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Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 6

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.8
459 Reviews
4.8

459 Reviews

Write a Review

459 Reviews of Douglas Velasco

April 25, 2025

Dealership Rating
Employee Rating

Very happy with the window replacement it was done in a reasonable amount of time and keeps my car OEM More

by TRAVISW.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Apr 28, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

April 24, 2025

Dealership Rating
Employee Rating

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

April 24, 2025

Dealership Rating
Employee Rating

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

April 23, 2025

Dealership Rating
Employee Rating

It was a little long but worth it. They are very respectful and they make sure you understand what work is going to be done to your car. More

by CLEARCRYSSCH
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Apr 23, 2025

Toyota of Lancaster responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

April 16, 2025

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Employee Rating

My opinion of Toyota and its dealerships are very high or I would take the time for this survey nor would I have even bought my third Tundra in nineteen years. No regrets whatsoever. More

by WILLIS.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Apr 16, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 14, 2025

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Employee Rating

Service is fast and very easy with the check in. Keep up the solid work. Amazing team More

by rbertcedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

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Apr 17, 2025

Toyota of Lancaster responded

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

April 09, 2025

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Employee Rating

Always excellent service courteous: listen to ant concerns regarding my car; professional ; explain costs respectful of my time. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

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Apr 09, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

April 02, 2025

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Employee Rating

My car sound like something loose and I only get oil changes from them last time my hood holder came up missing More

by jazarionmommma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 02, 2025

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can reach out to me at (661) 952-2103.

March 31, 2025

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Employee Rating

The customer service and inspection of the car. They kept me informed through technology about the car. More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

February 27, 2025

Dealership Rating
Employee Rating

Excellent Excellent service and customer service Would definitely recommend Excellent service and customer service Would definitely recommend and take my car back for any future repairs More

by ANAID781
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Feb 28, 2025

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

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