Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 22

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

Write a Review

533 Reviews of Doug MacAdam

August 05, 2022

Dealership Rating
Employee Rating

Excellent service politeness car returned clean Very helpful with set up I highly recommend Doug More

by easychair2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Aug 16, 2022

Smythe Volvo Cars responded

Doug is great and thank you for saying so. We appreciate your business.

August 04, 2022

Dealership Rating
Employee Rating

Service is great as always. Sue is very good and very efficient. I have no problems More

by Jmk236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez

Aug 16, 2022

Smythe Volvo Cars responded

Thank you for the shout out for our service department. We appreciate it.

August 03, 2022

Dealership Rating
Employee Rating

I have been a member of the Smythe Volvo family since 2003. They never cease to impress. Sue’s Grace and customer service attitude are so welcoming. I look forward to my next visit. More

by Mikeop
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald , Sue Shakil

Aug 04, 2022

Smythe Volvo Cars responded

Wow 19 years that’s terrific. Thank you for your patronage, these kind words, and wonderful recommendation. We are fortunate to have customers like you.

July 25, 2022

Dealership Rating
Employee Rating

I trust Doug to always perform just the work needed and to insure it’s done correctly. He’s been my service guy since 1999. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Aug 04, 2022

Smythe Volvo Cars responded

Wow 23 years. Thank you for choosing our service department over and over again. Doug is a true professional and one of the best around. Thank you for taking the time to share your experience.

July 25, 2022

Dealership Rating
Employee Rating

Dina Thomson and her team including the tech Ryan Doremus are just amazing always understanding my needs and request! From start to finish all communications are quick and effective! As always A+ More

by Kgrady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence , Sue Shakil, Dina Thomson, Andre Vasquez, Mike in services!

Aug 04, 2022

Smythe Volvo Cars responded

What a fantastic review! Thank you for taking the time to complement Dina, Ryan and our service team. Our wonderful customers like you make what we do not just a job.

Aug 04, 2022

Kgrady responded

Had another problem, nail in my tire. I had No appointment came in saw Dina she took my car in and it was repaired within the hour! You just can’t find better customer service anywhere! Thanks team Smythe!

July 13, 2022

Dealership Rating
Employee Rating

As always, a great experience from arrival to departure. Doug is extremely knowledgeable and caring. Thanks again Doug! More

by Mdebart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2022

Smythe Volvo Cars responded

Doug is a strong member of our service team and he is knowledgeable and caring. Thank you for this thoughtful review.

July 03, 2022

Dealership Rating
Employee Rating

Bob did a great job of keeping us informed and coordinating our purchase. Bob was thorough when we ordered the car and kept us up to date on its delivery. He also coordinated our purchase and pic More

by barryb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Cerza, Henry Zhu , Henry Padilla Jr

Jul 05, 2022

Smythe Volvo Cars responded

Product knowledge and communication are two of the most important steps in the sales process. Bob Cerza is a true professional and thank you for this five star review. We appreciate your business.

June 05, 2022

Dealership Rating
Employee Rating

Douglas was very helpful and professional. I had tire issue and brought car in without appt. He was able to get me scheduled and resolve the issue within a couple hrs. I have worked with Dougl More

by Tkwood7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Smythe Volvo Cars responded

Our service team excels with unexpected repairs. No one plans to have a flat tire and it is important for us to do all we can to get you back on the road as soon as possible. Thank you for taking the time out of your day to share your experience.

June 05, 2022

Dealership Rating
Employee Rating

Kyle in sales was great when we purchased our 2 Volvos, a real professional! A few weeks ago he and Doug in service helped me with a minor issue and saved me time and an unnecessary service visit! Polite, co More

by JJames22
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Kyle Jackson , Dina Thomson

Jun 12, 2022

Smythe Volvo Cars responded

I must agree with you Kyle and Doug are real pros. It is rewarding for them and our team to read your review. Thank you for taking the time to post.

June 04, 2022

Dealership Rating
Employee Rating

Great experience, professional service, clear communication and friendly. It recommend Smythe Volvo and Doug to everyone More

by Mullin.evan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2022

Smythe Volvo Cars responded

Thank you for your recommendation of Smythe Volvo and Doug. Doug is a strong member of our service team. We appreciate your time spent in posting this review.

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