Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 13

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

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459 Reviews of Douglas Velasco

September 25, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster have professional and kind people that work there. I always have a wonderful experience with the service department, parts department and sales team. More

by T laughton
Service Price Transparency
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Recommend Dealer
Yes
Sep 25, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 24, 2024

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Prompt service, clean waiting area, friendly staff. I have been using and will continue to use Toyota of Lancaster for the foreseeable future More

by JDOUGLASS1982
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 24, 2024

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Awesome staff! !! Great service !!!!! Highly recommended and would definitely bring my vehicle back. Thanks Toyota of Lancaster. More

by rr1985rr
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Recommend Dealer
Yes

September 24, 2024

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I enjoy the convenience of the late schedule; since there is no shuttle service available, being able to drop off and pick up the vehicle at late hours is very helpful. I was able to drop my vehicle off arou More

by benjamin melendez
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

September 23, 2024

Dealership Rating
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Great rep who to care of me and explain to detail. .he needs a raise More

by eddie.cst2010
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Recommend Dealer
Yes
Sep 23, 2024

Toyota of Lancaster responded

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each customer.

September 23, 2024

Dealership Rating
Employee Rating

Good place to get your car serviced. Was constantly updated by my service rep. Thank you More

by alfrican75
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2024

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team

September 20, 2024

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The service representative was friendly, and knowledgeable in regards to service required and any recalls. He clearly explained the work, and the charges. More

by kyleinthelancaster
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Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos , Annie Vodegel

Sep 23, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

September 20, 2024

Dealership Rating
Employee Rating

Always good service. Get me in and out so I can get to work on time. More

by none23
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Recommend Dealer
Yes

Other Employees Tagged: Sean Preston , Chanin Yescas

Sep 20, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 19, 2024

Dealership Rating
Employee Rating

No matter what I have done they say 2 hours plus? I think 1 hour More

by Jpe459
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Toyota of Lancaster responded

Thank you for your feedback. At this time even with an appointment wait time is 1 1/2-2 hours. We are working on ways to shorten the wait time. We appreciate your patience during this time

September 15, 2024

Dealership Rating
Employee Rating

Best service ever, always friendly and helpful . I feel comfortable taking my car here all the time More

by SD.CRZ321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

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