Douglas Lewin | Page 12

Tim Sterling was extremely helpful and knowledgeable. He helped me every step of the way from the first phone call until I drove off the lot. Even then he called me personally to see if I had any more ques helped me every step of the way from the first phone call until I drove off the lot. Even then he called me personally to see if I had any more questions or concerns. More

by gcopley Verified Customer Verified Customer

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Up front, straight forward in the ordering and delivery process. It was an enjoyable process. process. It was an enjoyable process. More

by fwolking Verified Customer Verified Customer

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Class act all the way through. Salesman Mike Uzl responded to my inquiry in early June, taking my order for a new 2021 Ford Raptor 37. Mike not only kept me informed, but he and his team actually h responded to my inquiry in early June, taking my order for a new 2021 Ford Raptor 37. Mike not only kept me informed, but he and his team actually helped guide me and saved me from choosing what would have been an unfortunate clash of colors in my new vehicle. Though auto makers were plagued with production and shipping delays this summer, Mike stayed in close contact, giving me thoughtful and professional reassurance when I felt the first pangs of worry. When the vehicle arrived in early October, Mike wasn't able to be there, due to a family emergency, but team member Louis Polos stepped in and stepped up. His efficiency and warm, welcoming attitude helped us "come down from the ledge" after a long, stressful drive to pick up the vehicle. It's a 200 mile drive for us to get to Klaben, but if this is the level of sales and service we can expect in the future, we'll be glad to make that trip for every new vehicle purchase we make. Thanks, guys! More

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Fantastic dealership. The best buying experience I have ever had! Louis was responsive & professional, while answering all of our questions about the Broncho Sport. Actually, I’m a foreigner and it’s diff ever had! Louis was responsive & professional, while answering all of our questions about the Broncho Sport. Actually, I’m a foreigner and it’s difficult to buy a vehicle for me. But Louis took care of all and solved all difficulties for me. Thank you so much, Louis! More

by Yonghak Lim Verified Customer Verified Customer

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This is my 3rd car from Klaben they make me feel so important and I never leave there feeling robbed, my salesmen Tim Sterling is so good at what he does and he always make magic happen for me and I do important and I never leave there feeling robbed, my salesmen Tim Sterling is so good at what he does and he always make magic happen for me and I don’t even believe in magic but I’m starting to think he’s a magician lol!! If anyone is looking for a car I highly highly recommend Klaben ford in Kent Ohio.. Thank you guys so much for always taking care of little ol me!!! More

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This dealership treats you like family. Its always a pleasant experience, and I have been doing business with them for many years. I have always received a better deal with them than other dealerships. pleasant experience, and I have been doing business with them for many years. I have always received a better deal with them than other dealerships. More

by Kathy Verified Customer Verified Customer

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Brandon was great to work with all the way through buying my new truck. He was very informative about what all the options were, and didn’t push me to add anything onto it that I didn’t want. And he was grea my new truck. He was very informative about what all the options were, and didn’t push me to add anything onto it that I didn’t want. And he was great about keeping me updated about on its production schedule. More

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David was very helpful in getting me in the car that I wanted. I was very pleased with how friendly they were and treated me like a person and not just a customer. 10/10 would recommend wanted. I was very pleased with how friendly they were and treated me like a person and not just a customer. 10/10 would recommend More

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The Klaben team made the purchase process easy and seamless. Very helpful and prompt with getting me info for outside financing. Would definitely recommend Klaben to anyone buying a car! seamless. Very helpful and prompt with getting me info for outside financing. Would definitely recommend Klaben to anyone buying a car! More

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Super friendly staff and fast loan processing! Vehicle description was accurate (certified pre-owned) and quote for financing was accurate. Would definitely return and would recommend to anyone in the mar description was accurate (certified pre-owned) and quote for financing was accurate. Would definitely return and would recommend to anyone in the market for a new/used vehicle. More

by klane Verified Customer Verified Customer

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