"Great to work with!"
Had initially worked with Criswell through Mouamen Moustafa to get a ton of information, details, and pricing on a very particular Diesel equipped Grand Cherokee High Altitude with Quadra Track II. I had worked with another Jeep Dealer to get a very similar GC (with Quadra Drive II) equipped the way I wanted, that particular arrangement fell through as they did not fully understand or meet my needs, even though I was ready to buy. I reconnected with Criswell, Mr. Moustafa said the deal we worked out was still on the table. I then showed up to start the purchase paper work on Labor Day, but since Mouamen was not available, I worked with Marco Brown, who deftly led me through the nuances of a Jeep GC during a test drive and was very amenable to meeting my trade in needs. Bottom line up front... I drove home in a new 2018 Jeep Grand Cherokee. I appreciated the openness and willingness they took to work with me, but most importantly, I am very much appreciative of the integrity shown by all members of the sales staff I worked with.
"Great, easy-going, helpful, customer first interactions"
- Brent S
I made initial contact with Ahsan Javeid. He listened, let me explain what I wanted and needed, then assisted with sincere care and customer service. Throughout my car search journey, he was available throughout the entire process. Together we found the SUV for “me” and It creates an internal happiness every time I get behind the wheel now (for now at least ha)!
Julian was very pleasant to work with during finalizing details. He explained everything about the vehicle thoroughly with care. Then Don in finance was just as friendly and sincere (and I’ve had some poor experiences with finance individuals at other dealerships-seeking bonuses)
Thanks Criswell Gaithersburg!
"No pressure, no haste leads to happy Jeep buyers"
I used the COSTCO Car buying program to purchase a 2018 Jeep Wrangler Sport. The experience was hassle and pressure free. Our sales consultant was very helpful. The manager made himself available while we waited on our sale consultant to finish with another customer.
"Alex made the experience easy and pleasurable."
Alex greeted me in a friendly manner over the phone as I called with my first inquiry. He was willing to find the vehicle my family was searching for and make the experience just right, and made sure my children were happy as we went through the process. I was also impressed with Julius Green, sales manager who was helpful as well. Highly recommend, and we will be back.
"SRT JEEP PURCHASE GONE RIGHT! "
- JEEP GUY
HIGHLY RATE THE TEAM AT CRISWELL JEEP, TRUE CARE AND CUSTOMER SERVICE IS WHAT YOU CAN EXPECT AS WELL COMPETITIVE PRICING FROM LEON TRAVIS AND THE TEAM!
"Good buying experience"
We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a few we had a few issues with our vehicle. Overall, the service team was helpful with those. There were a couple of things where communication could be improved between the staff.
"Straight to the point, perfect buy."
I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad has bought there, and I have purchased vehicles from there. I can not beat Criswell; I have tried and I always end up back there to get what I want at my price. Leon Travis and Don Boone are the dream team. Don remembered me from my prior purchase 3 years ago.
"Leon made us feel comfortable"
- Jeep Owner
We never felt pressured. He found the exact vehicle we wanted. He was very knowledgeable about the vehicle. Would definitely recommend him as your salesman.
After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have called to talk to the finance office numerous times leaving messages with the operator, a salesman and on voicemail with no return call. It has been over three weeks. I have also called to talk to the General Manager a Mr. Szot with none of his associates knowing what office he is working in that day. Left a message with no return call from him. The salesman that answer the phone also have no regard on how to answer the phone, once I asked form management I was treated with complete disrespect. I would not recommend this dealership to anyone. Should of realized when I purchased a Jeep Wrangler Sahara unlimited and get a Nissan Versa as a loaner. All other dealerships I have worked with has given me the same type of car that I have purchased from them. Look at their Facebook page and read some more reviews from their "satisfied" customers. Thanks again for the great customer service.
"Experienced an enjoyable time in a dealership"
- Mark Cruiser
from the moment i contacted Criswell Dodge in Gathersburg MD i felt no pressure i have to buy from them.
i started looking for a car about three weeks ago through Cars.com, i found cars i liked and had the extras which was important to me and my family. Dealerships here in NY are pushy and they kept contacting me every day, multiple times via email, text and phone calls. i contact Criswell Dodge because the advertised price was one of the lowest I've seen. Julian explained me, that this is with all discounts and intensives you can get if you qualify, so i was a bit disappointed but on this other hand, it was to good to be true.
After a few emails back and forth, i got a really good offer from Julian and his GM.
This was last week, but i hesitated, because i didn't wanted to travel 250 miles. so i looked again and found a car in Warwick NY, but the price wasn't as good. so last weekend, we decided to get the car from Criswell.
To my surprise my old car got a mechanical issue on Monday. so i had to get a rental car and head down to MD. we used the election day to finally do it, Kids are off, what a good reason to do a little family trip.
All in all, it was a great experience and if you are looking for a new car, go to Criswell.