Devin Rogers
Devin Rogers at Lithia Hyundai of Reno

Devin Rogers | Page 21

Finance Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.7
381 Reviews

Dealership Experience

7 yrs, 3 mos

4.7

381 Reviews

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381 Reviews of Devin Rogers

March 06, 2023

Dealership Rating
Employee Rating

Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, More

by ldsouza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Costello , Paydon Chambers, Christopher Osorio

Mar 09, 2023

Lithia Hyundai of Reno responded

Mr. DSouza, we were more than happy to negotiate to a price that we could both agree on. As far as the contact goes, we always strive to return messages as soon as possible. I only see four inbound calls from your number, all from the day you purchased your vehicle. I see a couple of text messages that went unanswered, and for that you have my sincerest apology. If there was anything else that contributed to the low score I can be reached below. Thank you for your business. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

Mar 09, 2023

ldsouza responded

The issue I had about price was the reason I’d come into the store was the online advertised price, but the sticker price once I came in was almost 5500$ more. I can understand there being differences in online pricing and in store pricing but I was told that the online price was the weekend special price and was not available on the day after that is Monday I came in. Even though the website still showed the lower price, and it was a whole ordeal to have the dealership actually honor the online advertised price. The financing guys had me sign on for the extended warranty and gap insurance, which I decided on review that I did not want and came by to have it cancelled when I was tried to be gaslit that it was cheaper for me to have both of them on there even though my monthly payment was 100$ more. Now later I found out that apparently the high desert package which is supposed to be standard with all your vehicles was cancelled when I canceled the other packages, even though it was part of the price negotiation, and had not signed any paperwork for it at all, which basically means that it was not given to me with the original purchase of the vehicle in the first place. When I attempted to have it chalked down to a miscommunication and have it added on to the vehicle as originally promised, I was told that I would have to pay the full price for the package if I wanted it. Again no paperwork was signed about the package before I cancelled the extended warranty and gap insurance so I was not given the package at all. I tried contacting someone named Rachel and left a voicemail regarding a registration issue that I had and left a voicemail after attempting to call and speak to her multiple times, but did not receive a call back at all. So there were multiple issues with my purchase, which was very disappointing since the car itself I am very happy with.

March 04, 2023

Dealership Rating
Employee Rating

Great non- pressure dealership and knowledgeable people. I recommend for any auto needs. I’m loving my Palisades!! More

by csmith4455
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham

Mar 06, 2023

Lithia Hyundai of Reno responded

We appreciate that! It's our goal to provide every one of our valued customers with a comfortable and knowledgeable car-buying experience. See you next time at Lithia Hyundai of Reno!

March 04, 2023

Dealership Rating
Employee Rating

Excellent customer service, quick, sincere and helpful. Found a cehicle that fit my needs. Badass!!! More

by TDUNCAN_0362
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Hannah Choquette, Bryan Ogg, Luke phone number 9661

Mar 06, 2023

Lithia Hyundai of Reno responded

Congrats on the new ride! We're so happy the team was quick and helped you find the right vehicle. Safe travels from Lithia Hyundai of Reno!

March 03, 2023

Dealership Rating
Employee Rating

They have always been helpful and accommodating to my needs. Listen to me if I have problems with my car and are never pushy towards me. More

by Mike Espina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini

Mar 06, 2023

Lithia Hyundai of Reno responded

It's always a pleasure to assist you at Lithia Hyundai of Reno, Mike! Thanks for being a valued customer!

February 27, 2023

Dealership Rating
Employee Rating

It was the worse experience I have ever had in a car dealership. I really feel like the practices are dishonest and almost felt like I was a hostage. I asked for my keys several times and they just kept More

by Shawn_healy1284
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ryan Ferris

Mar 02, 2023

Lithia Hyundai of Reno responded

Hi Shawn, we never intend to make you feel pressured during the sales process, and always strive to be open and honest. Please give me a call below so I can learn more and attempt to make things right, thank you. Scott Robert 775-682-3352 Customer Relations Manager

February 20, 2023

Dealership Rating
Employee Rating

Ryan is cool, unfortunately the sales manager put me underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why More

by LARRY_READ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Holly Jensen , Larry Farrell, Ryan Ferris

Feb 22, 2023

Lithia Hyundai of Reno responded

Hi Larry, thank you for your business and for taking the time to let us know how we are doing. I’m sorry to hear you felt pressured during the sales experience, as it’s always our hope that you feel motivated by your desire for the product, not pressure from the sales staff. If there was anything specifically you would like to discuss, I can be reached at 775-682-3352 or SRobert@lithia.com. Thank you again, Scott Robert Customer Relations Manager

February 19, 2023

Dealership Rating
Employee Rating

It was great working with Tony and Devon. I thought they were very professional and enjoyable to work with. More

by JAMESYARDLEY18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Holly Jensen, Tony Roach

Feb 20, 2023

Lithia Hyundai of Reno responded

That's great to hear, James! It was our pleasure to work with you at Lithia Hyundai of Reno!

February 18, 2023

Dealership Rating
Employee Rating

Lance in service is spectacular. He is the best. Love working with him. Thank you!see you next week… More

by RENOROGER68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Holly Jensen

Feb 20, 2023

Lithia Hyundai of Reno responded

It's always a pleasure to assist you at Lithia Hyundai of Reno, Roger! Thanks for being a valued customer!

February 11, 2023

Dealership Rating
Employee Rating

Great at nut and shell game players. My used $ 19,000 dollar car that I put $10,000 down on, and I still owe $16,000 dollars. That’s $26,000 dollars total for a $19.000 dollar car. More

by JR-RENO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tom Cheers

Feb 14, 2023

Lithia Hyundai of Reno responded

Mr. JR, I know we’ve already spoken on this matter once before, buy my door is always open and I can be reached directly at the number below if you care to discuss again. Regards, Scott Robert 775-682-3352 Customer Relations Manager

Feb 17, 2023

JR-RENO responded

I am planning on taking my Nissan into the local Nissan dealer for its 60,000 mile maintenance even though its only got 56,000 miles. Looking at the records from the previous owner and what is not mentioned on you pre look before selling me the car I see a lot that needs to be done. Only oil and tire rotation done it appear's... WORK NEEDED ????? 2 recalls, transmission oil, cain air, radiator, engine filter, completely and full maimtance of past not done. I want to get every thing checked and required things done so I have no future issues. Not your problem but mine, but researching this Nissan it has electrical, timing chain stretching and the 1.8 engine burns so I want to stay on top of things. I am still gong thru the 40 some pages bring to make heads or tails of what thew charges were. All this could have been broken done on one legal sized page for charity and transparence. And maybe no more than two people than the six or more I was shuffled back and fort, I still dint understand how I bought a 19,000 dollar car with 10,000 down and still owe 16,000 dollars plus finance interest and only a 45 day warranty,, JOHN ROBINSON

February 09, 2023

Dealership Rating
Employee Rating

Lithia Hyundai was very professional and got us great deals on both cars! An extra shout out to Ryan Ferris in Sales for his hard work for us. More

by JEBRITTAIN.777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ferris, Maegan Minetto

Feb 10, 2023

Lithia Hyundai of Reno responded

We appreciate the five-star review and the shoutout to Ryan! Thanks for being a valued customer here at Lithia Hyundai of Reno and we'll see you next time!

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