Doug Settle | Page 24

30 Years of Satisfaction as a Don Ayres Honda owner I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "g I have owned a Honda ('04 Accord at present time) since 1984. The main reason for my satisfaction is the Service Department. Dave Steenport is my "go to" guy. He is the warmest and the most capable service technician I have ever encountered: knowledgeable, up-to-date training, professional, and personal. Doug Settle is master Service Manager, without a doubt the most competent person in my 30 years of experience. He expects excellent performance from his team. It is obvious that he is respected for his professional and personal interest in his employees and those whom he serves as customers. My deceased wife was an enthusiastic and satisfied customer and considered Dave Steenport to be the person we would miss the most if we ever relocated. Two of my three daughters are Don Ayres Honda owners -- one lives near Atlanta, and the other in Gurnee, IL. The latter receives all of her service on her Honda ('06) from Dave Steenport through Doug Settle. Years ago I would visit various dealerships, but now when I think of a new car, I think of the Service Department and would only visit Don Ayres. Gratefully, Steve Sullivan More

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Service center Doug and his crew always are eager to please my family regarding our service needs. I appreciate the way he finds a way to fit us in when sudden issue Doug and his crew always are eager to please my family regarding our service needs. I appreciate the way he finds a way to fit us in when sudden issues arise. Great job! More

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Doug Settle always makes it right Don Ayers is always aiming to please. I was upset about a tail light issue on my Honda Odyssey. Doug said he would see if he could get Honda to ease t Don Ayers is always aiming to please. I was upset about a tail light issue on my Honda Odyssey. Doug said he would see if he could get Honda to ease the cost. When I picked my Van up Doug was able to cut the cost in half to get a replacement taillight. More

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Outstanding! My Honda Civic Hybrid had a flat tire. Their help was invaluable and extremely reasonably priced! They took my car to the dealership, repaired the tir My Honda Civic Hybrid had a flat tire. Their help was invaluable and extremely reasonably priced! They took my car to the dealership, repaired the tire and returned the car to my home all while I was at work. Awesome!! More

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I enjoy the service I receive at Don Aryes Honda Excellent professional quality workmanship. Thank you so very much.the service people for the past 20 years I have been doing business are ACE certifi Excellent professional quality workmanship. Thank you so very much.the service people for the past 20 years I have been doing business are ACE certified and highly qualified which means a lot to me and my brother. More

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I would definitely recommend this dealer Was on the market for a commuter car and after doing thorough searches online I arrived at a 2010 Honda Civic (Certified) that Don Ayres had listed wh Was on the market for a commuter car and after doing thorough searches online I arrived at a 2010 Honda Civic (Certified) that Don Ayres had listed which was very competitively priced. I live about 75 miles from the dealership so I called first and then went up the following day to take a look and test drive. The car appeared to be in great shape and, after a little negotiating, I was able to settle on a price I was happy with. After I got the car home I noticed part of the front bumper panel had popped out and that some pieces surrounding it were not bound together as they should have been. I contacted Darrin Bickel, who was very responsive, and he advised to bring the car up so they could take a look. I had already planned to take another trip up so they could do some paint touch ups, so this was no problem. I was a little disappointed to find out that they didn't fix it in the service shop, but instead they had the paint guy make an attempt to set the parts back together. I was open to giving them the benefit of the doubt so went on my way, but the piece had popped out again by the time I reached home. However, I persisted, again working with Darrin, and he linked me up with the service manager, Doug Settle. I made arrangements with him to make another trip up to Ft Wayne so he could take a look and determine the best route from there. He took a look and within about 30 minutes he had the problem fixed at no additional cost to me (and a car wash too). All other aspects of the car so far I've been completely satisfied with. I would definitely recommend this dealer (and Darrin Bickel in particular) to friends and family, and I will consider doing business with them again for future car purchases, even though it's somewhat of a hike for me. More

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Customer service after the point of sale The service I receive from an Auto Dealership after the point of sale is everything to me. Don Ayres Honda exceeds every expectation I have for that. The service I receive from an Auto Dealership after the point of sale is everything to me. Don Ayres Honda exceeds every expectation I have for that. I have been treated as a valued customer when I returned for service and a check up on a slight problem. Everything was resolved to my complete satisfaction both times. It was quick and efficient and friendly. Dillon Steenport handled my problem, he was courteous and friendly. In other visits I have had dealings with the service manager and it was most satisfactory. I have recommended family and friends to Don Ayres and they are also most satisfied with the after sale service. Obviously the sale itself was satisfactory or I would not have purchased from Don Ayres, although they came highly recommended by other friends. More

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Alway Outstanding Doug Settle and his crew always do a wonderful job from the initial greeting to the final payment process. I've been coming to this dealership for ove Doug Settle and his crew always do a wonderful job from the initial greeting to the final payment process. I've been coming to this dealership for over 20 years and it just keeps getting better and better. More

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Great dealership and great service department This is the second Honda we have purchased from Don Ayres. We will not purchase anywhere else or have or vehicles serviced anywhere else. The oil chan This is the second Honda we have purchased from Don Ayres. We will not purchase anywhere else or have or vehicles serviced anywhere else. The oil change is less expensive than doing it myself and discounts on scheduled maintenance make it affordable. More

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Friendly and Knowledgable We are on our 4th Honda and have taken all of our cars to Don Ayres throughout the years. Sales, Service, and Finance are top notch! Highly recommen We are on our 4th Honda and have taken all of our cars to Don Ayres throughout the years. Sales, Service, and Finance are top notch! Highly recommended! More

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