Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Douglas Velasco
Douglas Velasco at Toyota of Lancaster

Douglas Velasco | Page 7

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.8
462 Reviews
4.8

462 Reviews

Write a Review

462 Reviews of Douglas Velasco

April 02, 2025

Dealership Rating
Employee Rating

My car sound like something loose and I only get oil changes from them last time my hood holder came up missing More

by jazarionmommma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 02, 2025

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can reach out to me at (661) 952-2103.

March 31, 2025

Dealership Rating
Employee Rating

The customer service and inspection of the car. They kept me informed through technology about the car. More

by Frances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 31, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

February 27, 2025

Dealership Rating
Employee Rating

Excellent Excellent service and customer service Would definitely recommend Excellent service and customer service Would definitely recommend and take my car back for any future repairs More

by ANAID781
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Report | Print
Feb 28, 2025

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

February 23, 2025

Dealership Rating
Employee Rating

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas

Report | Print
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 22, 2025

Dealership Rating
Employee Rating

I have purchased 2 cars at your Dealership. & your staff is friendly, knowledgeable & professional. Thanks More

by april80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

Report | Print
Feb 24, 2025

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

February 21, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and courteous. The assistance to apply for financing was excellent. It was a nice experience. More

by numberonenene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre, Maricela Cardenaas

Report | Print
Feb 21, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

February 13, 2025

Dealership Rating
Employee Rating

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Erick Bravo, Gus Alatorre

Report | Print
Feb 14, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 10, 2025

Dealership Rating
Employee Rating

Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Gus Alatorre , Annie Vodegel, Chanin Yescas, Max

Report | Print
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 06, 2025

Dealership Rating
Employee Rating

Knowledgeable people very good service on time delivery fair prices fast making appointments n very good supervision More

by PEDRODELACRUZ517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Report | Print
Feb 07, 2025

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

February 02, 2025

Dealership Rating
Employee Rating

Thi dealer has the best personal very profesional and they have the best service and they always recomend what ever is best for your car i really recomend them More

by JR845899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

Report | Print
Feb 03, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

1
...
6
7
8
...
47

Dealership Inventory (177 Vehicles)

new 2026 Toyota Tacoma car, priced at $44,258
2026 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Rear-wheel Drive
$44,258
View Details
used 2023 Ford F-150 car, priced at $30,988
2023 Ford F-150
used
Oxford White exterior
Automatic
Four-wheel Drive
$30,988
View Details
used 2024 Subaru Crosstrek car, priced at $24,998
2024 Subaru Crosstrek
used
Crystal Black Silica exterior
Automatic
All-wheel Drive
$24,998
View Details
used 2025 Toyota Corolla Cross car, priced at $25,776
2025 Toyota Corolla Cross
used
Jet Black exterior
Automatic
Front-wheel Drive
$25,776
View Details
used 2023 Toyota Sienna car, priced at $38,988
2023 Toyota Sienna
used
Cypress exterior
Automatic
Front-wheel Drive
$38,988
View Details
used 2023 Toyota Highlander car, priced at $35,834
2023 Toyota Highlander
used
White exterior
Automatic
All-wheel Drive
$35,834
View Details
View All Inventory