enjoyed working with Mike Carlson very much. The whole process was pretty painless and straight forward. We highly recommend Elk Grove Subaru for anyone considering the purchase of a vehicle. More

Helpful 0

Report | Print

After eight hours, sent home in a damaged vehichle! I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with Ashley Gonzales and was heading in to ask for her when Bill Cooks side swiped me in the parking lot. Although he was a nice guy, Mr. Cooks KNOWINGLY sent me home EIGHT hours later in a damaged vehicle (the entire paint job was covered in spots- I couldn't see them as the car was wet and I was STARVING and EXHAUSTED of the entire process!) I called on Sun. 8/19/18 and was told by Sonny via approximately seven different phone calls, I couldn't bring the car in until Monday (which meant I had to take time off work). I asked to speak with the owner of the dealership and Sonny told me, "the owners of the dealership do not get involved with day to day dealings and would NEVER call you back." On Mon. 8/18/18 Kurt Klima took one look at the vehicle and said they would most likely have to repaint the entire car and would need to get me into another one. Mr. Klima also stated the Lasher brothers are really nice guys that are in the Dodge dealership daily and happily speak to customers? Mr. Klima called me at 2:30pm to inform me the Cook's Collision had just picked up the car and he wouldn't know anything until the following day. On Tues. 8/21/18 I did not hear anything until 3:30pm, and the car was still being looked at- they were not able to get the spots out. Mr. Klima stated Sonny would get back to me. I did not hear ANYTHING on Wed. 8/22/18. At that point I called Subaru of North America and spoke to Anthony, who stated they do not normally get involved with sales, but he would call the dealership and get back to me. Anthony left me a message stating he spoke to Sonny and he would be getting back to me. At 5:05pm that evening, Anthony called me back (after his shift ended) to ensure I was contacted, I stated I had not heard anything and he said he would try to get someone on the line. He came back with Sonny and while Anthony listened, Sonny said he was, "VERY surprised I had made this call" (to Subaru of North America). He then stated he had a car there for me and I should come now as he can't guarantee I wouldn't have to wait if I came another time. We agreed I would be there by 6:00pm. Anthony said it sounded like this was resolved. I went home, plugged in my phone, fed by dog and went upstairs to get ready, in the meantime received two separate calls saying DO NOT come down here, the vehicle is damaged, too. I next received a call at 7:00pm on Thurs. 8/23/18 from another manager stating they were trying to get a dealer transfer, etc. (voice message). I had plans to go out of town that weekend and was leaving early Friday morning, which I had communicated on Sun. 8/19/18. I next received a call from Sonny on Fri. 8/24/18 in the late afternoon stating he would just get me into a 2019 and keep the payments the same, because all the 2018's had been sitting too long and had something wrong with them. He also said he wasn't working that weekend and would to call on Mon. 8/27/18. After several additional phone calls and emails (I asked him to please have the paperwork ready, he BEGRUDGINLY said he would, but continued on with not knowing how long it would take and he couldn't promise he wouldn't be helping someone else, etc., just shockingly poor customer service. On Tues. 8/28/18 (TEN DAYS AFTER the purchase of the car and HOURS of phone calls/emails) I left work early to go sign the new paperwork. The additional piece of the story was, they ONLY gave me $7K for my 2011 BMW 328i with 83K miles - MINIMALLY a $1,500 loss I agreed to on 8/18/18 after seven plus hours of dealing with multiple men, no food, and super-hot weather. I feel 100% taken advantage of by Elk Grove Subaru, especially Sonny Aivazian. I will never go to a car dealership without a man again in my life, which is a pathetic statement in 2018! Shame on the Lashers and Vince Bloom for running a car business in such a way that a woman is prohibited from receiving a fair deal. This was bar none the most horrific car buying experience of my life. More

Helpful 0

Report | Print

Exceptional car-buying experience! We found our perfect 2019 Subaru Outback at Elk Grove Subaru! We were treated with great professionalism and courtesy at every level; from our friend We found our perfect 2019 Subaru Outback at Elk Grove Subaru! We were treated with great professionalism and courtesy at every level; from our friendly & outgoing sales consultant, Tim C. to his sales manager, Dave D and Mike L in Finance! We walked away with a fair price for our new Outback and our trade-in....and the whole process took not much time at all! LOVE our new Subaru and will be recommending Elk Grove Subaru to everyone that compliments our new Outback!! Thanks so much to your whole team : ) ~A. Fenex, Livermore, CA More

Helpful 0

Report | Print

Best car buying experience! This is my first Subaru. There was no pressure or humdrum sales pitches. Just friendly laid-back people who's only enthusiasm is to help. This is my first Subaru. There was no pressure or humdrum sales pitches. Just friendly laid-back people who's only enthusiasm is to help. More

Helpful 0

Report | Print

Not too pushy, totally knowledgeable! Miriah sold us a brand new 2018 subaru for our 17 year old daughter. It took us a couple of months to narrow down what we wanted and do it in the time Miriah sold us a brand new 2018 subaru for our 17 year old daughter. It took us a couple of months to narrow down what we wanted and do it in the time that worked for us. Miriah wasnt pushy, she followed up and was supportive...but never too pushy. We appreciate her very much! Thanks Miriah! Lauren, Alli and Peter More

Helpful 0

Report | Print

Easy and hassle free This dealership has the exact vehicle in the color and accessories I want for a reasonable price. I would return here if I'm in the market for anothe This dealership has the exact vehicle in the color and accessories I want for a reasonable price. I would return here if I'm in the market for another Subaru again. More

Helpful 0

Report | Print