Deion Thomas | Page 6

I am writing an update to my previous review which was not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they con not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they considered my concern and are making changes to their website scheduling to include a way to reserve a loaner car. In addition they are making arrangements to reimburse me for the cost of my rental car. I drive 30 miles to go to Five Star Subaru of Grapevine even though there is another dealership less than 10 miles from my house. I do this because they have always provided superior service, fair prices and on-time delivery.. Deion was so helpful and kept me updated on the part delays and completion of repairs. He was able to secure a loaner car for me and got my car washed before I left. This was the first problem I have had with this dealership and I am on my second Subaru Outback. I could not find my original rating to update so I hope this makes up for it. I also love the fact that I can bring my dog with me when I have an Express Service and everyone is so friendly. More

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They are awesome especially Dion. He took care of us. Replace the rear cover seat we bought and placed it perfectly He took care of us. Replace the rear cover seat we bought and placed it perfectly More

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Their customer service representative took personal responsibility to see that my Forester's service was excellent. responsibility to see that my Forester's service was excellent. More

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The service was as promised. Deion kept us well informed of the status of the service. Deion kept us well informed of the status of the service. More

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Everything went well as scheduled. They were very nice and helpful, it was very much appreciated. They were very nice and helpful, it was very much appreciated. More

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Friendly service staff keep you informed about your service progress. Let you know what is due soon & make recommendations. Facility, including the service repair area, is impeccably clean. My dog & I service progress. Let you know what is due soon & make recommendations. Facility, including the service repair area, is impeccably clean. My dog & I were able to wait for work to be completed in the waiting area. Excellent service overall. More

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Excellent service and very respectful . They keep to up to date on how your Subrau is being taken care of. They keep to up to date on how your Subrau is being taken care of. More

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Five Star Subaru of Grapevine is the best, I bring them my car every 6 mos for service and only once have they not met my expectations yet they didn’t charge me for the service, that’s excellent service! T my car every 6 mos for service and only once have they not met my expectations yet they didn’t charge me for the service, that’s excellent service! This time we were in/out quickly and the price is reasonable, they make my 2 hour drive worth it More

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Went in for quick oil change with no appointment. Got done within an hour; they checked brake pads, tire wear and pressure and more while they were at it. Best service! Got done within an hour; they checked brake pads, tire wear and pressure and more while they were at it. Best service! More

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Gave an appointment time quickly that worked with my schedule. Service was prompt and friendly. schedule. Service was prompt and friendly. More

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