Doug MacAdam | Page 22

Great Service Doug McAdam is always very helpful and makes sure to make my visit a priority. He is always very accommodating and always goes out of his way to make Doug McAdam is always very helpful and makes sure to make my visit a priority. He is always very accommodating and always goes out of his way to make sure that I have everything I need to receive the best service possible every visit. More

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Great service and staff Doug and the entire staff in the service department were very helpful. Doug listened to my questions and was very helpful in explaining the process a Doug and the entire staff in the service department were very helpful. Doug listened to my questions and was very helpful in explaining the process and timeline. I came in for my 1year service and a recall. The Service Manager was also very nice when she helped me. The entire staff is very friendly and Maryanne at the front desk upstairs in sales also remembered me and asked me how I was doing and confirmed with me that everything was still going well with the car. More

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As usual, above and beyond While luck hasn't been on my side the past week, the staff at Smythe made things easier. I had a Christmas Eve flat tire, which was swiftly handled b While luck hasn't been on my side the past week, the staff at Smythe made things easier. I had a Christmas Eve flat tire, which was swiftly handled by Volvo On Call. While they offered, I wasn't going to ask anyone to come and change my tire on Christmas Eve or Christmas Day. I requested a change at 8am on Monday and someone arrived precisely at that time. I went to Smythe to have the tire patched and met with Tim Cotter, who was kind and attentive, but had to advise that the tire needed replacement. I appreciated Regina Krauza's knowledge and pleasant demeanor, as well. I was provided a competitive price for the replacement and was promptly on my way, but not without stopping upstairs to check out the latest models and say hello to Kristian Henriksen, who sold me the car 2 years ago. Late this morning, I had a concern and stopped by the Service Department. It was about 12:10 pm and I was greeted. I quickly realized, however, that the service department was closing...I asked what time they closed and was advised noon, but not to worry, asking what my concern was. Doug MacAdam was eager to help as well as a young lady, who I regret never to have asked her name. My concern was addressed and noted in my file with pleasure. - that service standard is rarely seen nowadays and is appreciated tremendously. - Smythe, I'll continue to do business with you because of this standard and will recommend you to anyone I know who is in the market for a Volvo. Professional from sale and through service. Clearly, you're interested in a long term relationship with the customer. More

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Excellent service . The holidays were creeping up and an issue arose with my car. I thought I had an extreme electrical problem that would ruin my thanksgiving seeing a . The holidays were creeping up and an issue arose with my car. I thought I had an extreme electrical problem that would ruin my thanksgiving seeing as I had to pick family up at the airport. It turned out it was just a blown fuse and Doug helped me out with a new fuse very quickly. Not to mention it was a fraction of the cost I thought i would be. All around great holiday thanks to Doug and the great service at Smythe Volvo More

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Excellent Service Douglas MacAdam was very helpful as usual. I needed a new battery and a new driver's window regulator. I brought my car to the service dept. on 11/4 Douglas MacAdam was very helpful as usual. I needed a new battery and a new driver's window regulator. I brought my car to the service dept. on 11/4 and it was ready on 11/5, and that was all due to Doug's diligence. He made an effort to get the job done as early as possible. He's always friendly and polite. More

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Excellent, knowledgeable staff. Prompt service. I have been a longtime customer of Smythe Volvo and continue to be satisfied with every encounter for each of our four Volvos. Doug MacAdam was the se I have been a longtime customer of Smythe Volvo and continue to be satisfied with every encounter for each of our four Volvos. Doug MacAdam was the service rep who helped me most recently when the alarm system on my S80 needed immediate attention. His ability to get the job done quickly with a competent and friendly manner made the experience typical of what I expect and receive from Smythe Volvo. More

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is it the axle bearing or the differential Doug and the team diagnosed the weird noise coming from the back of my S80 in record time, and identified a serious problem. Before giving me the bad Doug and the team diagnosed the weird noise coming from the back of my S80 in record time, and identified a serious problem. Before giving me the bad news, however, Doug checked in and confirmed that the CPO warranty still applied and that I would not be out of pocket - at all. I'm very particular about my car, and I'm at the shop often to address the most minor of issues. The whole team there looks after me, and makes sure my car stays in top form. Service is a critical pat of owning a luxury car...Smythe make the process simple, and the service team makes auto repairs a painless experience. More

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Family-Owned Dealership, Excellent Service Dept I went to Smythe to buy my car (2010 Volvo C30 T5), but my service advisor, Doug MacAdam, and the balance of the service team keep me coming back. My I went to Smythe to buy my car (2010 Volvo C30 T5), but my service advisor, Doug MacAdam, and the balance of the service team keep me coming back. My experience with the Service Department has been enjoyable. As a result, my car has 100k miles, but runs like a top. I highly recommend this dealership. More

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Recent Service for S-80 Over the years since purchasing my S-80, it has only been serviced for the most part at Smythe Volvo. I have always felt that I have been treated with Over the years since purchasing my S-80, it has only been serviced for the most part at Smythe Volvo. I have always felt that I have been treated with the utmost courteous and that the service was professional, friendly and fair. It was during my recent service for a problem with a driver module, that Doug MacAdam went out of his way to find a reasonable way to deal with the matter. After diagnosing the problem and cost, I decided not to move forward with the repair, due to the age of the car. It was Doug, who called me a week later and gave me an option to consider. He made me aware of a third party vendor that could possibly rebuild the part for half the price of a new one. Considering the condition of the car, it was certainly worth exploring. The car has now been repaired and Smythe was nice enough to honor a discount coupon for the repair. In closing, I highly recommend Smythe and see Doug. He went out of his way to help me and I really appreciate it! More

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Top Notch Dearlship I keep coming back to Smythe because, not only are the cars wonderful to drive, but equally as important are the people I depend on for service. Doug I keep coming back to Smythe because, not only are the cars wonderful to drive, but equally as important are the people I depend on for service. Doug MacAdam, my service agent went full tilt out of his way to see to it that my Volvo S60 was brought back to perfection after a somewhat catastrophic engine issue leaving me without a car. Not only did he arrange for a loaner, but he and Sean Flanagan were able to work with Volvo Corp. to rectify the issue with the car both, mechanically and financially as well. I wouldn't consider going anywhere else for my future cars. Smythe has proven that a great product is only as good as the people who stand behind that product. Its people like Doug and Sean who seal the deal. More

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