David Hill | Page 42

Great Car Buying Experience Randy Rennert was very informative and helpful throughout the Sales Process and went the "Extra Mile" to locate the Truck we purchased, and to help us Randy Rennert was very informative and helpful throughout the Sales Process and went the "Extra Mile" to locate the Truck we purchased, and to help us get the best deal possible. David Hill provided friendly and professional service in the finance department and did a great job explaining our options. Jeff Crabtree helped to insure our deal went smoothly and made sure the car buying experience was pleasurable. I highly recommend this dealership and Randy Rennert, our Sales Representative! More

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Pleasant Experience We were first time customers to Five Star and we will definitely come back. Rick was very accommodating and helpful in finding the truck I was lookin We were first time customers to Five Star and we will definitely come back. Rick was very accommodating and helpful in finding the truck I was looking for. From start to finish, every staff member was friendly, helpful, and customer oriented. The longevity of their staff is an asset to their customer service. Sadly, I can't find the card of the resident geek who gave me the run through on the phone and screen setup. He was outstanding as well. More

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Friendly staff I had spoken to Nathan Blackwell over the phone ,he was very friendly and answered all my questions. Upon arrival (3 hour drive) was directed to Natha I had spoken to Nathan Blackwell over the phone ,he was very friendly and answered all my questions. Upon arrival (3 hour drive) was directed to Nathan where he processed my papers in a prompt manner .Afterwards Nathan took the time to go over all the features of car ! Nathan has told me to call if I have any questions. This was one of my best experiences in purchasing a vehicle!! Thanks Billy More

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Great Customer Service Diron Lintz is always a pleasure to work with. This is our 5th vehicle from Five Star Ford. Their customer service is top notch. I wouldn't buy a Ford Diron Lintz is always a pleasure to work with. This is our 5th vehicle from Five Star Ford. Their customer service is top notch. I wouldn't buy a Ford anywhere else. More

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5 Star Professionalism We needed a new vehicle and spoke with the Robert and Carlton in the Internet Sales Department. We wanted a certain payment amount and a vehicle tha We needed a new vehicle and spoke with the Robert and Carlton in the Internet Sales Department. We wanted a certain payment amount and a vehicle that we could tow behind a motorhome, so a 4x4 truck was perfect. They found the perfect truck, it met our financial needs and had all the smart technology we wanted. We couldn't have ask for a better experience from Carlton and Robert as well as David in finance. THANK YOU SO MUCH !!!! More

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Simple, quick and painless. Just the way I like it. This is the third truck I have purchased from Five Star and there will likely be more in the future. David found a truck with the right color and equi This is the third truck I have purchased from Five Star and there will likely be more in the future. David found a truck with the right color and equipment and in my price range. There was absolutely no pressure. I was treated like a family friend who had stopped in to get some advice about trucks and everything was explained fully. Great experience! Even the finance experience with David Hall was very pleasant and professional. I will continue to recommend Five Star. More

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Painless from start to finish Mel was a true professional. No pressure at all I told my wife I have never bought a truck and left the dealership with a smile on my face . I will Mel was a true professional. No pressure at all I told my wife I have never bought a truck and left the dealership with a smile on my face . I will recommend Mel to everyone I come in contact that's is interested in buying a vehicle. More

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New car buying experience In the last 2 weeks we purchased our 2nd new vehicle in the last year and a half from Five Star Ford. Both times we have found exactly what we were l In the last 2 weeks we purchased our 2nd new vehicle in the last year and a half from Five Star Ford. Both times we have found exactly what we were looking for and at the price point we were wanting for our budget. Both times this was accomplished by our salesman John Little and with the help of Crystal Sanders listening to exactly what we wanted. Many times salespersons try to sell you what they think you should get. John Little listened to what we wanted and showed us exactly what we asked for. This is why we bought 2 new Ford Escape Titanium from Five Star Ford and will go back to him 1st for any future car buying needs. I would also like to add that David Hill in the finance office showed us exceptional customer service and was very respectful of our time. In conclusion I would say that Five Star Ford has hired some exceptional people to take care of their customers and I highly recommend. More

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Amazing Customer Service I purchased a used 2014 Nissan pathfinder and my experience with Five Star ford NRH was by far the best dealer experience I've ever had. No haggle, ve I purchased a used 2014 Nissan pathfinder and my experience with Five Star ford NRH was by far the best dealer experience I've ever had. No haggle, very honest salesmen. Daniel Trauth and Travis Ferguson were the two salesmen I worked with and both of them were very helpful and professional. The finance associate was pleasant as well. I would recommend Five Star Ford NRH to anyone who is looking for a great car buying experience. More

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Terribly disappointed I would rate our experience higher except for one huge disappointment. I shopped for about 200 miles around for a specific Edge Titanium with the 4 cy I would rate our experience higher except for one huge disappointment. I shopped for about 200 miles around for a specific Edge Titanium with the 4 cylinder EcoBoost engine. The mileage stated on the window sticker for the EcoBoost is about 23 city and 29 highway - not great but decent for such a substantial car. Instead of holding out for the EcoBoost model, I took the dealership's word that the 6 cylinder model would average the 20 city and 26 highway as stated on the window sticker. After calculating the extra cost for a 5,000 mile trip, and getting tired of the whole process, I agreed. We traded in a perfectly good and brand new 2017 Subaru Outback Touring on this car...because the Outback was just not comfortable, though it was a nicer car to drive and got great gas mileage with the 6 cylinder engine. After 1,500 miles, including a drive to Austin and back and many trips to Dallas, all at highway speed, I've yet to see anything over 22.1 mpg on the Edge. Mixed mileage averages around 18.5, with highway driving averaging about 21.5 - not even close to our expectations. Our plans to drive cross country are now questionable. Everybody at this dealership was very nice and easy to work with, but I am more than disappointed in the economy of this car. If I could swap it for something as comfortable with good gas mileage, I'd do it today. More

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