Eddie Frailey | Page 3

Lester Glenn Subaru responded

Hi MBEVANS, Thank you for taking the time to share your detailed feedback. We're glad to hear our sales and service teams took good care of you and that we were able to repair your Crosstrek quickly and provide you with a loaner vehicle. However, we completely understand how disappointing and frustrating it is to experience an issue on a brand-new vehicle, especially with so few miles on it. We also understand the inconvenience of making multiple trips to and from the dealership, along with the unexpected fuel expense. While we're pleased we could get you back on the road quickly, we recognize that the experience fell short of what you expected from a new vehicle. We have shared your review with our management team, and as a small gesture to help make up for the inconvenience, our team has placed a service credit on your account to help offset your fuel and travel expenses. This credit can be applied toward future service that falls outside of your prepaid maintenance package. We truly appreciate your patience and your feedback, and we thank you for choosing Lester Glenn Subaru. We look forward to providing you with the five-star experience you deserve at your future visits. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KLOTZROB12, Thanks for sharing your feedback! We’re so glad to hear our service team was knowledgeable and that your vehicle was ready when promised. Providing reliable, efficient service is exactly what we strive for every day. It’s also great to know you enjoyed the clean waiting area, coffee, and internet while you waited. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Pduke6, Thanks for sharing your experience! We’re glad to hear Edward was helpful and took the time to answer all your questions, and that your vehicle service was completed on time as promised. Providing reliable, timely, and informative service is exactly what the team strives for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MCYOST48, Thanks for sharing your experience! We’re glad to hear you received good service and felt comfortable during your visit. It’s also great to know you enjoyed the waiting area while your vehicle was being taken care of. Providing a convenient and pleasant service experience is exactly what the team strives for. We truly appreciate your feedback and look forward to seeing you again at the service center! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JFN0810, Thanks for sharing your experience! It’s great to hear that Seth provided helpful options on both vehicles and features while keeping the process relaxed and pressure-free. Allowing customers to take their time and make the right choice is exactly what the team strives for, and we’re glad that approach made your experience a positive one. We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team