Found a good vehicle at a good price online but on going
to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor,
to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership.
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by ldsouza
Verified Customer
Verified Customer
Mar 09, 2023 -
Lithia Hyundai of Reno responded
Mr. DSouza, we were more than happy to negotiate to a price that we could both agree on. As far as the contact goes, we always strive to return messages as soon as possible. I only see four inbound calls from your number, all from the day you purchased your vehicle. I see a couple of text messages that went unanswered, and for that you have my sincerest apology. If there was anything else that contributed to the low score I can be reached below. Thank you for your business.
Andrea McGiffin
Customer Relations Manager
775-682-3368
andreamcgiffin@lithia.com
Mar 09, 2023 -
ldsouza responded
The issue I had about price was the reason I’d come into the store was the online advertised price, but the sticker price once I came in was almost 5500$ more. I can understand there being differences in online pricing and in store pricing but I was told that the online price was the weekend special price and was not available on the day after that is Monday I came in. Even though the website still showed the lower price, and it was a whole ordeal to have the dealership actually honor the online advertised price. The financing guys had me sign on for the extended warranty and gap insurance, which I decided on review that I did not want and came by to have it cancelled when I was tried to be gaslit that it was cheaper for me to have both of them on there even though my monthly payment was 100$ more. Now later I found out that apparently the high desert package which is supposed to be standard with all your vehicles was cancelled when I canceled the other packages, even though it was part of the price negotiation, and had not signed any paperwork for it at all, which basically means that it was not given to me with the original purchase of the vehicle in the first place. When I attempted to have it chalked down to a miscommunication and have it added on to the vehicle as originally promised, I was told that I would have to pay the full price for the package if I wanted it. Again no paperwork was signed about the package before I cancelled the extended warranty and gap insurance so I was not given the package at all. I tried contacting someone named Rachel and left a voicemail regarding a registration issue that I had and left a voicemail after attempting to call and speak to her multiple times, but did not receive a call back at all. So there were multiple issues with my purchase, which was very disappointing since the car itself I am very happy with.
Great non- pressure dealership and knowledgeable people.
I recommend for any auto needs. I’m loving my Palisades!!
I recommend for any auto needs. I’m loving my Palisades!!
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by csmith4455
Verified Customer
Verified Customer
Mar 06, 2023 -
Lithia Hyundai of Reno responded
We appreciate that! It's our goal to provide every one of our valued customers with a comfortable and knowledgeable car-buying experience. See you next time at Lithia Hyundai of Reno!
Excellent customer service, quick, sincere and helpful.
Found a cehicle that fit my needs. Badass!!!
Found a cehicle that fit my needs. Badass!!!
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by TDUNCAN_0362
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hannah Choquette, Bryan Ogg, Luke phone number 9661
Mar 06, 2023 -
Lithia Hyundai of Reno responded
Congrats on the new ride! We're so happy the team was quick and helped you find the right vehicle. Safe travels from Lithia Hyundai of Reno!
They have always been helpful and accommodating to my
needs. Listen to me if I have problems with my car and are never pushy towards me.
needs. Listen to me if I have problems with my car and are never pushy towards me.
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by Mike Espina
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt Franceschini
Mar 06, 2023 -
Lithia Hyundai of Reno responded
It's always a pleasure to assist you at Lithia Hyundai of Reno, Mike! Thanks for being a valued customer!
It was the worse experience I have ever had in a car
dealership. I really feel like the practices are dishonest and almost felt like I was a hostage. I asked for my keys several times and they just kept
dealership. I really feel like the practices are dishonest and almost felt like I was a hostage. I asked for my keys several times and they just kept saying please give us one more shot to make this deal for you.
It was a terrible experience.
Bait and switch multiple times and ended up losing out on $4500.
It was a very uncomfortable experience and I will never go back.
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by Shawn_healy1284
Verified Customer
Verified Customer
Other Employees Tagged:
Ryan Ferris
Mar 02, 2023 -
Lithia Hyundai of Reno responded
Hi Shawn, we never intend to make you feel pressured during the sales process, and always strive to be open and honest. Please give me a call below so I can learn more and attempt to make things right, thank you.
Scott Robert
775-682-3352
Customer Relations Manager
Ryan is cool, unfortunately the sales manager put me
underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why
underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why I couldn't pass on the deal.
I thought the sales manager was looking out for my best interest but once I reread my paperwork I feel the opposite.
