David Deleon | Page 18

Tim Carlson was great! Very knowledgeable in everything WRX! I would highly recommend anyone buy a car from Elk Grove Subaru. The staff provided excellent customer service from top to bottom. Smooth process. No I would highly recommend anyone buy a car from Elk Grove Subaru. The staff provided excellent customer service from top to bottom. Smooth process. No pressure. More

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Great experience They made the leasing a car easy and fast . The staff was courteous and attentive. I would totally recommend this dealership to family and friends . They made the leasing a car easy and fast . The staff was courteous and attentive. I would totally recommend this dealership to family and friends . More

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Great customer service experience Elk Grove Subaru did a great job. We went over there after a catastrophic customer service experience at Maita Subaru, where we tried to get a new 201 Elk Grove Subaru did a great job. We went over there after a catastrophic customer service experience at Maita Subaru, where we tried to get a new 2018 Subaru Forester. At Elk Grove Subaru we were treated the way all Subaru dealerships should treat their clients: with respect, common sense and great customer service. We ended up buying our 2018 Forester there for a great price. Their team were wonderful, especially Ashley, David and Jeremy. Great job, guys! More

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2017 Outback for myself early retirement gift. Jason M. V was very helpful were very grateful , our words is not enough. He' s the men you looking for purchasing your dream car. I give thanks n sa Jason M. V was very helpful were very grateful , our words is not enough. He' s the men you looking for purchasing your dream car. I give thanks n salute to all you guys flying colors for Mr. Jason Go for it Lasher need you, David, n Mike. More

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Botched a simple fix on a new car & lied about it AVOID LASHER'S SUBARU!! This detailed review is for both the Service & Sales Depts. For a botched SIMPLE fix & a lost sale. One Star is very lenient. AVOID LASHER'S SUBARU!! This detailed review is for both the Service & Sales Depts. For a botched SIMPLE fix & a lost sale. One Star is very lenient. I took my 2017 Subaru Outback Limited to Lasher's Subaru of Elk Grove for a simple repair & won't return for ANY reason. It was barely 4 weeks off the lot form AutoNation Subaru of Roseville w/764 miles on it. Lasher's couldn't perform a SIMPLE fix on a NEW warrantied car. Why should I feel confident in their svc for a more involved/serious issue such as an oil change, scheduled service, a recall, or normal wear & tear. Sales Dept: Both AutoNation & Lasher's had the exact car I wanted on the lot. Lasher's wanted at least a week to prep while AutoNation pulled the car & prepped it for a better price. I did my research & was ready to buy that day. At AutoNation, I drove my new car home that night. On June 17, 2017, I took my brand new Outback to the Lasher's svc dept to fix a torn noise reduction insulation which was quickly pulling out. It was a schedulef appt for a SIMPLE repair. The subsequent worsening of the tear was enough so that I couldn't use a simple windshield reflector to protect the car from the CA sun. A SIMPLE fix per Service Advisor Paul Mills. I had requested they not jam the original torn insulation strip back into place & to replace it with a new piece to avoid a repeat. I could have done a better (Scotch tape level) repair with a putty knife. The car was literally BRAND NOW. "No problem" Paul said. A cpl days later, the original piece of torm insulation pulled out again at the exact place, worse than before they "replaced it." A simple repair was "jam it back in." Lasher's Svc Advisor Paul Mills assured me it was replaced. Lasher's failed at a SIMPLE job & lied about what was done & that my simple request was honored. NEVER reuse anything requiring an adhesive AFTER it was exposed to dust & heat. It doesn't take a rocket scientist to replace a 1/4" square 3' long piece of foam. I could have picked up the same part across the street at Home Depot (cheap weather stripping) & done a better job. Given the age of the car (4 weeks) & a full warranty, I wanted the SIMPLE repair done at a Subaru shop. Note that I live a couple of miles from Lasher's. My partner receives AMAZING treatment on her Toyota Highlander, obviously not a Lasher's dealership. AutoNation of Roseville is a 30min drive away. I HAD planned on making Lasher's my place for ALL services. During Gary Williams' (the sales person who handled my purchase at Roseville AutoNation) weekly "touch base with his clients call," he expressed shock that ANY Subaru shop would do such a poor job and lie to a customer especially on a SIMPLE repair so soon after taking delivery of the car. He will oversee the repair himself. To Lasher's Subaru & Service Advisor Paul Mills, I will be taking my brand new Outback to AutoNation of Roseville to fix your botched repair. Your poor excuse for a complementary wash was worse than a $7 wash at a local carwash facility. I immediately visited them to complete a job, a simple job Lashers' couldn't do. As of today, I do not trust the Lasher's Subaru Svc Dept to touch my car. I advise everyone in the market for a new Subaru to visit AutoNation of Roseville for purchase & service. Ask for Gary Williams, the same person who who will personally oversee my SIMPLE fix. The same person who calls me every week. AutoNation is going above & beyond what I ever expected from a dealership. Both Sales & Service. They treat you like a client for life, which I now am. Lasher's treated me like I didn't matter & wasn't worth their time. Go elsewhere! Brett Vin: ***3396449 PS. I contacted Lasher's & was told Service & Parts was closed. I said I was disappointed in my experience & was giving them a scathing review online. They couldn't have cared less. No "I'll have your Service Advisor call you" or "Let me get a dealership manager." Just "Oh, okay" {click}. More

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Our Second New Forester Ashley Gonzalez was our salesperson and we eere very happy with our experience with her. Dave and Mike as sales manager and finance person, respective Ashley Gonzalez was our salesperson and we eere very happy with our experience with her. Dave and Mike as sales manager and finance person, respectively were also great. We got the deal we wanted on a great car. Our 2012 Forester was traded for the 2017. Elk Grove sold it to us new and has serviced it all along. Great dealership all around in our experience. More

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great experience It didn't take as long as expected. I was worried that it would take all day due to people telling me it takes a long time to buy a car. It didn't take as long as expected. I was worried that it would take all day due to people telling me it takes a long time to buy a car. More

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I had a positive experence at Elk Grove Subaru My experience with Jason Visesratana was very positive. I was not looking forward to shopping for a new car based on my past experiences at auto deale My experience with Jason Visesratana was very positive. I was not looking forward to shopping for a new car based on my past experiences at auto dealerships, but Jason was very polite, attentive and helpful. He has an excellent and positive attitude and actually spent a lot of time with me to find the car that I wanted. I would definitely recommend him as well as the Lasher dealership to my friends and family that were interested in buying a Subaru. David Deleon was also very polite and quite helpful in locating a car with the specifications I was looking for. Brandon Vaughn was polite, confident and patient. He didn't mind spending a little extra time explaining financing and warranties to me and was helpful in choosing the right plan. More

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David Melo and David DeLeon I had a great experience at Elk Groce Subaru, no hassle no pressure. I was new to Subaru and David Melo, my salesperson, did a great job showing me t I had a great experience at Elk Groce Subaru, no hassle no pressure. I was new to Subaru and David Melo, my salesperson, did a great job showing me the various models and explaining all their features. I have never met a salesperson so knowledge in the products he was selling. I eventually decided on the Crosstrek and David DeLeon was great to work with in negotiating the final price. I would definitely recommend Elk Grove Subaru. More

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Great price Both Dave and Aaron worked together to get me a great deal on what I wanted. They were friendly, helpful, and knowledgeable. I love my new Impreza! Both Dave and Aaron worked together to get me a great deal on what I wanted. They were friendly, helpful, and knowledgeable. I love my new Impreza! More

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