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Debbie Lotufo
16 Reviews
16 Reviews
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16 Reviews of Debbie Lotufo
September 29, 2025
Very efficient, friendly, and professional. The entire experience is seamless. The customer lounge is excellent. The entire experience is seamless. The customer lounge is excellent. More
by George
Other Employees Tagged: Jasmine Joseph, Will Rodriguez-Sosa , Brian
September 27, 2025
Jim is Professional, pleasant, accommodating and goes the extra mile. For Joan and myself he was a joy to work with. extra mile. For Joan and myself he was a joy to work with. More
by Aram V Manoukian
Other Employees Tagged: Jim Hierl, Catherine Ferry, Kursad Oguz
August 31, 2025
I have been a customer of Flemington BMW for over 20 years. The experience has been nothing short of amazing. Nobody comes close. The best way I can describe is a "old school" level when a business w years. The experience has been nothing short of amazing. Nobody comes close. The best way I can describe is a "old school" level when a business was run correctly. Each interaction has been low stress and enjoyable. The dealership itself is beautiful and very relaxing. I recently purchased a new car through Tom Terrill. This will be my 3rd BMW from the dealership. I have known Tom for almost 15 years. I cannot speak highly enough about Tom. Like the dealership, Tom does not have an equal. His knowledge and attention to detail Is second to none. My most recent car purchase took me well over a year to finally make a decision as choices between combustion, electric, etc. are overwhelming. During this time, I called time at least 2 times a month, every month requesting pricing, information on cars inbound, features, etc. In addition, Tom spent a considerable amount of time with me on test drives throughout the year. In all instances, I received every questioned answered time and time again, without any re-assurance on my end that I was going to purchase a car any time soon. To sum up, it's more than just a good sales approach or business practice, it is completely genuine with Tom. It is easy to tell, he is a good person, with very high standards, and does his job very well. More
by Christopher Lechnou
Other Employees Tagged: Tom Terrill, Debra Lam, Catherine Ferry, Zaneta Graf
July 18, 2025
Great experience, excellent facility helpful staff. My service James is one of the best with keeping customers up to date and satisfied. My service James is one of the best with keeping customers up to date and satisfied. More
by Matt
Other Employees Tagged: Jim Hierl, Trini Stelz, Debra Lam, Laura Varga, Diane Barry, Christa Stehr, Christina Klinger-Morales, Bill Duaime, Jasmine Joseph
June 04, 2025
The entire service team was very helpful and courteous in their response to my request. They even offered a valet ride for me to my other appointments near the dealership. their response to my request. They even offered a valet ride for me to my other appointments near the dealership. More
by Ben
Other Employees Tagged: Jim Hierl, Debra Lam, Christina Klinger-Morales, Bill Duaime, Jasmine Joseph
May 28, 2025
Customer Service has always been wonderful making this location my favorite. However, this dealership has a new policy for courtesy cars while vehicle is being serviced there & it’s not common practice th location my favorite. However, this dealership has a new policy for courtesy cars while vehicle is being serviced there & it’s not common practice therefore it’s time to find new location for servicing my vehicle. More
by Raquel
May 06, 2025
Debra is very helpful, as is all your staff. My car is well taken care of.and runs great. Many thanks to all. My car is well taken care of.and runs great. Many thanks to all. More
by marksable
Other Employees Tagged: Vince Dillon, Noha Amin, Debra Lam
March 27, 2025
Debra and the service crew were very helpful and knowledgeable. Debra took me through the whole process of the repair. I also forgot my easy pass and it was found and returned to me. knowledgeable. Debra took me through the whole process of the repair. I also forgot my easy pass and it was found and returned to me. More
by Knegri
Other Employees Tagged: Debra Lam
March 04, 2025
Girum was easy to work with and knowledgeable. The process was smooth and quick. Highly recommend The process was smooth and quick. Highly recommend More
by NAVIN
Other Employees Tagged: Catherine Ferry, Girum Dooley
March 01, 2025
I brought my car in for a new battery and tires and alignment. When I picked my car up there were 2 alarms going, one for the front right light and one for the left. Why would they return my car like alignment. When I picked my car up there were 2 alarms going, one for the front right light and one for the left. Why would they return my car like that? I’m sure they knew about the alarms if they drove the car after doing the battery service. It also seems like the battery work triggered the alarms and no one said a word. Very disappointing and sloppy. More
by lisa.phillips23
