Donna Houlahan | Page 3

I like the open communication between the tech and I. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. More

by mariah_nrs Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More

by wellsalphonso Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Service staff was first rate. They greet you right away, answer all your questions, and are very thorough, friendly and professional. They greet you right away, answer all your questions, and are very thorough, friendly and professional. More

by Muss Verified Customer Verified Customer

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I was disappointed when my service man shrugged his shoulders & responded. I'm not the owner of hyundai. With a smirk on his face in response to my complaining about the failing factory paint job on my shoulders & responded. I'm not the owner of hyundai. With a smirk on his face in response to my complaining about the failing factory paint job on my hood. He said I should not file a claim.Because it was 99.9 % not going to get covered. I will never use your services again. I will never buy a Hyundai again because of my experience at this location. This is far from the first time i've had bad service here. I receive a notice in the mail that my paint may be covered by a new warranty i make an appointment the same week and I find out it's 6 months beyond. It's obvious, it's hyundais responsibility. What a frustrating experience, I actually thought you were going to do the right thing. I can't even believe you're asking my opinion. Look at the reviews about the paint. This is, after I had a failing engine and got stranded on the interstate. Another hyundai issue that was made my responsibility. Just wait until you break down.Don't do the right thing and have a recall?!?! I'm sure this we'll go nowhere and then I will be considered at disgruntled person, but whatever. I just want my hood to be painted by hyundai and have them pay for it because it is NOT because I have two hundred thousand miles on my car. I'm sure that will never happen. Thanks for reading. One more thing, I was one of the first appointments, I wanted to go sit down and he asked me to stay standing there while he figured out what he was trying to do. I eventually told him I was going to sit down, and to please come and get me for my signature. Ridiculous! More

by Sam Verified Customer Verified Customer

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Parks Ford Lincoln has fast, friendly and affordable service. The Works service with oil change, tire rotation and vehicle inspection is a great value. service. The Works service with oil change, tire rotation and vehicle inspection is a great value. More

by Marc Andreozzi Verified Customer Verified Customer

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Great dealership. They are easy to deal with. They treat you like family. Highly recommend. They are easy to deal with. They treat you like family. Highly recommend. More

by Charles Williams Verified Customer Verified Customer

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Dependable Great communication Attentive Timely Friendly Always made me feel like my needs were important and foremost to her service experience communication Attentive Timely Friendly Always made me feel like my needs were important and foremost to her service experience More

by none23 Verified Customer Verified Customer

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Great experience. Technician was very fast and service technician explained everything well. Will be back. Technician was very fast and service technician explained everything well. Will be back. More

by Rbullara3 Verified Customer Verified Customer

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