David Hill | Page 43

Best dealership We are Very happy with the process and how hard everyone worked. Other dealerships do not have what five star has by a long shot. We are Very happy with the process and how hard everyone worked. Other dealerships do not have what five star has by a long shot. More

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great! Everyone was very friendly and made sure I was completely happy with my vehicle and the ease of financing ! I would highly recommend this dealership a Everyone was very friendly and made sure I was completely happy with my vehicle and the ease of financing ! I would highly recommend this dealership and will be a customer again . More

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5 Star Ford North Richland Hills We had an exceptionally great experience with the purchase of our 2017 Escape. Marissa, our salesperson, led is through the process and insured that w We had an exceptionally great experience with the purchase of our 2017 Escape. Marissa, our salesperson, led is through the process and insured that we were getting everything we really wanted within our price range. David, in finance, was the epitome of patience when we had difficulties with Experian.. Jimmy led us through the sync process and then showed us many features which had changed over our 2025 Escape. Both Marissa and Jimmy Mathews have called us since to be sure everything was the way we wanted with our new purchase. We have also received calls from other managers making sure we were satisfief with everything during our experience there. I give 5 Star Ford the highest rating possible and then some. This was our fifth purchase from them Everyone More

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F350 Crew Cab 8ft bed very Hard to Find Had a very hard time finding the truck I needed. Rick Dikes found my truck 290 miles away he had it brought to the dealership. It took a little bit to Had a very hard time finding the truck I needed. Rick Dikes found my truck 290 miles away he had it brought to the dealership. It took a little bit to find what I needed but he stuck with it and got It for me. It was nice I got the dealership didn't have financing set up I walked out the door less then 2 hours in my new truck done deal. Rick did a great job. More

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Car Pro Show Approved I was put in touch with Rick Dike through Jerry Reynolds and the Car Pro show. Rick gave us a great deal and worked hard to find us additional rebates I was put in touch with Rick Dike through Jerry Reynolds and the Car Pro show. Rick gave us a great deal and worked hard to find us additional rebates. Our experience with Rick was very professional and comfortable (no stress) throughout. One thing I would wish Ford would improve is providing status on special order vehicles. We (and 5 Star) were in the dark for 6 weeks on when our vehicle was going to arrive and then it was suddenly a rush to get us to come pick it up. If Ford would set up a system to provide a weekly email on the build status and estimated arrival date of special order vehicles, that would go a long way to making this a perfect truck buying experience. David Hill in Financing did a great job on working with us on the extended warrantee pricing and providing details. Again, very professional and low stress. Jimmie Mathews spent 3 hours walking me through the extensive electronics on our new F-350. He was very good at explaining the ins and outs of the electronics and making it fun to learn about our new trucks capabilities. Very professional and patient. Over all the best car buying experience I have had in my 40 years of buying cars. I actually looked forward to working with them instead of dreading it like I was going into battle! More

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Great experience I "Martin T. Ramos" had one of the best experience with a sales man than I ever had. Randy from the start was professional and respectful. He was not I "Martin T. Ramos" had one of the best experience with a sales man than I ever had. Randy from the start was professional and respectful. He was not pushy. I had a joyful experience. More

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Aaron helped us accomplish the whole process in a few hours As we entered the dealership, we were greeted by, 'May I help you find someone?' After that, every employee greeted us in a friendly manner with many As we entered the dealership, we were greeted by, 'May I help you find someone?' After that, every employee greeted us in a friendly manner with many offering refreshments. This was truly an experience in hassle-free car buying. Our salesman, Aaron Dias (Internet Sales Manager) treated us with respect and immediately responded to both our questions and our requests to look at different vehicles. Aaron always dealt with us in an honest, straightforward manner. As we came closer to buying, there was no pressure at all with the upsell items. Our experience with the Finance Manager, David Hill was also pleasant. David demonstrated a professional, efficient approach to finalizing the deal. Once again, there was no pressure on the upsell items. David completed the finance office items in the shortest time we have experienced in many years of car buying. Most folks find it difficult to mention 'car dealer' and 'honest' in the same sentence. Five Star Ford-North Richland Hills has demonstrated an across-the-board mindset of caring for the customer in an honest, respectful, hassle-free manner. More

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Courteous and professional I had been in touch with several Ford dealers and accidentally walked by Alfred while visiting Five Star Ford. Alfred was very helpful but not overbea I had been in touch with several Ford dealers and accidentally walked by Alfred while visiting Five Star Ford. Alfred was very helpful but not overbearing or simply trying to make a sale, which is good for me. I like to know that I can get information and discuss aspects of a vehicle when I need it rather than having a sales consultant thrust themselves onto me without leaving room to think. Alfred was approachable, personable, and could share a laugh about things that may have little to do with vehicles, but represented his way of establishing a personal rapport. I also had interactions with David Hill in Finance and appreciated the comparative analysis of financing options that he offered and the advice that followed. More

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A Deal I Couldn't Refuse Our daughter is going away to college (Mercer Univ in Macon, GA) and we wanted to buy her a dependable and useful vehicle. We had considered the Honda Our daughter is going away to college (Mercer Univ in Macon, GA) and we wanted to buy her a dependable and useful vehicle. We had considered the Honda HR-V but the dealerships we dealt with while seemingly interested in making a deal were firm in their pricing and even became a little contentious when it came to haggling (I'm old school). We saw 5-Star's Taya Kyle ad on TV and that tweaked my interest and I looked into the Escape on Edmund's as to reliability, etc. We came in on Memorial Day, ostensibly, to let my daughter look at and test drive the Escape and ended up buying one because 5-Star made us an offer we couldn't refuse. Our sales person was a sweet young girl (Brieanna Lopez) and was a delightful to deal with. She went out of her way to get us the Escape we wanted (even going to your Lewisville dealership to pick it up!). Your finance guy (David Hill) very efficiently and courteously completed the paperwork for us and 5-Star detailed and gassed up our new Escape and Ken McLemore came and thoroughly explained everything about all the bells & whistles on the Escape (even though my daughter was just anxious to drive off in it with her girlfriends!). The hamburger & hot dog lunch was pretty good too! Nice touch! More

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Buying My Truck Was Fun and Easy The 5 Star team made my thoughts go back in time to when dealers had the new models covered in the showroom waiting for the unveiling day. The truck The 5 Star team made my thoughts go back in time to when dealers had the new models covered in the showroom waiting for the unveiling day. The truck and the dealer experience was enjoyable, price was very fair and trade allowance generous. More

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