Devin Rogers
Devin Rogers at Lithia Hyundai of Reno

Devin Rogers | Page 27

Finance Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.7
381 Reviews

Dealership Experience

7 yrs, 3 mos

4.7

381 Reviews

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381 Reviews of Devin Rogers

April 08, 2022

Dealership Rating
Employee Rating

Service Center is usually very good, but last time I went to have my new used vehicle serviced under warranty I received a run around so that I would become discouraged from using the warranty. More

by JOHNKOMPA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham , Tabatha Culver

Apr 11, 2022

Lithia Hyundai of Reno responded

Hi John, we appreciate your feedback and look forward to seeing you again!

April 06, 2022

Dealership Rating
Employee Rating

Holly was very helpful as well as the Management and financing dept. Awesome team. Thank you More

by alicelomano
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Holly Jensen

Apr 08, 2022

Lithia Hyundai of Reno responded

Hi Alice, thank you for reviewing the awesome experience you had with Holly and the rest of our team. Come see us again soon!

March 18, 2022

Dealership Rating

Very friendly salesmen the cars were clean and the paper work to purchase the car was explained and quickly completed and service afterwards was great good follower up and all questions answered it was a po More

by bettybooptexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ferris, Jayce Robinson

Mar 23, 2022

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback about your car buying experience and our team looks forward to working with you again!

March 18, 2022

Dealership Rating
Employee Rating

They have gone over and Beyond as much as they can for me even after problems have existed. Tabatha in servive is 10000% the greatest More

by KMULLEN23311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Clunie , Tabatha Culver, Christopher Osorio

Mar 23, 2022

Lithia Hyundai of Reno responded

Hello, it's great to see Tabatha and our team went above and beyond during your visit. See you next time!

March 09, 2022

Dealership Rating
Employee Rating

They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience. More

by EDDIEZELAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie, Hai Ngo, Drea McGiffin , Tabatha Culver, Chantel Hughes, David Lennox, Bryan Ogg, Christopher Osorio, Donald Ostrom

Mar 09, 2022

Lithia Hyundai of Reno responded

Hi Eddie, we love that you loved the experience you had while visiting us. We appreciate your business and look forward to working with you again!

February 17, 2022

Dealership Rating

My salesman was great when it came time for some service that was needed it was painfully slow and still hasn’t been completed. They insisted that the car be delivered the day I signed which was not my pref More

by NONE3
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Larry Farrell

Feb 19, 2022

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback about the timing of service you received. I apologize if this may have caused some inconvenience. I would like to speak with you about what exactly happened during your visit. Please contact me. Thank you. Lillian Davis 775-682-5509 Customer Relations Manager

February 02, 2022

Dealership Rating
Employee Rating

The sales personnel I dealt with went very much out of their way to get me the best deal possible. Very friendly people! More

by BLUKATROGERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Clunie

Feb 02, 2022

Lithia Hyundai of Reno responded

Hello, we are pleased to hear our team delivered top notch service during your recent visit. We look forward to servicing your vehicle in the future!

January 18, 2022

Dealership Rating
Employee Rating

From Robby to Devin to Scott to Ogg they refuse to take responsibility for what’s happened. I cancelled my add on maintenance and warranty April 2, 2021. Still have not gotten my refund. $6298.49 I have More

by Ckmiller0252
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Gaby Temprano , Tabatha Culver, Bryan Ogg, Robby Young

Feb 08, 2022

Lithia Hyundai of Reno responded

Hello, I appreciate you taking the time to give us some feedback about the issue you are having with the cancellation of the maintenance warranty. I would like the opportunity to help solve this matter. Please contact me at the number below and we can go over this in more detail. Lillian Davis 775-682-5509 Customer Relations Manager

January 15, 2022

Dealership Rating

Very irritated this dealer takes advantage of people by HUGE up charge on new vehicles! Rediculas they can get away with ripping off the consumer. After spending 50,000, I took my car in to get my “free” w More

by tiffany.moran
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cherae Cozzi

Jan 19, 2022

Lithia Hyundai of Reno responded

Hi Tiffany, I’m sorry you feel as though the deal you received wasn’t made in good faith, and I apologize for your treatment in the service department. We are absolutely in uncharted territory for a Hyundai store. While Hyundai has always built and sold vehicles with a high value proposition, it’s only in the last year or so that we’ve had to add a market adjustment to keep the lights on. Due to covid related supply line issues and a chip factory burning to the ground in South Korea, we are working harder than ever with a fraction of the inventory (currently at about a 30 day supply of vehicles). When new cars that were sold at a discount a year ago are bringing $7,000 to $8,000 dollars over their original manufacturers list price, the values of used cars drives the margins of new cars up along with it. On the subject of your service visit; I’m not sure what Larry said or did in the service drive when you came in to get your car washed, but I am absolutely prepared to make it right. If I have to come pick your car up at your home or office and return it to you cleaned properly, I’m prepared to do that at your earliest convenience. I can be reached at 775-682-3352 or SRobert@Lithia.com. We are human and we make mistakes, but when we do it’s important to acknowledge the mistake, apologize, and do what we can to repair the relationship with the customer. Again, I apologize for your treatment in service and I’m sorry you feel as though you didn’t get a good deal… I hope over time we can win you back. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-980-7538

Jan 20, 2022

tiffany.moran responded

Really!!? Mistakes!!? There’s a difference between mistakes and plain rude! I paid $50,000 for a car!!???

January 12, 2022

Dealership Rating

Very nice and willing to help you. Worked very hard to help me get car More

by KARENJ1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drea McGiffin , David Diaz

Jan 17, 2022

Lithia Hyundai of Reno responded

Thanks, Karen! So happy to hear our team was able to help get you into a new car. Enjoy the road ahead!

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