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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
445 Reviews
4.8

445 Reviews

Write a Review

445 Reviews of Douglas Velasco

October 03, 2025

Dealership Rating
Employee Rating

Oscar is a wonderful person great . . he is very intelligent an helpful thank you oscar More

by tanyaltyau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Oct 06, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that [Team Member’s Name] provided you with outstanding service. Oscar Garcia consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.

October 02, 2025

Dealership Rating
Employee Rating

Good experience with customer service friendly people I will recommend to everyone friends and family More

by SHIRLEYRIGONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Oct 06, 2025

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

October 01, 2025

Dealership Rating
Employee Rating

It's a good center and everyone is working together. He doesn't need an evaluation because he is his own evaluator. I love this place and the people who work there. Thank you all. More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Oct 06, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

September 29, 2025

Dealership Rating
Employee Rating

Average at best. It’s just like every other service center, too expensive and takes too long. More

by p_counts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Sep 29, 2025

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're currently making adjustments to improve our customer's wait time. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

September 26, 2025

Dealership Rating
Employee Rating

Me gusta por la buena atención del personall y trabajo bien echo de los mecanicos More

by carlos.rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

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Sep 29, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

September 23, 2025

Dealership Rating
Employee Rating

Excellent and fast customer service. Would recommend them. Glad I picked Toyota I love my car More

by jeanette.ramos93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre, Jeff Calero

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Sep 23, 2025

Toyota of Lancaster responded

Thank you for sharing your positive experience. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver excellent customer service that exceeds customer expectations, and it’s rewarding to know we’ve succeeded.

September 20, 2025

Dealership Rating
Employee Rating

The service they provide is very courteous. They always explain the advantages of my car and the solutions. More

by Josefina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Sep 22, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

September 17, 2025

Dealership Rating
Employee Rating

Buen servicio y eficiente. Son muy amables y trabajadores. Siempre regreso para el mantenimiento de mi carro. More

by German Loayza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

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Sep 18, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos tus comentarios.

September 13, 2025

Dealership Rating
Employee Rating

Great service. Very Friendly. I shouldn't be given a minimum word limit to complete this survey. More

by kelliog1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience, and we will be sure to pass along your suggestion.

September 11, 2025

Dealership Rating
Employee Rating

Good service and the staff are very helpful, he explain what to do to your vehicles, I recommend to my family and friends the Toyota of lancaster More

by vicente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Annie Vodegel, Gus Alatorre

Report | Print
Sep 12, 2025

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

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