Denise Law
Denise Law at Fred Martin Nissan
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Denise Law | Page 15

Service Manager

Fred Martin Nissan

3388 S Arlington Rd
Akron, OH 44312

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4.9
154 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

24 yrs, 4 mos

4.9

154 Reviews

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154 Reviews of Denise Law

February 04, 2020

Dealership Rating
Employee Rating

Even though I did this with hard copy through mail. My recent visit is worth this review.TOP NOTCH SERVICE AND PEOPLE.THE BEST.Period More

by KEVIN
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine , Troy Dittemore

Feb 05, 2020

Fred Martin Nissan responded

Kevin, Thank you for sharing your feedback. We appreciate the kind words regarding our staff during your visit with us. Please let us know if we can assist you with anything else.

February 01, 2020

Dealership Rating
Employee Rating

Once again great service! Wonderful staff. Car was ready on time. I have no desire to go anywhere else but here at Fred Martin Nissan. Thank you, Stacy More

by IAMSTACYLYNN
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine , Troy Dittemore, Jonathan Maas, Brandon Murgatroyd, Jeff Pennell, Ashley Wills-Moore

Feb 04, 2020

Fred Martin Nissan responded

We were happy to provide a seamless service visit! Thanks for continuing to choose Fred Martin Nissan.

January 28, 2020

Dealership Rating
Employee Rating

Great service, high tech knowledge and friendly staff I had some routine service done last week, The online scheduler is user friendly and easy. I was taken care of fast. The amenities are premium and I g More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Holly Rhodes, Rich Wilson , Ashley Wills-Moore

Jan 28, 2020

Fred Martin Nissan responded

Thanks for the recommendation! We're happy knowing that you had a great service visit. We look forward to working with you again.

January 28, 2020

Dealership Rating
Employee Rating

My experience with the service department was perfect. I was in and out much more quickly than I had expected for an oil change, tire rotation and software update. More

by LACYIBERIS
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hine

Jan 29, 2020

Fred Martin Nissan responded

Thanks for choosing Fred Martin Nissan to take care of your vehicle! We're excited that our team provided an amazing service visit! We look forward to serving you again.

January 16, 2020

Dealership Rating
Employee Rating

Excellent people and service. I always feel welcome and know that the job will be done right! Great job to everryine at Fred Martin Nissan! More

by JERRYMOYERS
Recommend Dealer
Yes

Other Employees Tagged: Lou Kimevski, Patrick Hine , Troy Dittemore

Jan 21, 2020

Fred Martin Nissan responded

Jerry, Thank you for choosing Fred Martin Nissan! We appreciate your business and let us know if we can assist you with anything else.

December 25, 2019

Dealership Rating
Employee Rating

Everytime I take my car in I leave with something else broke The title says it all.. Everytime I bring it in for service I leave with something missing or broken. They always over sell me. They gave me a rental More

by ELAINEPARROT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Holly Rhodes , Troy Dittemore

Dec 26, 2019

Fred Martin Nissan responded

Elaine- We understand your last experience was not up to your expectations, but we stand by the fact our recent software update had nothing to do with your wiper blades not working. You have stated they are now working again. We performed a recall on your vehicle that was expected to take 15 minutes, and you elected to take a loaner. We only had one new Sentra available, as we typically do not need to provide a loaner for this quick update. All our service recommendations are based on your Owner's Manual and are not up to our discretion, they are also up to you to do them or not. Nevertheless, you were sent an apology letter and a free oil change in an effort to show you we will work to keep a good relationship with you. We are sorry if you felt that was not enough, but we did our best. Thank you for for your comments.

December 16, 2019

Dealership Rating
Employee Rating

Oil change and tire rotation Very courteous had my vehicle done very promptly Left vehicle clean catchy had the vehicle done before the time they said everyone was very courteous More

by BILLHOWES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon Owensby, Rich Wilson, Patrick Hine , Troy Dittemore

Dec 17, 2019

Fred Martin Nissan responded

Thanks for this 5-star review! We're happy knowing that our service team provides an amazing visit. See you on your next visit!

December 11, 2019

Dealership Rating

Great Service They are great and always help me with any questions I may have. I have not had any issues thus far! Quick and Smooth each time! More

by Moniqued1188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Easterling, Rich Wilson

Dec 12, 2019

Fred Martin Nissan responded

We appreciate the compliments! Thanks for choosing Fred Martin Nissan to take care of your vehicle. We'll see you when you need us again.

December 10, 2019

Dealership Rating
Employee Rating

Always good Always a good experience! Staff are friendly, professional and knowledgeable. The wait never exceeds what you are told. Unless there are unforeseen More

by BRICHRISTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine , Troy Dittemore

Dec 11, 2019

Fred Martin Nissan responded

We're happy to provide a great experience each time you visit us! We appreciate your business and look forward to serving you again.

November 26, 2019

Dealership Rating
Employee Rating

Sevice Took the van in for an oil change. But had them look at a noise that was coming out of front end and squealing brakes. More

by RAHE7997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hine

Nov 27, 2019

Fred Martin Nissan responded

Thank you for choosing us to service your vehicle! Please let us know if we can assist you with anything else.

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