Derek Harp | Page 7

Our experience with JLR was truly unlike any other car purchasing experience. Outside of the beautiful, expansive, thoughtful and modern space, the customer service was exceptional. Every team member was purchasing experience. Outside of the beautiful, expansive, thoughtful and modern space, the customer service was exceptional. Every team member was engaging, personable, customer focused and so not high pressure! I will be a lifetime loyal customer! But the very best experience was with Samantha Terepka! I was in the market for a new luxury SUV for several months and decided to take at a look at the range rovers. Samantha greeted me and within a few minutes of me explaining what I wanted in a vehicle, she suggested the Velar and she was spot on! But it really was her warm and personable approach, her tenacity and commitment to finding the perfect vehicle for me, ( which took a lot of work and texting back and forth) that gave me the confidence and excitement to purchase with JLR of Fort Myers. Samantha truly cares about her clients, she was attentive, so easy to work with, unpretentious and genuine. I love the little “ surprises” she had for me and how easy it was to communicate with her. She was truly the best sales team member I have ever purchased a vehicle with. Also, I loved how the whole team interacted, managing each other up, respectful, easy going and it was obvious they all enjoyed working together. Thank you Samantha and team for a truly exceptional experience! More

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Land Rover fort myers made the car buying experience enjoyable. The staff are extremely knowledgeable and made sure I left feeling confident and comfortable with my purchase. enjoyable. The staff are extremely knowledgeable and made sure I left feeling confident and comfortable with my purchase. More

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Worked the deal over the phone and things went very smoothly. We we got there everything was as it should be. Justin and the entire staff were a breath of fresh air. No switching prices or adding fees smoothly. We we got there everything was as it should be. Justin and the entire staff were a breath of fresh air. No switching prices or adding fees. We will definitely be recommending them to our friends. More

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Eric is excellent. He was great to work with, very knowledgeable about the vehicles, and takes pride in customer service. I look forward to working with Eric and the te He was great to work with, very knowledgeable about the vehicles, and takes pride in customer service. I look forward to working with Eric and the team for my next vehicle. More

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This franchise has shown to be very well managed and its employees, not only professional, but truly dedicated to the patrons. Well done guys! employees, not only professional, but truly dedicated to the patrons. Well done guys! More

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Justin was amazing! He was super friendly and very informative. He was able to answer all of my questions! Highly recommend him!!! He was super friendly and very informative. He was able to answer all of my questions! Highly recommend him!!! More

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Helpful, low-pressure, flexible. Gave my wife and me plenty of time and space to make our buy decision. Gave my wife and me plenty of time and space to make our buy decision. More

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Clean and organized property. Decent service department with efficient people and many who care for the customers. Excellent lounge area for waiting customers. Sales is a shar Decent service department with efficient people and many who care for the customers. Excellent lounge area for waiting customers. Sales is a shark tank and not focused on anything but the almighty dollar. I have completed two prior purchases this dealership and they were ok but this last one made me realize that there is nothing more important to them than squeezing every dollar from every sale. I recognize that these businesses are in to make money but there should be some level of balance between loyal customers and offering some level of negotiated price with recognition of past sales. I recently sold a used car to them for 36,500 knowing full well the retail price was at least 48000. AutoNation offered me the same price but thought I would offer this dealership first opportunity because I do place loyalty as an important character. 4 days after, this dealership had this car in their inventory for 54,995 and even if you take 1000 for prep (The car was in MINT condition) and they lower the price by a few thousand to sell it, they will walk away with at least 15000 in profit and good for them. But when I inquired to possibly buy one of their used SUVs and made a reasonable offer for it, there was no desire meet my price (Which was a fair price offer from KBB). Never will I make a vehicle purchase from this dealership again. More

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Mike was great to work with- we drove all the way from Bradenton to Fort Myers because he made the buying experience so easy for us! We highly recommend Mike and Land Rover of Fort Myers we had a fantasti Bradenton to Fort Myers because he made the buying experience so easy for us! We highly recommend Mike and Land Rover of Fort Myers we had a fantastic experience overall! More

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This is my fifth car buying experience with Hannah and her team. I am always treated with such kindness and respect, and they have great product knowledge of all the newest range rovers. There’s nowhere her team. I am always treated with such kindness and respect, and they have great product knowledge of all the newest range rovers. There’s nowhere else I would go for my Land Rover experience.! More

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