Douglas Velasco | Page 2

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to deal with the missing license plate and the inconvenience it caused. This is not the experience we want for our guests. We would appreciate the opportunity to review the situation with you. Please contact our management team at your earliest convenience so we can look into the details and work toward a resolution. We value your feedback and hope to have the chance to regain your trust.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We appreciate you choosing Toyota of Lancaster to assist with your lease buyout and are glad to hear Marco was able to help complete the process. We understand your concerns regarding your interaction with our team, and we take all customer feedback seriously. Our goal is always to provide a transparent and comfortable experience, and we never want our guests to feel pressured into making a decision that does not feel right for them. Optional products, including extended service agreements, are offered as additional protections that may benefit some customers, but they are not required for every transaction. We apologize if the information presented during your visit did not come across clearly. We appreciate the opportunity to address your concerns and will use your feedback as a learning opportunity to continue improving our customer experience. We value your business and hope we have the opportunity to earn back your trust in the future.

Toyota of Lancaster responded

Thank you for your thoughtful and heartfelt review! We truly appreciate your kind words and are honored by your recognition of our commitment to providing genuine customer care. We're especially pleased to hear that Douglas Velasco made such a positive impression, and we'll be sure to share your compliments with him. Thank you for your trust and support. We look forward to continuing to provide you with the quality service you deserve for many years to come.

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and that our team was helpful, kind, and supportive throughout the vehicle selection process. Our goal is to make purchasing a vehicle as comfortable and enjoyable as possible, and we're glad we could help you find the right one. Congratulations on your new vehicle, and thank you for choosing us! We look forward to serving you again in the future.

Toyota of Lancaster responded

Thank you for your wonderful feedback! We are thrilled to hear that UB Dominguez and Mr. Velasco went above and beyond to help resolve your concerns. Providing exceptional customer service is our top priority, and it's rewarding to know they made such a positive impact on your experience. We truly appreciate your recommendation and look forward to assisting your family, friends, and you again in the future!

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!