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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 2

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

Write a Review

459 Reviews of Douglas Velasco

November 19, 2025

Dealership Rating
Employee Rating

Toyota of Lancaster has been great! The employees are super courteous and explain things very well. More

by LABORDAYRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Nov 24, 2025

Toyota of Lancaster responded

Thank you for recognizing our customer service team! We’ll be sure to pass on your kind words, as they mean a lot to us

November 15, 2025

Dealership Rating
Employee Rating

My car was damaged during service and Douglas did not stop fixing and repairing it until we were satisfied More

by thebutcherlady1
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Nov 17, 2025

Toyota of Lancaster responded

I'm sorry to hear your vehicle was damaged during service. I'm happy to hear our team stepped up and was able to make things right. We look forward to assisting you in the future.

November 01, 2025

Dealership Rating
Employee Rating

I like that they are so nice and good worker friendly and kindest and clean More

by roxigarciapalacios13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Nov 04, 2025

Toyota of Lancaster responded

Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. If you have any thoughts or suggestions on how we can make your next visit even better, feel free to reach out. Your feedback means the world to us!

October 23, 2025

Dealership Rating
Employee Rating

Toyota Lancaster went above and beyond to take care of my needs when problems arised. They handled everything with professionalism. I love my new 2026 Camry. Eddie, Anthony Doyle, Jeff, Sonny, and Andy were More

by natalie.hernandezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Anthony Doyle, Jeff Calero , Eddie Alvarez, Sonny Asaad

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Oct 23, 2025

Toyota of Lancaster responded

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!

October 15, 2025

Dealership Rating
Employee Rating

Very professional and attentive advisor, in N out in less than 1 hour thank you. More

by FAMILYD06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

Report | Print
Oct 15, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 03, 2025

Dealership Rating
Employee Rating

Oscar is a wonderful person great . . he is very intelligent an helpful thank you oscar More

by tanyaltyau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Oct 06, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that [Team Member’s Name] provided you with outstanding service. Oscar Garcia consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.

October 02, 2025

Dealership Rating
Employee Rating

Good experience with customer service friendly people I will recommend to everyone friends and family More

by SHIRLEYRIGONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Oct 06, 2025

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

October 01, 2025

Dealership Rating
Employee Rating

It's a good center and everyone is working together. He doesn't need an evaluation because he is his own evaluator. I love this place and the people who work there. Thank you all. More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

Report | Print
Oct 06, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

September 29, 2025

Dealership Rating
Employee Rating

Average at best. It’s just like every other service center, too expensive and takes too long. More

by p_counts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Sep 29, 2025

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're currently making adjustments to improve our customer's wait time. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

September 26, 2025

Dealership Rating
Employee Rating

Me gusta por la buena atención del personall y trabajo bien echo de los mecanicos More

by carlos.rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

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Sep 29, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

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