Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 43

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
471 Reviews
4.8

471 Reviews

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471 Reviews of Douglas Velasco

January 20, 2022

Dealership Rating
Employee Rating

Great service with Toyota of Lancaster. Execellent hard working & also kind people. Keep up the good work More

by BERENICE.CLAUDIA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

January 15, 2022

Dealership Rating
Employee Rating

Excellent service, quick and courteous. Price is reasonable. They follow COVID-19 protocol. Thanks Toyota. More

by PGGAL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 15, 2022

PGGAL55 responded

I will only take my car to Toyota for service.

December 31, 2021

Dealership Rating

My service manager and his staff were great. It was an easy visit. I have nothing else to say. More

by SADAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

December 20, 2021

Dealership Rating
Employee Rating

Me gusta el servicio de del personal en especial de Douglas es muy amable muchas gracias More

by ISABELANA1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Erick Bravo

December 10, 2021

Dealership Rating
Employee Rating

Service department performs over and above expectations. Prices are high on some items, example new chip for GPS update is way too much money. I can get the chip from Garmin for $50 not the $200 plus asked More

by JDOUGLAS1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 29, 2021

Dealership Rating

Associates are friendly and the service provided was quick and efficient. I have no complaints More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 26, 2021

Dealership Rating
Employee Rating

Little to no communication, tried to return car back to us incomplete and a safety hazard, lied about promises made to use, told to clean animal fecal & urine without offering gloves or safety equipment. D More

by waynsecurity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Preston , Teresa Caso

Dec 16, 2021

Toyota of Lancaster responded

Hi waynsecurity, We understand your frustration in dealing with this situation. It's challenging to deal with the invasiveness of Mother Nature. We also apologize for the Service Advisor not giving you the proper personal protection equipment to empty your vehicle when we realized what happened. However, we did have the car cleaned, sanitized, and repaired. Please contact our customer relations manager, Teresa Caso, at 661-952-2103 if you feel we did not return your vehicle to your satisfaction. We appreciate your business and wish you and your vehicle safe travels. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

October 26, 2021

Dealership Rating
Employee Rating

It is the best place to have services for you car and buy Lancaster Toyata More

by BONILLA.MAGNUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 26, 2021

Dealership Rating
Employee Rating

I always bring my car for service at Toyota Lancaster and go home satisfied. This time is just for tire pressure adjustment and Douglas Velasco took care of it in a timely manner. More

by Ag2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 21, 2021

Dealership Rating
Employee Rating

I missed my appointment and a super nice lady called me to reschedule it. That really helped. More

by WENDYLDEORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios

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