I am happier with my Kona than I was with the Ioniq5, but I don't like the extra expense to get here.
I'm not candy coating anything I feel, you asked now I'm giving you my feelings.
Dealerships can't ask for "10's" across the board when they only give 5's.
If I receive another review request it's going to be scathing.
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by LARRY_READ
Verified Customer
Verified Customer
Feb 22, 2023 -
Lithia Hyundai of Reno responded
Hi Larry, thank you for your business and for taking the time to let us know how we are doing. I’m sorry to hear you felt pressured during the sales experience, as it’s always our hope that you feel motivated by your desire for the product, not pressure from the sales staff. If there was anything specifically you would like to discuss, I can be reached at 775-682-3352 or SRobert@lithia.com.
Thank you again,
Scott Robert
Customer Relations Manager
It was great working with Tony and Devon.
I thought they were very professional and enjoyable to work with.
I thought they were very professional and enjoyable to work with.
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by JAMESYARDLEY18
Verified Customer
Verified Customer
Feb 20, 2023 -
Lithia Hyundai of Reno responded
That's great to hear, James! It was our pleasure to work with you at Lithia Hyundai of Reno!
Lance in service is spectacular.
He is the best. Love working with him. Thank you!see you next week…
He is the best. Love working with him. Thank you!see you next week…
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by RENOROGER68
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2023 -
Lithia Hyundai of Reno responded
It's always a pleasure to assist you at Lithia Hyundai of Reno, Roger! Thanks for being a valued customer!
Great at nut and shell game players.
My used $ 19,000 dollar car that I put $10,000 down on, and I still owe $16,000 dollars.
That’s $26,000 dollars total for a $19.000 dollar car.
My used $ 19,000 dollar car that I put $10,000 down on, and I still owe $16,000 dollars.
That’s $26,000 dollars total for a $19.000 dollar car.
I have 35 pages of mix and match confusion. Don’t get the prep work as Tom told me,it’s not free. Funny part the bird crap the closer pointed out in the passenger side door was still there when I got home after they said they preped it.
The broken front bumper under dude not mentioned either and blew me off.
Not counting the financing or any warranty. I’m one stupid old man.
could go in but they all had a good laugh on the 23 of December.
Don’t even feel like driving car, 6 weeks only 200 miles. So much for a happy December 23.
I even told the Closer Tom at 74 I’d be lucky to live to pay it off, his reply then won’t have to worry about payments. Asked for card next day after sake. Told me he was the boss and didn’t need them and brushed me off. Oh well stupid me..
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by JR-RENO
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Cheers
Feb 14, 2023 -
Lithia Hyundai of Reno responded
Mr. JR, I know we’ve already spoken on this matter once before, buy my door is always open and I can be reached directly at the number below if you care to discuss again.
Regards,
Scott Robert
775-682-3352
Customer Relations Manager
Feb 17, 2023 -
JR-RENO responded
I am planning on taking my Nissan into the local Nissan dealer for its 60,000 mile maintenance even though its only got 56,000 miles. Looking at the records from the previous owner and what is not mentioned on you pre look before selling me the car I see a lot that needs to be done.
Only oil and tire rotation done it appear's...
WORK NEEDED ????? 2 recalls, transmission oil, cain air, radiator, engine filter, completely and full maimtance of past not done.
I want to get every thing checked and required things done so I have no future issues.
Not your problem but mine, but researching this Nissan it has electrical, timing chain stretching and the 1.8 engine burns so I want to stay on top of things.
I am still gong thru the 40 some pages bring to make heads or tails of what thew charges were. All this could have been broken done on one legal sized page for charity and transparence. And maybe no more than two people than the six or more I was shuffled back and fort, I still dint understand how I bought a 19,000 dollar car with 10,000 down and still owe 16,000 dollars plus finance interest and only a 45 day warranty,,
JOHN ROBINSON
Lithia Hyundai was very professional and got us great
deals on both cars! An extra shout out to Ryan Ferris in Sales for his hard work for us.
deals on both cars! An extra shout out to Ryan Ferris in Sales for his hard work for us.
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by JEBRITTAIN.777
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Ferris, Maegan Minetto
Feb 10, 2023 -
Lithia Hyundai of Reno responded
We appreciate the five-star review and the shoutout to Ryan! Thanks for being a valued customer here at Lithia Hyundai of Reno and we'll see you next time!