Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 23

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
527 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 4 mos

4.9

527 Reviews

Write a Review

527 Reviews of Doug MacAdam

April 16, 2022

Dealership Rating
Employee Rating

Smythe Is a Pleasant dealership to deal with. They are always professional and extremely helpful. Our sales agent Bob, made our lease purchase seamless and easy. We have been buying and servicing More

by GfromChatham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2022

Smythe Volvo Cars responded

15+ years! We are fortunate to have customers as loyal and kind as you. Thank you for coming back time after time. We hope you have many safe and happy miles in your new Volvo.

April 08, 2022

Dealership Rating
Employee Rating

Doug and his team provided excellent service for me today. My car needed a few extra repairs. Doug put extra technicians on my car so I could be done in a timely way. Thanks Doug! More

by carolineadillon1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2022

Smythe Volvo Cars responded

We are fortunate to have such a strong team in our service department. Doug is fantastic and a strong leader on our team. Thank you for taking the time to share your experience.

March 19, 2022

Dealership Rating
Employee Rating

I have been an extremely happy and satisfied customer of Smythe Volvo for more than 30 years - they are the absolute best. You know they are doing something right when their employees never leave, they star More

by NJGnomie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2022

Smythe Volvo Cars responded

This is an absolute stellar review and one to post on our bulletin board. We are very fortunate to have a customer like you. We appreciate your years of loyalty and we appreciate the time you took to post this detailed review.

March 17, 2022

Dealership Rating
Employee Rating

Very helpful and thorough in diagnosing a problem. Went out of their way to make the repair process smooth. More

by feely.james
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2022

Smythe Volvo Cars responded

Great review and it is very rewarding for our service team to read. Thank you for taking the time for posting.

March 09, 2022

Dealership Rating
Employee Rating

Jeff showed great patience, professionalism and kindness in orienting me to the computer functions in my new car. As an older woman, my familiarity and comfort with new technology is pretty limited. Jeff wa More

by sharon.mccombie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson , Jeff Morocho

Mar 13, 2022

Smythe Volvo Cars responded

Wonderful and thank you for posting this review. Jeff is a great person and a strong member of our team. We appreciate your business.

February 07, 2022

Dealership Rating
Employee Rating

Great service department - always very friendly and personal experience. It's always busy, but they do their best to get you in and out as quickly as possible. Communication is always clear. More

by PaulP11238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Feb 13, 2022

Smythe Volvo Cars responded

Respecting our customer’s time and clear communication are key in providing the level of service we strive to provide all customers. Thank you for sharing your experience. We appreciate your business.

February 05, 2022

Dealership Rating
Employee Rating

Doug and Dina were amazing! They are both a pleasure to work with and know their stuff. More

by Craigpabs66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dina Thomson

Feb 13, 2022

Smythe Volvo Cars responded

Doug and Dina are amazing and thank you for saying so. Thank you for choosing Smythe Volvo to service your car.

January 13, 2022

Dealership Rating
Employee Rating

The service team at Smythe always does a great job - Doug Macadam, Tom Coward, Dennis Jeffers, and the whole team. Clear communication and no surprises. More

by SusanH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Dennis Jeffers

Jan 18, 2022

Smythe Volvo Cars responded

Product knowledge and clear communication are key to our service department. Doug, Tom and Dennis are very good at these aspects. Thank you for posting this five star review.

January 11, 2022

Dealership Rating
Employee Rating

Dina customer Service skills are awesome and her diversity skills are outstanding. Thank you for hiring Dina and if there is a promotion in her department please consider her as a candidate. Also More

by Same as above
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza , Dennis Jeffers, Mike Mitchko, Lupita Padilla, Dina Thomson

Jan 18, 2022

Smythe Volvo Cars responded

Thank you for taking the time to complement Dina and our service department. We have a great team and we are fortunate to have customers like you.

January 07, 2022

Dealership Rating
Employee Rating

Doug is the reason I come to Smythe. He always takes good care of me and gets me in and out in an efficient manner. More

by kellernw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 10, 2022

Smythe Volvo Cars responded

Thank you for this five star review and this tremendous recommendation of Doug. It is rewarding for all of us in the service department to read this review because we are a team. We appreciate your business.

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