Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 14

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

September 15, 2024

Dealership Rating
Employee Rating

Good dependable service with no hassles. In and out in schedule for a tire rotation and oil change . More

by ECBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle , Chanin Yescas

Sep 19, 2024

Toyota of Lancaster responded

We’ve passed your wonderful review onto our team. Thanks so much for taking the time to leave a review. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing us!

September 11, 2024

Dealership Rating
Employee Rating

Toyota lancaster took great care of my vehicle. I would recommend for your Toyota needs to look them up More

by Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

September 07, 2024

Dealership Rating
Employee Rating

The customer service representative could be more responsive when we arrive for automotive service. We sometimes wait up to 20 minutes before we are acknowledged. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Toyota of Lancaster responded

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

September 03, 2024

Dealership Rating
Employee Rating

I love the curiously of the people of Toyota of Lancaster. They truly care of taking care of their customers. Would return always. More

by T laughton
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 04, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 01, 2024

Dealership Rating
Employee Rating

Staff is very professional and courteous. Enough space in the lobby to wait and have enough charging adapters More

by Jaime
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 03, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 30, 2024

Dealership Rating
Employee Rating

Very happy with all services received at Lancaster Toyota. They are very thorough and friendly More

by Darryl Caillier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Chavez

Sep 03, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 30, 2024

Dealership Rating
Employee Rating

Outstanding service and excellent employees. This is due to having an attentive management team. My go-to dealership. More

by VALLEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Sep 03, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 30, 2024

Dealership Rating
Employee Rating

Service was great. Dropped off my car and was texted when ready. Picked it up and was in and out. More

by caligirl22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 28, 2024

Dealership Rating
Employee Rating

Max Mike and Sean are the best ever. They have always treated me well and are really amazing people. I feel like I completely trust them in their recommendations. I wish the prices were More

by Jayson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston , Max

Aug 28, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 27, 2024

Dealership Rating
Employee Rating

The took care of all standard service. But failed to offer an explanation for the surge when stopped. Almost like being tapped by a car but no one is there. So far that’s my only complaint More

by stave49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community. If you have any other issues or concerns please do visit our Service Department.

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