Douglas Wells | Page 26

New lease experience. Ray Catena Mercedes Benz was very helpful every step of the way.Chuck Luciano was always there to answer all my questions. He was my sales person in 2 Ray Catena Mercedes Benz was very helpful every step of the way.Chuck Luciano was always there to answer all my questions. He was my sales person in 2016. More

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Mike Laudani IS Customer Excellence Put the word “most” in front of words that describe the type of service Mike Laudani provides and you get most attentive; most customer focused; most Put the word “most” in front of words that describe the type of service Mike Laudani provides and you get most attentive; most customer focused; most excellent; most personable; most effective; most knowledgeable, most likely to get it done, just to name a few. Thank you Mike for 13 years of the most stellar service ever!. You're one of the most top reasons why I love Ray Catena Service. I always feel valued, listened to and understood. More

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Excellent Customer Service! Paula is the best! She proved to be Knowledgeable, Patient Humorous and very Professional. My first Mercedes, won't be the last! I highly recommend th Paula is the best! She proved to be Knowledgeable, Patient Humorous and very Professional. My first Mercedes, won't be the last! I highly recommend this class A dealership and plan to refer friends and family. More

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AMAZING SERVICE & VEHICLES! Ray Catena keeps the bar extremely high in customer service and vehicle selection. Our Saleswoman, Ms. Allyson Gutman and her Trainee, Joey, were phe Ray Catena keeps the bar extremely high in customer service and vehicle selection. Our Saleswoman, Ms. Allyson Gutman and her Trainee, Joey, were phenomenal. They had patience, professionalism, and explained everything thoroughly to my Parents. They were very friendly throughout the process, and yes, Ray Catena has the best coffee! They made purchasing a Mercedes Benz a wonderful experience. Thank you to Ray Catena's Manager Mr. Doug Wells, Ms. Gutman, and Joey for giving us a beautiful Mercedes! More

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So the dealership is a scam. Giuseppe and the General Manager, just wasted my time. I had asked for 10% of the invoice for a GT 63, Giuseppe, asked for my credit card to confirm my interest. I decided to Manager, just wasted my time. I had asked for 10% of the invoice for a GT 63, Giuseppe, asked for my credit card to confirm my interest. I decided to authorize $5,000 and the dealership gives me a final price which was $6,000 of 10% the invoice. The customer service is horrible and the General Manager put me on hold for 25 minutes and hung up on me without any dignity. More

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Beyond 5 Star from beginning to end I have been a Ray Catena client for 18 years. This is my 9th Mercedes. Can not say enough good things about Allyson, Gutman, and Doug Wells. They go t I have been a Ray Catena client for 18 years. This is my 9th Mercedes. Can not say enough good things about Allyson, Gutman, and Doug Wells. They go the extra mile to make good things happen and insure I was satisfied throughout the process. I would not even consider going to another dealership or dealing with any other sales person. Ray Catena has a great organization and Doug and Allyson are a very big part of what makes it great. I'm a Ritz Carlton manager and know great customer care and service, Allyson and Doug hit all the marks. More

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A Pleasure to work with, they were attentive and knowledgeable. They brought me the car and took back my expiring lease. It was a very seamless and enjoyable experience. Thanks guys!! knowledgeable. They brought me the car and took back my expiring lease. It was a very seamless and enjoyable experience. Thanks guys!! More

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Service and professional Ray Catena and their salespeople especially Charles Luciano and Dave Wells were very helpful in the complicated decisions involved in buy a new car. A Ray Catena and their salespeople especially Charles Luciano and Dave Wells were very helpful in the complicated decisions involved in buy a new car. Also the dealership was hospitable and felt my feel comfortable More

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Friendly Sales Person I mainly interacted with Allyson during my 2018 GLE purchase. I found her very easy to work with. Actually, I felt that she pampers her clients..:) Un I mainly interacted with Allyson during my 2018 GLE purchase. I found her very easy to work with. Actually, I felt that she pampers her clients..:) Unlike other car salespeople, she did not pressurize to immediately decide and close the deal. She let me take my time to decide and helped me to find a good deal. More

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Elie Sasson Doug wells best service So I’ve been buying cars from these guys for years i bought a car and after 30 days had in issue these guys went well and beyond the call of duty the So I’ve been buying cars from these guys for years i bought a car and after 30 days had in issue these guys went well and beyond the call of duty they sent someone 60 miles to pick up the car and give me a loaner car within 30 minutes the service that I was given was like I spent 10 million in the dealership these guys are the best to deal with and Ray Catena truly stands for excellence guys great job I would highly recommend them More

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