Donna Houlahan

The place to do business with. Always friendly. Great communication. Parts staff and sales staff top notch also. Thank you Always friendly. Great communication. Parts staff and sales staff top notch also. Thank you More

by Charles Williams Verified Customer Verified Customer

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The service expected completion time was longer than I was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about a was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about an hour. I went to work and since I didn’t hear back by noon, I called and was told there were no updates as to when my car will be serviced and someone will call me. No call back so returned after work around 4pm and was told someone was just serving my car. Although I had an appointment, my car wasn’t serviced until I showed up that evening. That’s bad service. Someone should have called me with an update More

by kenneth.johnson00 Verified Customer Verified Customer

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Honestly this was a very great dealership experience and i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic young man named Kyan that helped me. I really appreciate him and this dealership!!! More

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The service was excellent, and very efficient! I will be bringing my vehicle there for more services in the future! I will be bringing my vehicle there for more services in the future! More

by klrtmto Verified Customer Verified Customer

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Amazing , mr. duke and his team are A-1 professionals and handle everything with care & integrity . Love yal duke and his team are A-1 professionals and handle everything with care & integrity . Love yal More

by RICKERTSAMUEL Verified Customer Verified Customer

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The service advisor was dismissive, condescending, unprofessional, and blatantly uninterested in helping since my vehicle was out of warranty. unprofessional, and blatantly uninterested in helping since my vehicle was out of warranty. More

by LIZRN2B Verified Customer Verified Customer

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I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good wasn't happy about that but the service was good More

by rhaines4443 Verified Customer Verified Customer

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I like the open communication between the tech and I. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. More

by mariah_nrs Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More

by wellsalphonso Verified Customer Verified Customer

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