Doug Stahl | Page 3

Toyota of Scranton responded

Dear PRKLASS, Thank you for taking the time to share your experience at Toyota of Scranton. We appreciate your feedback, and we're delighted to hear that Doug Stahl provided you with a likeable and pleasant car-buying experience. Customer satisfaction is our top priority, and we're pleased to know that Doug made a positive impression on you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We value your business and look forward to serving you again in the future. Safe travels and thank you for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear PACSU, Thank you for taking the time to leave us this fantastic five-star review! We're thrilled to hear about your positive experience with our team here at Toyota of Scranton. Our staff takes great pride in being knowledgeable and providing exceptional service to our customers. It's always our goal to make your visit as smooth and enjoyable as possible, and we're delighted to know that you found everyone you interacted with to be great to deal with. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you again in the future! Warm Regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SANGDAVEY, Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience at Toyota of Scranton and that you appreciated our fast delivery and the readiness of your vehicle. Our team takes pride in providing excellent customer service, and it's wonderful to know that our salesperson made your car-buying process smooth and efficient. If you have any further comments or feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future. Safe travels and enjoy your new vehicle! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear DOGWATCH, Thank you for taking the time to share your experience with us and for choosing Toyota of Scranton for your recent purchase of a Toyota Tundra. We appreciate your loyalty and feedback. We're delighted to hear that Doug Stahl provided you with top-notch service and worked diligently to find a truck that fulfilled your specific needs. We understand how important it is to have a vehicle that suits your business requirements. We apologize for any inconvenience you experienced in the finance department regarding the presentation of the extended warranty and service agreement. Your feedback is valuable, and we will use it as an opportunity for improvement in our processes to ensure transparency in future transactions. We're thrilled that you're enjoying your new truck, and we believe that the "extras" you chose will enhance your ownership experience in the long run. If you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Toyota of Scranton. We look forward to serving you and assisting with any future automotive needs you may have. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LINDEN1320, It is very unfortunate that your situation has come to this place after owning Toyotas for 13 years. It is very concerning to know you will no longer be a Toyota customer. IF you have any desire to speak to me regarding your situation, you can reach me at 570.702.8776. Regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

DOMFCO, Thank you for taking the time to share your wonderful experience with us at Toyota of Scranton. We greatly appreciate your positive feedback and recommendation. It's fantastic to hear that you found our dealership to be inviting and that Doug, your salesperson, provided you with exceptional service. Our entire team takes great pride in creating a welcoming and respectful environment for our customers, from the moment you contact us to your visit at the dealership. We're pleased to hear that you had positive interactions with our receptionist and food service workers as well. We strive to make every aspect of your experience with us as pleasant as possible. Your kind words about our professionalism mean a lot to us, and we are truly grateful for your recommendation. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you, and your satisfaction is our top priority. Thank you for choosing Toyota of Scranton, and we look forward to the opportunity to assist you again in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

RANA_PAL, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're thrilled to hear that you had an excellent service visit and that our no markup policy met your expectations. We greatly appreciate your kind words and your willingness to refer your friends to our dealership. Word-of-mouth recommendations are the highest compliment we can receive. We are committed to building a long-term relationship with you and providing top-notch services for your vehicle needs. When you mentioned the potential for a new car in the future, it put a smile on our faces! We'll be here whenever you're ready to explore new vehicles and continue our journey together. Once again, thank you for your positive review and your trust in Toyota of Scranton. We look forward to serving you in the years to come. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DanielR6, Thank you for taking the time to leave us such a wonderful review! We are thrilled to receive your positive feedback and to know that your experience at our dealership was nothing short of exceptional. We pride ourselves on maintaining a professional and attentive team, and we're delighted to hear that our staff provided great service and was helpful in every aspect of your visit. Our goal is to make every customer feel valued and well taken care of, and it's gratifying to know that we succeeded in delivering on that promise. Moreover, we take great pride in our facility and strive to provide a welcoming and comfortable environment for all our customers. Knowing that you found our dealership's facilities to be spectacular is incredibly rewarding. Your kind words serve as a motivation for our entire team to continue going above and beyond for our valued customers like yourself. If there's anything else we can assist you with or any way we can improve further, please don't hesitate to let us know. Once again, thank you for choosing us, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

LJDERWIN, Thank you for taking the time to share your positive experience at Toyota of Scranton! We appreciate your kind words and are delighted to hear that our dealership has provided you with a pleasant environment to associate with good people. Our team takes pride in creating a welcoming atmosphere where customers can enjoy their time while getting their vehicles up to speed. We strive to ensure that every visit is not only efficient and productive but also enjoyable. It's fantastic to know that we have met your expectations in this regard. We value your support and look forward to serving you in the future. If there is anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for your positive feedback. It means a lot to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

m_kodra, Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that Doug and Marko provided you with a quick and painless experience from start to finish. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Doug and Marko are dedicated members of our sales team, and they will be thrilled to hear about your positive feedback. They consistently strive to make the car-buying process smooth and enjoyable for our customers, and it's wonderful to know that they exceeded your expectations. We truly appreciate your loyalty and the fact that you consider yourself a customer for life. It means a lot to us that you trust us with your automotive needs, and we're committed to continuing to provide you with exceptional service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction and to assist you with anything you may need. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton