Douglas Wells | Page 28

Outstanding Service Tom Cola worked with my wife and me in our recent leasing of a new 2019 Mercedes E300. Tom’s attention to detail and to us and our needs was outstandi Tom Cola worked with my wife and me in our recent leasing of a new 2019 Mercedes E300. Tom’s attention to detail and to us and our needs was outstanding. He patiently answered all of our questions and worked with us to achieve a great deal. Tom never rushed us and was extremely pleasant throughout. Tom and the whole dealership made us very comfortable and welcome. Tom and Doug Wells made leasing a new car a great experience for us. We are extremely grateful. More

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Exceptional Customer Service with Tom Cola of Ray Catena Tom Cola is the best!! I've purchased several vehicles from Tom over the years and his level customer service is exemplary. Customer service is not de Tom Cola is the best!! I've purchased several vehicles from Tom over the years and his level customer service is exemplary. Customer service is not dead with Tom Cola! He goes above and beyond to ensure each customer has the best sales experience possible. When you go to Ray Catena Mercedes Benz of Edison ask for Tom Cola and you will not be disappointed. I highly recommend him and their Service Department! More

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Best Experience Ever Manish was absolutely wonderful to work with. He was able to find exactly what I wanted and was so accommodating when it came to adding additional fea Manish was absolutely wonderful to work with. He was able to find exactly what I wanted and was so accommodating when it came to adding additional features to the car. He knew how important this was for me and made sure that I was getting everything on my wishlist! Manish treated me like a friend and was so trustworthy, I had no doubt throughout this entire process that I was getting a great value car without the gimmicks. This has been the best car buying experience I’ve ever had and I am so appreciative for the Ray Catena team and Manish for going above and beyond to ensure that I was happy with my purchase. Also a huge thank you to Doug & Louis for working so closely with Manish to make this purchase a reality! More

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Great Experience! We have been buying cars at Ray Catena’s since 1991. We have never been disappointed and our newest purchase this week has surpassed our already high We have been buying cars at Ray Catena’s since 1991. We have never been disappointed and our newest purchase this week has surpassed our already high expectations. Barry Martin, our sales rep, is the ultimate gentleman and professional. He was very knowledgeable, informative and respectful. Extremely patient too! He worked out the best possible deal for us. Doug Wells, service manager, made sure the deal happened. He, too, is the consummate professional! More

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Windshield Washer Odor Coming Through Vents CANT BREATHE! I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I h I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I have had to roll the windows down while using just to breath. I almost passed out once! I have brought the 2018 C300 in several times to see what the problem is and they have duplicated the issue but no fix. I cannot drive the car this way but they will not do anything about the issue. They act very casual about it. I am not taken seriously. Maybe because I'm a woman? IMO. I have been dragged through the mud because they have deep pockets. They need to take this car back! More

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Doug Wells & Paula Gaillard turned a bad experience around Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I’ve been with Ray Catena for over 15 Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I’ve been with Ray Catena for over 15 years and I almost walked away never to return to the brand. More

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My great experience at Mercedes-Benz Barry Martin was a great sales person. He is very knowledgeable and helped us choosing a great car for our family. I would recommend Barry to anyone a Barry Martin was a great sales person. He is very knowledgeable and helped us choosing a great car for our family. I would recommend Barry to anyone as he was so helpful and answered all the questions that we have. More

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I was treated with the highest respect and courtesy From the sales team which was lead by Vincent Santangelo and Vincent Peluso to the Management, I was treated with respect , courtesy, honesty and effi From the sales team which was lead by Vincent Santangelo and Vincent Peluso to the Management, I was treated with respect , courtesy, honesty and efficiency. Our company has leased several vehicles from Ray Catena, in fact 3 in the one week I was there. We greatly appreciate and have great trust with the team. I highly recommend visiting and seeing Vincent for your next car. Great Job and Thank you, Justin Bellezza More

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completely misled me, I was very interested in a vehicle, I was told that it had to go through the certification process, as soon as it was complete, I could visit and per I was very interested in a vehicle, I was told that it had to go through the certification process, as soon as it was complete, I could visit and perhaps( which was my intention) purchase. I received a phone call, said car was ready, come on up and view it, all was good. I made an appointment to visit, was on my way to dealership, received a phone call, don't bother, car was sold!!!. Completely blind sided me. They said someone had put a deposit down last night, had never given me the option to do so. I received numerous emails, phone calls etc in regards to my interest, at the end of the day, they pulled the rug out..My wife was very disappointed, this was to be her vehicle. Wish my review and experience could have been better, obviously, it was not More

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Outstanding Service! Mr.Barry Martin is the BEST! We came to an agreement on a beautiful new GLA 250 and I use the term "agreement' because there was no haggling or barte Mr.Barry Martin is the BEST! We came to an agreement on a beautiful new GLA 250 and I use the term "agreement' because there was no haggling or bartering, it simply wasn't necessary. Mercedes-Benz and Mr. Martin uphold a certain style of service "the best deals or nothing else". As a young woman acquiring a new car on my own I was a bit nervous because at other dealerships I was offered unfair deals because of my age and looks. However Mr. Martin and EVERYONE at Mercedes-Benz welcomed me and made me feel like my dream of driving a Mercedes was not only reachable but inevitable by the end of our meeting. Thank you Barry Martin for your patience, kindness, knowledge, and wise words of wisdom. Oh yes and thanks for the amazing G series i get to call mine- sincerely Ms. Daly! More

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