Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 43

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
462 Reviews
4.8

462 Reviews

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462 Reviews of Douglas Velasco

October 21, 2021

Dealership Rating
Employee Rating

I missed my appointment and a super nice lady called me to reschedule it. That really helped. More

by WENDYLDEORTIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios

September 21, 2021

Dealership Rating
Employee Rating

All the staff are friendly eager to help and explain all the necessary work to be done. More

by JUMICGAFF2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios , Tom Grabbit, Stephanie Santiago, Keri Spencer, Chanin Yescas

September 15, 2021

Dealership Rating

I was upset when they made the appointment to find out they did not have the oil to change on my vehicle! So I would have to wait for several months More

by KALLAK17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2021

Toyota of Lancaster responded

Hi KALLAK17, Thank you for your feedback. We understand your frustration, and we're sorry to have to report delays. We are currently back-ordered for many products we all rely upon. Unfortunately, this situation has affected many different businesses globally, and we're working to get things back to normal as soon as possible. In the interim, we appreciate your patience and value your business. Drive Safe Toyota of Lancaster

September 03, 2021

Dealership Rating

As always, received excellent customer service, from Chanin in particular! Work done well and ahead of time. Always a pleasurable experience with the Service Department. More

by Vince Parillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

August 24, 2021

Dealership Rating
Employee Rating

The service is fair and good and the person who attended me is very accomodating. Why you ask for more words, that’s some kind of control. That’s all I can say. More

by sydldeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 28, 2021

Dealership Rating
Employee Rating

The service department employees were helpful, kind, courteous, and took great care of me. The mechanics took great care of our vehicle and it was returned impeccably following it's recall work. More

by COCHRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 27, 2021

Dealership Rating
Employee Rating

Lancaster Toyota service department was very courteous and prompt. Also explained the issues that I needed to address for next time (ie tires). Very satisfied. More

by akmfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 21, 2021

Dealership Rating
Employee Rating

Service rep. Was very attentive to my needs and listened to my concerns extremely helpful. and kept me updated on my vehicle while it was being serviced More

by DTBUCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 15, 2021

Dealership Rating
Employee Rating

Awesome job! Very welcoming & just polite & offered great services & got my car within the day! I was impressed & happy! You are amazing! Appreciate you very much! More

by MISSALYSSA0690
Customer Service
Friendliness
Recommend Dealer
Yes

July 14, 2021

Dealership Rating
Employee Rating

Fast ,Courteous, clean and convenient It’s the only Fast ,Courteous, clean and convenient It’s the only Toyota dealer in the antelope valley and they are excellent everyone seems to care and is genuin More

by MYVETTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Eddie Gonzalez , Mitchell nance

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