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Doug Settle
324 Reviews
It’s no surprise that service manager Doug Settle knows a lot about cars. As it turns out, he knows a thing or two about people, as well.Settle, who has worked at Don Ayres for 25 years, says it’s extremely important to be able to communicate with customers. “You have to listen to them and find out where the problem actually lies.”Sometimes that can be tricky. That’s why Settle and his employees often ride along with a customer, a move that ultimately helps them get to the root of a problem. Customers seem to appreciate their straightforward approach. Many are Honda loyalists, but they return to Don Ayres because they’ve come to expect a high level of service. “Customers are very loyal to our product, and it’s just as important for US to be as good as that product.”
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324 Reviews of Doug Settle
April 29, 2017
Wonderful experience I was in for an oil change. It was done in a timely manner and addresses the other minor issues at the same time. While there I asked to see my sal I was in for an oil change. It was done in a timely manner and addresses the other minor issues at the same time. While there I asked to see my salesman Shane Sullivan and he took time to see me. Doug Settle and Shane Sullivan are the best. More
by Mailady8
Other Employees Tagged: Shane Sullivan
March 27, 2017
Exceeding Customer expectations I have had my Odyssey for 5 years and Chuck and the Service department have performed all service work. Except for a couple oil changes when I was o I have had my Odyssey for 5 years and Chuck and the Service department have performed all service work. Except for a couple oil changes when I was out of the area. Service is always explained completely. All product recalls (2) were attended to as well as easing my concerns. All recommended maintenance intervals performed in a professional manner and the need is understood. The work is timely, courteous, and the wait is usually on target. I believe these folks go above and beyond to retain me as a customer. They have gained my loyalty for my next vehicle. Thanks Michael Bechdol More
by hoosierland16
Other Employees Tagged: Charles Suter
March 17, 2017
Great service I've always felt that I've been treated fairly and have had great service at Don Ayres. From the scheduling, to the check-in, the service and the fol I've always felt that I've been treated fairly and have had great service at Don Ayres. From the scheduling, to the check-in, the service and the follow-up, the service team keeps me informed of the status of the vehicle and always stand behind their work. More
by Tao
Other Employees Tagged: Doug Waltz
February 07, 2017
happy customer My wife has owned Accords for over 24 years now. Don Ayres has been our dealer all that time. From the sales and service there is no dealership better My wife has owned Accords for over 24 years now. Don Ayres has been our dealer all that time. From the sales and service there is no dealership better. I send all my friends there. Doug Settle is probably why we are so happy. He always greets us every time we are there. Any problems we have, which are very few he takes care of my wife. We purchased a new 2016 Accord Sport. There was a minor recall on it and Tony Vincent was waiting on my wife to pull in for the service. Promised her car in 45 minutes and she was out of there in 30 minutes. Service there is outstanding. Will never go anywhere else for service. They care. More
by happy customer
Other Employees Tagged: Andy Hitzemann , Tony Vincent
January 30, 2017
Excellent Service Tony did an excellent job taking care of me and my Accord. Tony has helped me on numerous occasions, he understands that my time is valuable and my ca Tony did an excellent job taking care of me and my Accord. Tony has helped me on numerous occasions, he understands that my time is valuable and my car is important. His work was professional, efficient, and friendly. Tony is the employee that Don Ayres should hold up as a role model for new employees to imitate. I would highly recommend Tony. More
by dpgdpg
Other Employees Tagged: Rick Squires, Rick Kruger , Rick Kruger, Tony Vincent
January 17, 2017
Great Service Recently had our Accord in for a recall repair and was treated extremely well and kept informed of what was going on with the repair and it was comple Recently had our Accord in for a recall repair and was treated extremely well and kept informed of what was going on with the repair and it was completed in a timely manner. Would highly recommend Don Ayers. More
by ndonalds22
Other Employees Tagged: Doug Waltz
December 22, 2016
Back for Another New Honda ! My, wife and I both drive Hondas. Mine, 03 Element bought new. Now, has almost 150,000 miles. Wife's, 02 Crv with 209,000 miles. Both, are still My, wife and I both drive Hondas. Mine, 03 Element bought new. Now, has almost 150,000 miles. Wife's, 02 Crv with 209,000 miles. Both, are still going due to the Excellent Service from Don Ayres. We, decided to purchase New Hrv LX Awd with all the great Value Honda has to offer. From, the sales to service ! We, can't wait to make more Memories in our new Hrv. More
by Mark Sharpe
Other Employees Tagged: Rick Squires , Bill Fenoglio, John Hofmann, Ty Preston
December 20, 2016
Long term relationship with dealer We have been working with dealership since 1991. We keep our cars a long time and value good service. We have a van bought new from them that has 325, We have been working with dealership since 1991. We keep our cars a long time and value good service. We have a van bought new from them that has 325,000 miles and still going. Their service department is great. More
by Biologist
Other Employees Tagged: Rick Kruger , Jarod Burgess, Rick Kruger, Dillon Steenport
October 30, 2016
Great Service As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service. As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service. More
by Ron934
Other Employees Tagged: Rick Squires, Shawn Baney, Charles Suter, Rick Kruger , Shannon Heitkamp, Shannon Hoover, Rick Kruger, Doug Waltz
October 20, 2016
Best Dealership and Service Dept Ever Tony is great - polite, honest, responsive, and fast. I couldn't believe the low cost of my first regular service. $18! I will never buy another veh Tony is great - polite, honest, responsive, and fast. I couldn't believe the low cost of my first regular service. $18! I will never buy another vehicle from any other dealership. Love my Honda CR-V! More
by juliej
Other Employees Tagged: Tony Vincent
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