Donroy Quilop | Page 4

All employees are very accommodating especially Mustafa our agent . He is very patient to answers our inqueries. our agent . He is very patient to answers our inqueries. More

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The best experience ever. Mustafa was very professional, helped us to choose the right vehicle and clarified all details. Very satisfied with that purchase. Best dealership ( we were on several dealership t helped us to choose the right vehicle and clarified all details. Very satisfied with that purchase. Best dealership ( we were on several dealership to find a right one with real price) More

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These guys are fantastic! Next level customer service! I came in from out of state and they made the purchase very smooth for me. Highly recommend came in from out of state and they made the purchase very smooth for me. Highly recommend More

by CINCINNATIPICKER Verified Customer Verified Customer

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Great service, a lot of options to choose, they were friendly and nice special Donroy and Lorena helped me alot with my purchased, I really recommend specially Lorena friendly and nice special Donroy and Lorena helped me alot with my purchased, I really recommend specially Lorena More

by BALTAZARODO Verified Customer Verified Customer

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Very positive experience. They didn’t have the vehicle I wanted so found it at another dealer and brought it in for me the next day. Donroy was easy to deal with and Alex was accommodating. wanted so found it at another dealer and brought it in for me the next day. Donroy was easy to deal with and Alex was accommodating. More

by RCBOLLOW Verified Customer Verified Customer

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It was my first time at this dealership everyone there was so nice and helpful, the salesman was great will definitely be back soon. Highly recommended this dealership. was so nice and helpful, the salesman was great will definitely be back soon. Highly recommended this dealership. More

by Leticia Muniz Verified Customer Verified Customer

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Courteous treatment and excellent follow up service. I got a great deal on a excellent rav4. I will be back soon for an upgrade to the highlander!! got a great deal on a excellent rav4. I will be back soon for an upgrade to the highlander!! More

by ABDHAKWAH Verified Customer Verified Customer

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We worked with Donroy Quilop. Donroy was very easy to work with and he listened to us (customer focused). We asked him if he could locate a Camry Hybrid XLE with a specific exterior color (which was not work with and he listened to us (customer focused). We asked him if he could locate a Camry Hybrid XLE with a specific exterior color (which was not in stock at Oakbrook Toyota). If he could, we agreed to purchase it at our negotiated price. He went into action and found one that met our requirements within minutes at another Toyota dealer. He had it sent to Oakbrook Toyota within hours. They checked it and had it ready for us the same day. We were very pleased with his action oriented approach and appreciate his expertise. The Finance manager (Greg Zay) and person going over us specific vehicle features (Joe Verlotta) were efficient and it was apparent they knew their trade. More

by BCBSA1 Verified Customer Verified Customer

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Purchased new Highlander 9/14/2020 thought we were getting a good deal The process took more than 3 hours and then they wanted us to stay so the “Delivery Specialist” could explain the apps, map, ph getting a good deal The process took more than 3 hours and then they wanted us to stay so the “Delivery Specialist” could explain the apps, map, phone connection etc. We were unable to stay but registered on his computer and left. Call the “Specialist” back two days later for help— still waiting for a call back 4 days have passed. More importantly reviewing the sales agreement seems to show they had hidden or very expensive charges for services rendered. 1. A charge for “Pivotal Security” $349 which was explained to me at the time as a charge for registering the vehicle with the state of Illinois for theft purposes, reading on the net indicates this some kind of private security which is nothing more than a dealer add on. 2. I asked if the dealer would transfer my plates the financial guy said sure unfortunately he neglected to say it would cost $175 vs the $25 if I did it myself. So even if they keep you hanging around for so long in the little office that your brain frozen make sure you check every line on the sales contract or your deal may not be as good as you think More

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It was great service very honest opinion, very professional I recommend to service here service advisers are very nice Mario, Allen, John, Leon and others they are 5 stars professional I recommend to service here service advisers are very nice Mario, Allen, John, Leon and others they are 5 stars More

by SIMONKYUNGLEE Verified Customer Verified Customer

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