Douglas Campbell

My experience at Acura of Pembroke Pines can be summed up in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purcha in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purchased the vehicle back in April and only recently had to bring it in for a technical issue, Kramer was right there to assist us once again. The management and sales team were also excellent—very professional and fair during the negotiation process. I would definitely recommend them 100%. On the service side, the issue was resolved, but it took two weeks and there wasn’t much communication or explanation throughout the process. It feels like the team is still not fully prepared to service electric vehicles. My concern is that the car may experience further issues in the future, since I never had any problems with my previous Acura models, yet this new ZDX already required a two-week stay in the shop. More

by Jhonny0 Verified Customer Verified Customer

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Mike was amazing from the time I walked into the dealership until I left he handled business. He kept his word he made sure that I left with the car that I came in for as well as fulfilled all of my dealership until I left he handled business. He kept his word he made sure that I left with the car that I came in for as well as fulfilled all of my request.. More

by mahogany_martin Verified Customer Verified Customer

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I bought my car in cash and they messed up with the title and now I’m asking them for electronic copy which the state tells me that they have a copy but they won’t give it to me instead they’re telling me to and now I’m asking them for electronic copy which the state tells me that they have a copy but they won’t give it to me instead they’re telling me to go to a title company to get it and pay for it so why is it that this dealership will not give me my title? I feel that they need to give me my title there an electronic copy available. The state of Florida told me that so why is it? They will not provide me my title is it because I don’t want to accept that they made a mistake. More

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The reason for 2 stars was because after discussing about the car for 5 days, I told the dealership to please not waste my time on going over there, to make sure everything was good when I got there, because the car for 5 days, I told the dealership to please not waste my time on going over there, to make sure everything was good when I got there, because I lived two hours away. The manager, told me the car was inspected and everything was in tip top shape. When I got there not only was it not in tip top shape, but the car wouldn’t even crank. Tires were bald, oil was dirty, etc. wasted 8 hours of my Saturday. The reason they got 2 stars and not 1, was because days later everything got fixed and they drove the car to me so that I didn’t have to make the long drive again. At the end, I was happy with the car Edit: They knowingly sold me a 09 Honda Accord with a bad timing chain. Within 3 weeks of me driving the timing chain popped. So I had to replace the motor. So within 3 weeks and less than 500 miles of me purchasing this vehicle, I had to replace the motor. It’s been a disaster with this dealership since day 1. Be careful buying from Acura of Pembroke Pines, they have no problem selling you a junk car, then ignoring your calls later. More

by mcdonaldpeter60 Verified Customer Verified Customer

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Great staff, great work, Great cars Will always come here for service or a new car here for service or a new car More

by mpetrillo12 Verified Customer Verified Customer

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The service of all member of the staff was extremely profesional, although I arrived late they give me a fast service. profesional, although I arrived late they give me a fast service. More

by GABRIELDM66 Verified Customer Verified Customer

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No good at all if you want to have blood pressure up or blood sugar coming to that dealer in Pembroke pines blood sugar coming to that dealer in Pembroke pines More

by predelusmurat00 Verified Customer Verified Customer

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I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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It’s a wonderful experience every time; Michael and his team always make it happen like magic! I walk in with doubts and walk out with confidence. Michael is thee Greatest Of All Times (GOAT)!!!! team always make it happen like magic! I walk in with doubts and walk out with confidence. Michael is thee Greatest Of All Times (GOAT)!!!! More

by SHARISMA.GEORGE Verified Customer Verified Customer

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I Love this dealership I've been a customer since 2017 everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind More

by sandraibarra22 Verified Customer Verified Customer

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