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Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
January 07, 2015
Outstanding! I recently brought my Honda Element in to have my muffler replaced and for an airbag recall. I moved to Indiana this year, so I was unfamiliar with Do I recently brought my Honda Element in to have my muffler replaced and for an airbag recall. I moved to Indiana this year, so I was unfamiliar with Don Ayres Honda. The service was exceptional - seriously, the best I've ever encountered at a dealership. My service technician, Doug, was outstanding. He went above and beyond to answer my questions, and had my vehicle ready much sooner than I anticipated. I will definitely drive the 50 miles again to have my vehicle serviced at Don Ayres! More
by SteveF
Other Employees Tagged: Doug Waltz
January 06, 2015
Great dealership! I have purchased/leased at least 10 cars at Don Ayres Honda and never consider shopping anywhere else. Their service department is super - quick and I have purchased/leased at least 10 cars at Don Ayres Honda and never consider shopping anywhere else. Their service department is super - quick and thorough! They don't even mind when I show up without an appointment with my tire pressure warning light on, taking care of it right away. More
by mathyk@aol.com
Other Employees Tagged: Charles Suter , Troy Johnson
January 05, 2015
5000 mile service I had my 5000 mile service completed.Job was done with a car wash in less 40 minutes. I went to Halls had lunch came back to car completed Great J I had my 5000 mile service completed.Job was done with a car wash in less 40 minutes. I went to Halls had lunch came back to car completed Great Job More
by dbailey598
Other Employees Tagged: Jarod Burgess
January 03, 2015
Above & beyond . . . exceeding expectations ! Kevin is the consummate professional. He sensed my wife's sense of urgency to get back to her teaching job and gave her a demo car to drive - WOW ! T Kevin is the consummate professional. He sensed my wife's sense of urgency to get back to her teaching job and gave her a demo car to drive - WOW ! The attention to detail on communication with his mechanic and explanation back to us was efficient and to the point. Problem resolved. Job well done Kevin ! More
by jlencke
Other Employees Tagged: Kevin Cappelli
December 28, 2014
Great Service Doug was so helpful and courteous. Excellent service! Shawn gave us a vehicle to try out and use while car was being worked on. Awesome! Doug was so helpful and courteous. Excellent service! Shawn gave us a vehicle to try out and use while car was being worked on. Awesome! More
by preciousjayne
Other Employees Tagged: Shawn Baney
December 27, 2014
Quality and Honesty Been there a few times. Always good service and they do not try to sell you work that you don't need. I appreciate their honesty. Been there a few times. Always good service and they do not try to sell you work that you don't need. I appreciate their honesty. More
by David
December 23, 2014
Great Dealership overall Great Dealership that does quality work. The only con I could think of is unnecessary maintenance services to line there pockets. Alot of the maintena Great Dealership that does quality work. The only con I could think of is unnecessary maintenance services to line there pockets. Alot of the maintenance procedures aren't in my Honda Owner Manual and simply no mention of certain maintenance procedures from Honda themselves. I almost think they are made up by the dealer to gain extra revenue. Fuel Injection cleaner service? Power steering Flush? Stuff like that kind of erks me. I did go ahead with the Fuel injection service this one time only for the hell of it. Transmission fluid needs to be changed every 30,000 miles if you want the transmission to last. Buying a certified Honda Civic with 38,000 without it ever having transmission fluid change and Don Ayers telling me the fluid looks discolored and needs changed a month after I purchase the car doesn't sound real certified to me. I went and got the service because it needed changed before I even bought the car. Good practice is to change your transmission fluid every 30,000 miles or Sooner, every 12 months or 15,000 mile even better. More
by Jason
Other Employees Tagged: Jeremy Sullivan , Ed Feipel
December 16, 2014
Always excellent service I have owned cars from Don Ayres Honda for decades. The cars are excellent, their service is consistently good, and the service people are tops. Doug I have owned cars from Don Ayres Honda for decades. The cars are excellent, their service is consistently good, and the service people are tops. Doug settle is very knowledgeable and honest when reviewing your cars needs. More
by Larry Landmeier
December 08, 2014
Excellent service every time. This is my second new Honda purchased from Don Ayres Honda. One of the main reasons for coming back was because of the service. service every time. This is my second new Honda purchased from Don Ayres Honda. One of the main reasons for coming back was because of the service. More
by Vickie Christen
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