Douglas Wells | Page 26

So the dealership is a scam. Giuseppe and the General Manager, just wasted my time. I had asked for 10% of the invoice for a GT 63, Giuseppe, asked for my credit card to confirm my interest. I decided to Manager, just wasted my time. I had asked for 10% of the invoice for a GT 63, Giuseppe, asked for my credit card to confirm my interest. I decided to authorize $5,000 and the dealership gives me a final price which was $6,000 of 10% the invoice. The customer service is horrible and the General Manager put me on hold for 25 minutes and hung up on me without any dignity. More

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Beyond 5 Star from beginning to end I have been a Ray Catena client for 18 years. This is my 9th Mercedes. Can not say enough good things about Allyson, Gutman, and Doug Wells. They go t I have been a Ray Catena client for 18 years. This is my 9th Mercedes. Can not say enough good things about Allyson, Gutman, and Doug Wells. They go the extra mile to make good things happen and insure I was satisfied throughout the process. I would not even consider going to another dealership or dealing with any other sales person. Ray Catena has a great organization and Doug and Allyson are a very big part of what makes it great. I'm a Ritz Carlton manager and know great customer care and service, Allyson and Doug hit all the marks. More

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A Pleasure to work with, they were attentive and knowledgeable. They brought me the car and took back my expiring lease. It was a very seamless and enjoyable experience. Thanks guys!! knowledgeable. They brought me the car and took back my expiring lease. It was a very seamless and enjoyable experience. Thanks guys!! More

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Service and professional Ray Catena and their salespeople especially Charles Luciano and Dave Wells were very helpful in the complicated decisions involved in buy a new car. A Ray Catena and their salespeople especially Charles Luciano and Dave Wells were very helpful in the complicated decisions involved in buy a new car. Also the dealership was hospitable and felt my feel comfortable More

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Friendly Sales Person I mainly interacted with Allyson during my 2018 GLE purchase. I found her very easy to work with. Actually, I felt that she pampers her clients..:) Un I mainly interacted with Allyson during my 2018 GLE purchase. I found her very easy to work with. Actually, I felt that she pampers her clients..:) Unlike other car salespeople, she did not pressurize to immediately decide and close the deal. She let me take my time to decide and helped me to find a good deal. More

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Elie Sasson Doug wells best service So I’ve been buying cars from these guys for years i bought a car and after 30 days had in issue these guys went well and beyond the call of duty the So I’ve been buying cars from these guys for years i bought a car and after 30 days had in issue these guys went well and beyond the call of duty they sent someone 60 miles to pick up the car and give me a loaner car within 30 minutes the service that I was given was like I spent 10 million in the dealership these guys are the best to deal with and Ray Catena truly stands for excellence guys great job I would highly recommend them More

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Amazing experience ! I can’t say enough of Ray catena Mercades. Chris Anthony and Doug really went above and beyond. I’d recommend chris jobes to anyone looking for the sm I can’t say enough of Ray catena Mercades. Chris Anthony and Doug really went above and beyond. I’d recommend chris jobes to anyone looking for the smoothest car buying experience possible. More

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A+ Experience Working with Christopher was easily the best car dealership experience I have ever had. It is not everyday you walk into a car dealership and are gree Working with Christopher was easily the best car dealership experience I have ever had. It is not everyday you walk into a car dealership and are greeted with by such a genuine and knowledgable car salesman. I will continue to do business with Christopher in the future and will recommend many of my friends to him as well. More

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Bad experience This dealer has a lot of cars and because of that you can get okay price like other big dealers. But you gonna have to deal with the people that work This dealer has a lot of cars and because of that you can get okay price like other big dealers. But you gonna have to deal with the people that work there, and unfortunately they love to play games with their clients between a sales guys like Chris Jobs that never answer phones or emails if he doesn't like you and also very rude like when you try to understand something he will laugh at you also the price that he give me on the phone changed completely when i went to see him and after all this changes he was just trying to blame it on me and saying the my credit is not as good also when we went for test drive and showing the car he didn't really explain everything, to Anthony Marino that comes to help you with the deal and after you come back to finalize the deal they change it and they say what's written on this piece of paper is really garbage and they are the ones who wrote everything. and finally after you close the deal and you figure out that they rapped you off, you go to talk or try to get help from Doug Wells the Big Boss then he let you wait for him about 45 minutes and try as much as he can not to meet with you and he thinks that because he's the manger that he has the right to be rude and speak a bad way to the clients which is unacceptable and never help or solve any of your problems, and that was my bad experience with them, and if i have the option to give zero stars i will do it so just be careful dealing with those people More

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One word "EXCELLENT" I've bought quite a few Mercedes from Ray Catena, and I always feel at home when I walk into the dealership. Jim Buchanan sold me my first Mercedes 22 I've bought quite a few Mercedes from Ray Catena, and I always feel at home when I walk into the dealership. Jim Buchanan sold me my first Mercedes 22 years ago, and whenever I see him he makes me feel like family. Doug Wells has continued with that warm and genuine friendship. After we discussed the children, we got down to business. I trust their honesty and judgment. Michael Laudani, in the service department, also always goes out of his way to accommodate me, and I look forward to working with him again in the future. Yesterday, I was introduced to Barry Martin, a sales representative, at Ray Catena. He told me when we first began speaking that I would be buying a car I had no intention of buying yesterday. Ironically, I had three months left on my lease and was just car shopping. I walked out of the dealership with my new E300 yesterday. Barry made the deal flow so smoothly. I drove home with my new car, and a service representative drove home with me to bring my old car back to trade in and he explained how my new car operates. I give Ray Catena my highest recommendation! I am proud to put my name at the end of this rating. Thank you Ray Catena! Barbara Rauch More

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