Debra Lam | Page 11

I have been with the Flemington dealership for 9 years with my old BMW and just bought a new one, and every step of the way, it was seamless. with my old BMW and just bought a new one, and every step of the way, it was seamless. More

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Tom and Cathy were simply wonderful and made my experience seemless, quick, and professional......and as always, Deb is an absolute superstar in service! Nice work and thank you! experience seemless, quick, and professional......and as always, Deb is an absolute superstar in service! Nice work and thank you! More

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Jim was very attentive and provided consistent messaging regarding the status of my vehicle. He is always pleasant and tries to have my service completed ASAP. regarding the status of my vehicle. He is always pleasant and tries to have my service completed ASAP. More

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Very disappointed in the dealership. Car went for service and had to replace a piece that fell off... what piece should fall off a 65000 car. I had to pay for it no problem but they kept the car a week and and had to replace a piece that fell off... what piece should fall off a 65000 car. I had to pay for it no problem but they kept the car a week and when I came home and looked the tow hook cover is a different white. I called 3 different times. No return call. When I called the second time and explained what the issue was the woman simply said I don’t know if there is anything we can do about that. Let me give you a clue fix it!!! Will never recommend this dealer and will be looking at another make vehicle. Do not go to Flemington BMW they are nice until you leave with the car then they could care less. Poor customer service!!! Gave a star because I had to. Dana my advisor was off the day the car got dropped so I don’t blame her but the other woman was rude. They finally called to tell me my new price was in the mail. How unprofessional. More

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Fast, courteous and thorough service as usual. Vehicle was done on time and returned clean inside and out. The included maintenance plans from BMW are great. was done on time and returned clean inside and out. The included maintenance plans from BMW are great. More

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Awesome staff! ‘ People’ people! I would absolutely recommend them and this group of dealerships! Have purchased two great cars through them! From sales to service tops! The front desk is always wonde recommend them and this group of dealerships! Have purchased two great cars through them! From sales to service tops! The front desk is always wonderful as well! More

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Debrah and Noah were very attentive and courteous. After servicing my car, they cleaned and sanitized , which was great in these day and age. Awesome! servicing my car, they cleaned and sanitized , which was great in these day and age. Awesome! More

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Excellent service all around.Dana was great answering my questions, keeping me updated and provided quick and professional service. I couldn’t expect more from this dealership. questions, keeping me updated and provided quick and professional service. I couldn’t expect more from this dealership. More

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Great service done on my 2019 X5, it was a hardware replacement. Job was finished before scheduled time and car was returned clean and sanitized. Every one at service dept very attentive & pleasant. Gr replacement. Job was finished before scheduled time and car was returned clean and sanitized. Every one at service dept very attentive & pleasant. Great job by Flemington service dept. More

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Flemington BMW has always had a great service team. This visit was no exception. What they are doing now in the time of Covid though is extraordinary! All guidelines for social distancing are enforced The l visit was no exception. What they are doing now in the time of Covid though is extraordinary! All guidelines for social distancing are enforced The loaner car is sanitized completely when you enter and sanitized immediately again on return. And here is what really shocked me. When I went to pay the bill the pens to sign were in bins marked clean and dirty! My credit card was sanitized and handed back to me in a disinfectant wipe! What other retailer of any kind does that?!! Kudos to Mike and his team for making customers feel so safe! More

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