David Kolozy | Page 16

My dealing with the sales staff was excellent. No pressure and very helpful. pressure and very helpful. More

by DONALD.PAVELOCK Verified Customer Verified Customer

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Wonderful experience with DCH Toyota. My salesperson Nate was cordial and so knowledgable and guided me seamlessly through the entire process. Would highly recommend them! was cordial and so knowledgable and guided me seamlessly through the entire process. Would highly recommend them! More

by STEVEROOKS721 Verified Customer Verified Customer

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This is the 5th car I have purchased from DCH Wappingers Falls Toyota. I keep coming back because of the exceptional service and friendly staff. Falls Toyota. I keep coming back because of the exceptional service and friendly staff. More

by KMCCORRY2 Verified Customer Verified Customer

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Good experience. They were able to find me a car when other dealerships could not. The car came when promised and they did not try to throw in any extra nonsense at the end. other dealerships could not. The car came when promised and they did not try to throw in any extra nonsense at the end. More

by STEVEW305 Verified Customer Verified Customer

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I brought my vehicle in for a routine oil change. The technician accidentally did not screw the oil cap on after changing the oil. The result, Oil spilled on most of the engine which caused my engine to technician accidentally did not screw the oil cap on after changing the oil. The result, Oil spilled on most of the engine which caused my engine to smoke. Fortunately the smoke was intense enough for me to realize their was something seriously wrong. I pulled my car over and opened the hood and found the top oil cap missing, the service technician placed the cap at the front of the car but never returned it before closing the hood. I had to bring my vehicle back to top of the missing oil and have the engine cleaned. I brought the matter to the service manager (Ben Carlson?) Ben was very understanding and professional. The matter was taken care of and I was promised a letter documenting this matter should something happen to the engine due to this mishap. In the end I was pleased with how promptly the service manager addressed the problem. I also understand the employee performing the job is very reliable and mistakes can happen even with the best of employees. His mistake is forgiven. Their is one matter I was not pleased with when visiting the dealership that day. Before arriving for my service appointment I was called by one of the DCH sales employees in connection with my 2019 Toyota Rav. A few months back I entertained the idea of selling my car back to your dealership and possibly entering into a new lease for a 2021 Toyota Rav 4. During this dealership visit I was only offered enough to pay of what I owed on the lease, which was $25,723. Ironically two other dealerships offered $26,523 (Healey Hyundai) and $27,253 (Prestige Toyota) dealership. I decided to wait on making a decision. On 6/7/2021 before I arrived for my 10:15am service appointment I received a call from one of your sales associates wondering if I was still interested in selling my car. I explained the offer I was given previously was an insult and much too low and far less than neighboring dealers. The sales rep said prices on used vehicles had increased significantly and she was sure they could do much better. So I was told that after my service appt. the sales manager would appraise the vehicle and provide a good offer. What irritated me the most was the time it took for the sales manager to appraise the vehicle. Pictures were taken of the car etc. Upon waiting for the appraisal the sales manager (David Kolozy?) asked me "what did I want for the car". No formal offer was provided in writing. Your company reached out to me saying they were interested in the car I did not reach out to you. To then ask me "What do I want for the car" is disappointing and dis ingenuine. I feel your sales manager was hoping I would throw out a low figure in hopes of "low Balling" me for a vehicle that is certainly clearly worth between $29,500 to $31,000 trade in, not retail, with only 19,200 miles. XLE premium. In my survey I would have provided 4 or maybe even 5 stars for the days experience even though it did not start well, but ask to appraise my car and then insult me and offer a verbal $26,000 barely $250 more and almost $1,500 less than other dealers was a clear waste of my time. Your dealership can easily sell my vehicle certified for $31,000 to $32,500 in a heart beat. What your company should have taken into consideration... I was already an existing customer and to try to low ball me for my 2019 Rav 4 Premium XLE and then want me to consider leasing another vehicle was insulting. The unfortunate outcome is the customer you turned away works for a large local company in the area and works in customer service and was likely to make many referrals and speak highly about my experience. Instead I feel like your staff was hoping to take advantage of me. I surely hope my next visit to your dealership has a better conclusion. More

by AIHE888 Verified Customer Verified Customer

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It was a pleasure doing business with such professional service I would definitely recommend them to everyone I know peter Raymond was an exceptional salesman service I would definitely recommend them to everyone I know peter Raymond was an exceptional salesman More

by WMSMITH11 Verified Customer Verified Customer

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Great customer service. Kurt was a pleasure to work with and very helpful. Everything I requested Kurt worked very hard to ensure I left happy! Will definitely recommend DCH Toyota and Kurt to friends and f and very helpful. Everything I requested Kurt worked very hard to ensure I left happy! Will definitely recommend DCH Toyota and Kurt to friends and family. k More

by Kaitline Verified Customer Verified Customer

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Kurt Kuehsel was great. He was helped make the buying process very easy. The entire process only took a few hours. The entire dealership staff was professional and friendly. process very easy. The entire process only took a few hours. The entire dealership staff was professional and friendly. More

by MFANGELONI Verified Customer Verified Customer

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Always a good experience - very helpful , knowledgeable and friendly people who work here! Clean waiting area - prompt service - best place to buy a Toyota in the area! and friendly people who work here! Clean waiting area - prompt service - best place to buy a Toyota in the area! More

by DPATRINO Verified Customer Verified Customer

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Great experience. They took their time with me and I didn’t feel rushed. I feel that the vehicle I pick was good for my family didn’t feel rushed. I feel that the vehicle I pick was good for my family More

by Any Verified Customer Verified Customer

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