Douglas Velasco
Douglas Velasco at Toyota of Lancaster
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Douglas Velasco | Page 27

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
285 Reviews
4.7

285 Reviews

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285 Reviews of Douglas Velasco

February 26, 2021

Dealership Rating
Employee Rating

Have been a consistent customer in both sales and service for many years. This dealer rocks! I love to see the familiar faces when I come in and the customer service is always topnotch! More

by TREEC67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago

February 24, 2021

Dealership Rating
Employee Rating

I like the service . Thanks to Tom for always keep me updated whenever I emailed him about my periodic car service. I have a friend there his name is July More

by felicisimo sta ana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos , Tom Grabbit, Stephanie Santiago

February 10, 2021

Dealership Rating

I received an excellent service. The waiting time was long, but I understand the actual conditions the most important is quality in the treat for customers. More

by CLAUCOLVILLE1607
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 04, 2021

Dealership Rating
Employee Rating

I’ve been taking my car for almost 3 years and they are always nice and friendly. Clear on what they are going to do and explain what I don’t understand about the car parts. More

by Rosy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos , Michael Santamaria, Stephanie Santiago

January 28, 2021

Dealership Rating
Employee Rating

It always a pleasure to go to Toyota they have a great staff . It’s a family friendly place my daughters love to go there as well . I have never had a problem with them they always help and they have a gr More

by BRIANDA.GALLARDO90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago

January 24, 2021

Dealership Rating
Employee Rating

Great device as always. Friendly and helpful staff. It is always a pleasure to bring my vehicle for service. Thank you. See you next time. More

by MRBYRONDAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago

January 21, 2021

Dealership Rating
Employee Rating

Good and bad service And the price outrageous ! I do like only Tom and Sean from service department they give me remarkable service! ya $f$$$$$$$$$$$$$$$$$$@@@@@ More

by mmelenaxena04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Michael Santamaria, Stephanie Santiago

Jan 22, 2021

Toyota of Lancaster responded

Hi mmelenaxena04, Thank you for the feedback. We appreciate your willingness to communicate honestly. I have enjoyed speaking with you regarding your recent services and look forward to seeing you at your next scheduled appointment. Sincerely, TERESA CASO Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

January 10, 2021

Dealership Rating

I have been a customer at this dealer for about 20 years and I have always been treated like Family. The people that work here are the best. More

by CHUCK.FORREST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Grabbit

January 07, 2021

Dealership Rating
Employee Rating

I have an amazing new service manager. He has helped me immensely. Lately, however, service has been inaccessible by phone. I had to go elsewhere. More

by JSINGIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 31, 2020

Dealership Rating
Employee Rating

Douglas in the Service Department was excellent. He took the time and went over the cost of each service item which they were going to perform. More

by JRHOMANJK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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