Doug Settle
Doug Settle at Don Ayres Honda

Doug Settle | Page 22

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

Contact Me
5.0
324 Reviews

It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”

5.0

324 Reviews

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324 Reviews of Doug Settle

February 03, 2015

Dealership Rating

great service! I take my 2013 Civic to Don Ayres for it's 5000 mile interval service. This is the first car in 30 years that I will actually be responsible for what More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli , Troy Johnson, Ben Rose, Dillon Steenport

February 02, 2015

Dealership Rating

Great suport and service All at Don Ayres, whether it be in Sales or Service, have been friendly, helpful, fair, and very interested in making us satisfied. Thank you. More

by Share your experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Feipel, Ben Rose

January 29, 2015

Dealership Rating

New 2015 CRVEXL-My Dream Andy Hitzemann, the Honda salesman has helped us purchase new Hondas for the past 7 years or so and before that another excellent salesman who has sin More

by fonzie55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Hitzemann, Rick Squires, Kevin Cappelli , Matt Faurote, Jeremy Todd

Jan 30, 2015

Don Ayres Honda responded

Thank you for your continued business over the years and thank you for the kind words. We look forward to seeing you in the future in the dealership when you pick up your new HR-V!

January 22, 2015

Dealership Rating

Sales and Service are excellent!! I bought my 2011 Honda Accord from Don Ayres new. The salesman, Bill Fenoglio is a great person and a very sincere salesman. I have used their servi More

by juliusfoshee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Hitzemann, Rick Squires , Bill Fenoglio, Troy Johnson

Jan 22, 2015

Don Ayres Honda responded

Thank you for taking the time to complete an online review. It's always great to here from our customers. I'll be sure to share your review with Bill and the rest of our team. Thank you for your business. John Watkins Don Ayres Honda

Jan 30, 2015

Don Ayres Honda responded

Thank you for the kind words for both our Sales and Service Departments. We hope that you are enjoying your Accord and let us know if we can do anything for you in the future.

January 22, 2015

Dealership Rating

Tops in friendly, fast & excellent service! I find the service department at Don Ayres a pretty pleasant experience. Great service, I always leave knowing my CR-V is going to get me to my destin More

by OG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2015

Don Ayres Honda responded

Thank you for the kind words. We're happy to help keep your trips to Western NY stress-free. Thank you for your business and we look forward to serving you for many years to come.

January 21, 2015

Dealership Rating

Problem with airbags I own a 2014 Honda CRV and a 2006 Honda Ridgeline. The airbag light was coming on intermittently for the past year and a half on the Ridgeline. I call More

by RalphH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2015

Don Ayres Honda responded

Thank you so much for sharing your experience. It's great to hear that we were able to help. I'll be sure to share your review with Doug, Justin, and the rest of our team. Thank you for your continued business. John Watkins Don Ayres Honda

January 20, 2015

Dealership Rating

great service department Super nice people. Clean and comfortable. They were extremely busy we had an appointment and they got us right in and our vehicle was ready when they More

by judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2015

Don Ayres Honda responded

Thank you for your business Judy. We are glad we were able to meet your expectations while you were here.

January 19, 2015

Dealership Rating

Great service I really enjoy working with Doug. He insures that I have the needed service done when it is time for the service. He tells me when I must definitely h More

by tbone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 19, 2015

Dealership Rating

Oil change Work was done in a timely manner and Chuck was helpful as usual. The waiting area is pleasant and includes soda and coffee also newspaper More

by mailman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Suter

January 15, 2015

Dealership Rating

"Always TOP Service Satisfaction" In my 12 plus years of Sales and Service with Honda, I've had nothing but Top Professional Care as a customer! Your Service Manager, Doug Settle, ha More

by e-mail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Troy Johnson

Jan 15, 2015

Don Ayres Honda responded

Thank you for the kind words. We love to hear that our team members are going the "extra mile". I'll be sure to share your review with Doug, Troy and our management team. Thank you for your business and we look forward to serving you for many years to come. John Watkins Don Ayres Honda

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