Dina Santos | Page 5

Car needed engine replacement. On warranty. Dealership refused to acknowledge that engine needed to be replaced until they forced me to pay for spark plugs and ignition coils for $ On warranty. Dealership refused to acknowledge that engine needed to be replaced until they forced me to pay for spark plugs and ignition coils for $1371.21. The car ran worse than ever after their "repairs". Only then did they admit that the engine needed to be replaced. After forcing me to pay for non-warranty repairs that were not the real problem. Unethical. Untrustworthy. And then they charged an illegal surprise credit card surcharge. An additional $40. And claimed that they spent 2.09 hours installing coils and spark plugs. A job that normally takes a half hour to an hour. I authorized the job by phone and I was told the car was ready about an hour later. Proof that they did not spend two plus hours doing that Update: More bad news. Started up the Elantra this afternoon. the car is jumping around and hesitating like it wants to stall. Just like it did before I brought it for that second time to South Shore Hyundai when they finally decided to replace the engine. This is the second time this dealership "fixed" this car and there is still something seriously wrong! New spark plugs, new ignition coils, new engine. And it sounds and feels terrible. More

by debo25287 Verified Customer Verified Customer

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Good service but disappointed about having to call multiple times to find out if my service was completed. They also left something out that I asked to have done. multiple times to find out if my service was completed. They also left something out that I asked to have done. More

by Purplecat Verified Customer Verified Customer

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The people are great and they do a good job. That is all I have to say That is all I have to say More

by CLO1026 Verified Customer Verified Customer

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Great staff and willing to help also hear your out in what you are looking for or what you need for the car what you are looking for or what you need for the car More

by FREDERICKCERCADO88 Verified Customer Verified Customer

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South Shore Hyundai provides outstanding car care. Their clean, spacious environment and welcoming staff ensure a great experience Their clean, spacious environment and welcoming staff ensure a great experience More

by VDOUGLS111 Verified Customer Verified Customer

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Brought my car in for service for a similar issue twice in 5 month period. South Shore didn't look at my car for 4 days while stringing me along and passing the buck to other team members. When picking u in 5 month period. South Shore didn't look at my car for 4 days while stringing me along and passing the buck to other team members. When picking up my loaner car I was made fun of by Dina, one of the service advisors. It was a rather odd and embarrassing situation. For a older woman to act like a child towards a customer is pretty ridiculous. I would say this is one of the worst places of business I have ever encountered. More

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Service department provided nice follow up as to job completion. Parts could do a better job of notifying parts arrival and initiate service schedule. completion. Parts could do a better job of notifying parts arrival and initiate service schedule. More

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The service department was excellent, I was helped by Dina who was just super! I recommend them to anyone. Dina who was just super! I recommend them to anyone. More

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