Donna Houlahan

Amazing , mr. duke and his team are A-1 professionals and handle everything with care & integrity . Love yal duke and his team are A-1 professionals and handle everything with care & integrity . Love yal More

by RICKERTSAMUEL Verified Customer Verified Customer

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I have a 2002 Ford F250 I took it in for an alignment. They came by my house and picked it up Wednesday morning. Wednesday afternoon I called and asked how was my truck going they said somebody would call They came by my house and picked it up Wednesday morning. Wednesday afternoon I called and asked how was my truck going they said somebody would call me back. They did not. Thursday I called. They said somebody would call and tell me when the truck would be ready they did not. I became angry and wanted to speak to the service manager. He later called and told me everything that was wrong with my truck other than the alignment at this point I was so mad I told them not to touch my truck and bring it back to me. This is not the first time I’ve had problems with Parks Ford. I will never take my truck back to them again. Something as simple as being aligned, they are rifling senior citizens to get more money. Shame on you Parks Ford. They say they’re under new management their service and tactics haven’t changed at all in the past 10 years If you wanna call me, you can my name is Steven Langston. My phone number is 352-318-6355. More

by no26 Verified Customer Verified Customer

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The service advisor was dismissive, condescending, unprofessional, and blatantly uninterested in helping since my vehicle was out of warranty. unprofessional, and blatantly uninterested in helping since my vehicle was out of warranty. More

by LIZRN2B Verified Customer Verified Customer

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I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good wasn't happy about that but the service was good More

by rhaines4443 Verified Customer Verified Customer

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I like the open communication between the tech and I. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. More

by mariah_nrs Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More

by wellsalphonso Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Service staff was first rate. They greet you right away, answer all your questions, and are very thorough, friendly and professional. They greet you right away, answer all your questions, and are very thorough, friendly and professional. More

by Muss Verified Customer Verified Customer

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I was disappointed when my service man shrugged his shoulders & responded. I'm not the owner of hyundai. With a smirk on his face in response to my complaining about the failing factory paint job on my shoulders & responded. I'm not the owner of hyundai. With a smirk on his face in response to my complaining about the failing factory paint job on my hood. He said I should not file a claim.Because it was 99.9 % not going to get covered. I will never use your services again. I will never buy a Hyundai again because of my experience at this location. This is far from the first time i've had bad service here. I receive a notice in the mail that my paint may be covered by a new warranty i make an appointment the same week and I find out it's 6 months beyond. It's obvious, it's hyundais responsibility. What a frustrating experience, I actually thought you were going to do the right thing. I can't even believe you're asking my opinion. Look at the reviews about the paint. This is, after I had a failing engine and got stranded on the interstate. Another hyundai issue that was made my responsibility. Just wait until you break down.Don't do the right thing and have a recall?!?! I'm sure this we'll go nowhere and then I will be considered at disgruntled person, but whatever. I just want my hood to be painted by hyundai and have them pay for it because it is NOT because I have two hundred thousand miles on my car. I'm sure that will never happen. Thanks for reading. One more thing, I was one of the first appointments, I wanted to go sit down and he asked me to stay standing there while he figured out what he was trying to do. I eventually told him I was going to sit down, and to please come and get me for my signature. Ridiculous! More

by Sam Verified Customer Verified Customer

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