Douglas Wells
Douglas Wells at Mercedes-Benz of Edison - A Ray Catena Dealership

Douglas Wells | Page 23

General Manager

Mercedes-Benz of Edison - A Ray Catena Dealership

910 U.S. 1
Edison, NJ 08817

Contact Me
5.0
281 Reviews

Has been selling luxury cars since 1983 and is proud to say that if he sells you a car once, you will always stay with him and his team because we care about our customers they become family.

Dealership Experience

37 yrs, 4 mos

Industry Experience

43 yrs, 4 mos

Specialties & Trainings

Sales, leasing and finacing

Employee Video

5.0

281 Reviews

Write a Review

281 Reviews of Douglas Wells

February 26, 2021

Dealership Rating
Employee Rating

Not good on following up with customers. I am not happy with the customer service, I received. I regret buying my vehicle at that dealership. I should have just bought it at my local MERCEDES dealership. I More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Anthony Marino

Mar 06, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

As we had discussed the car went in your husbands name due to the loan so the DMV had to be in his name the sales person even pick up your DMV charge.

Mar 06, 2021

JM responded

The sales person picked up the the charge because it was never explained to me that they were holding my registration until they receive my husband passport. I didn’t get the registration well over 30 days later.I had to call several times. I spoke to Dough Wells who said he will get back to me in regards to transferring my plates. He never did. Once you buy the car, they don’t feel the need to follow up. I wasn’t told I had to return my old plates to DMV. I plan on contacting the cooperate office. Not happy I wish I can return the truck and buy it from my local dealership. Never again will I ever do business with this MB location. Another issue I had last week was my husband AMG c43 had a flat tire, he dropped it off at the service center, the warranty was up by one day, I spoke to Fred the service manager he said they could not honor the warranty. We had to pay for the tire. They are not accommodating to their customers.

January 25, 2021

Dealership Rating
Employee Rating

Great Job and Great Experience with Vince. Highly recommend this dealership! So happy with my C43 AMG. Cant wait for the next car from him. More

by v.pavone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

thank you for the 5 star review

January 23, 2021

Dealership Rating
Employee Rating

Ray Catena is a great Dealership that makes you feel like family and go out of their way to help you. We dealt with Barry Martin for a second time and he is most helpful in explaining all of our options and More

by vkoliva713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

Jan 24, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you for the kind words and 5 star review. Thank you once again for the business. DW

January 01, 2021

Dealership Rating
Employee Rating

This is my second GLE & my second time at this dealership. Barry Martin & Doug Wells you both have made the begging of 2021 a beautiful start for me & my husband.. You took your time & worked out More

by Lcurry38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

Jan 01, 2021

Mercedes-Benz of Edison - A Ray Catena Dealership responded

Thank you for your kind words Happy New Year

December 06, 2020

Dealership Rating
Employee Rating

Barry is the man!! Straight forward no games will do his best to get you in the car & deal you want. Go see him you won’t regret it. - Rich More

by Rtiru93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

December 04, 2020

Dealership Rating
Employee Rating

Best experience buying a car! Barry was extremely knowledgeable and listened to my needs.. he built several models for me to compare on his desktop ..price was competitive and fair.. Thanks Barry! More

by lorraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Martin

November 25, 2020

Dealership Rating
Employee Rating

It was an excellent experience once again. Everything went smoothly and Paula did a great job. The process of purchasing from the start to finish was quite fast. More

by tootit77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Gaillard

November 12, 2020

Dealership Rating
Employee Rating

Everything was perfect, I received the best attention from Vince peluso Jr. I'm grateful to be part of the mercedes benz of edison, I'm so happy More

by Caliche1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Marino, Vince Peluso Jr. , Brittany Rusin, Edward Vecchione

November 06, 2020

Dealership Rating
Employee Rating

My wife and I could not have been more lucky by having Paula assist us in not only selecting the best car but also guiding us through the entire process. She also made us feel very comfortable that she More

by jadamo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paula Gaillard , Brittany Rusin

October 28, 2020

Dealership Rating
Employee Rating

On 10/21/2020 I had the great pleasure of shopping for a new car as I was driving I pulled into Ray Catena lot . Once in side the showroom my wife and I where assigned a sales person Luigi Giacalone . Mr Gi More

by Edwincesario238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luigi Giacalone, Brittany Rusin

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