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Duane Henderson
Duane Henderson at Gordie Boucher Ford of Kenosha

Duane Henderson

Service Concierge

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.9
10 Reviews
4.9

10 Reviews

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10 Reviews of Duane Henderson

October 25, 2025

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Employee Rating

I was pleased with the service that was provided and the time in which it was performed. Staff was very pleasant and informative about what was going on with my vehicle. More

by Rhamm819
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Karen Cooper, Barb Derose, Katie Eckman, Brianna Williams

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Oct 30, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear you were pleased with both the timeliness and quality of service. Our team at Gordie Boucher Ford of Kenosha takes pride in keeping customers informed and ensuring every visit is a pleasant experience. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

October 18, 2025

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Jessica was outstanding . From the beginning she was helpful and really went beyond for me to get my transmission fixed . She kept me well informed and let me know , any quest More

by oliver.awalker93
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley, Barb Derose

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Oct 18, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic feedback! We’re thrilled to hear that Jessica went above and beyond to help get your transmission repaired and kept you informed throughout the process. Her dedication to customer care truly represents what we strive for at Gordie Boucher Ford of Kenosha making every experience smooth and stress-free. And yes, we agree Barb’s cookies are the best finishing touch! We truly appreciate your kind words and look forward to seeing you again. Sal Pappalardo General Manager

September 26, 2025

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Quick service and very friendly staff. I bring all my cars here, Ford and even non Ford vehicles More

by Way2bJB
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley, Sam Alcazar, Brianna Williams, Julia Duensing

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Sep 30, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you enjoy our quick service and friendly staff, and we truly appreciate that you trust us with all your vehicles—Ford and non-Ford alike. At Gordie Boucher Ford of Kenosha, our goal is to deliver dependable care no matter what you drive. We look forward to serving you again! Sal Pappalardo General Manager

September 18, 2025

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This dealership is fantastic for someone who drives as much as I do. They consistently offer great deals on maintenance! More

by K
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Verhagen, Eljiah Goodwin, Katie Eckman

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Sep 22, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that our maintenance deals help keep your vehicle in top shape, especially with all the driving you do. At Gordie Boucher Ford of Kenosha, we’re committed to providing reliable service and real value so our customers can drive with confidence every day. We appreciate your trust and look forward to seeing you at your next visit! Sal Pappalardo General Manager

August 22, 2025

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Simple, fast, and easy service! ! Katie was just the sweetest gal!! Definitely reccomend coming here More

by Julia Duensing
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Yager, Eljiah Goodwin, Karen Cooper, Rebecca Miller, Katie Eckman, Julia Duensing , Bradford Titone

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Aug 23, 2025

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

August 07, 2025

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Just wanna give a round of applause to the service manager Belal Barakat and General Manager Sal Pappalardo for taking the time and dealing with the issue and concerns regarding my vehicle. And they a More

by Jonathan
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Recommend Dealer
Yes

Other Employees Tagged: Belal Barakat, Terry Teasley, Sal Pappalardo, Vaughn Eviston-Jahnke, Eljiah Goodwin, Barb Derose, Jurnee Yohe

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Aug 11, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for updating your review to 5 stars! We’re so glad our Service Manager, Belal Barakat, and were able to resolve your vehicle concerns quickly and keep you informed every step of the way. At Gordie Boucher Ford of Kenosha, our goal is always 100% customer satisfaction, and we’re thrilled to know you’re happy with both the service experience and the final results. We truly appreciate your kind words about our dealership team, auto service department, and customer care. Feedback like yours inspires us to keep delivering top-quality Ford service, repairs, and customer support. Thank you for choosing Gordie Boucher Ford in Kenosha, WI we look forward to serving all your future automotive needs! Sal Pappalardo General Manager

March 29, 2025

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Bradford and the service team and the service manager went above and beyond for me both times than I was at the dealership and would highly recommend any other veterans to take their vehicles to your to More

by robertramsey1262
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Recommend Dealer
Yes

Other Employees Tagged: Larry Trimmer, Mel Burges , Bradford Titone

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Mar 30, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Belal Barakat Service Manager 262-697-0700

November 23, 2024

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I have nothing more relevant to comment upon at this time. Everything was within required limits More

by MMONROE890
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Cairo , Alex Luna, Bradford Titone

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Nov 23, 2024

Gordie Boucher Ford of Kenosha responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700

October 26, 2024

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I was very impressed with the service of the Service Department. They were on top of things. More

by mhollar773
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Beesley, Sam Alcazar, Katie Eckman , Bradford Titone

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Oct 27, 2024

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

September 30, 2024

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Employee Rating

Everyone at Gordie Boucher has always been very nice and helpful everytime I go in for service. I just used their courtesy drop off service for the first time. I love that they bring your car back to your h More

by stennyson1979
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Yager, Larry Trimmer , Hadi Abulughod, Bradford Titone

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Sep 30, 2024

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Belal Barakat Service Manager 262-697-0700

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