Doug Butler
Doug Butler at Corwin Ford of Tri-Cities

Doug Butler

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of Doug Butler

December 13, 2025

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Employee Rating

100% stand behind their warranty, and great service! Would highly recommend - there is a reason I switched to Ford, and they are keeping me as a loyal customer! More

by imakemud2014
Service Price Transparency
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Recommend Dealer
Yes
Dec 13, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

December 09, 2025

Dealership Rating
Employee Rating

Always had a productive experience here. Doug had been fantastic at getting repairs approved thru our extended warranty and fixed quickly. More

by madmacks89
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

Dec 10, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

December 07, 2025

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Employee Rating

Ford finally fixed a Ford. It might have been my own fault. Doug was very patient with me. More

by FAYE.KELLIHER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

Dec 08, 2025

Corwin Ford of Tri-Cities responded

Faye, thank you for taking the time to share your thoughts on working with Doug and our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

November 27, 2025

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Great service, great communication, stands behind their work. This is why I have a Ford truck! More

by imakemud2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

Nov 27, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 26, 2025

Dealership Rating
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We love how you handle things. You call to let us know what is going on and we appreciate that. Keep up the good work. More

by pamelamunsch380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 22, 2025

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Employee Rating

Mykel was prompt, attentive, and courteous in his visit to perform some recalls on our vehicles. It means a lot that these modifications can be done in the field, when before, we had to expend a lot of man More

by WDAVIS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2025

Corwin Ford of Tri-Cities responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Angela Hancock, Service Manager

October 12, 2025

Dealership Rating
Employee Rating

The service team was able to get me in for a short notice repair and even worked after hours to get my truck back on the road. They greatly exceeded my expectations. More

by happyfestivous
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

Oct 12, 2025

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

October 09, 2025

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Employee Rating

I just did my oil change at Corwin Ford Tri-Cities and had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle More

by LAU1AYALAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Corwin Ford of Tri-Cities to be a positive one. Please don't hesitate to reach out if you need anything else. Angela Hancock, Service Manager

October 03, 2025

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Employee Rating

Seemed like they were dragging their feet fixing my truck. Took them 2 months to get it fixed More

by Diem
Service Price Transparency
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Recommend Dealer
No
Oct 07, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to discuss your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will be in touch. Angela Hancock, Service Manager

September 25, 2025

Dealership Rating
Employee Rating

This was the first time I used your dealership. It was great dealing with your service writer Doug. He was professional and courteous. He was able to get my vehicle in and out very quickly. More

by Ramdaddyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Corwin Ford of Tri-Cities responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Angela Hancock, Service Manager

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