Eddie Frailey | Page 2

Lester Glenn Subaru responded

Hi MATEROHOME, Thanks for sharing your experience! We’re so glad to hear you enjoyed your visit and that our team provided friendly and helpful service. It’s wonderful to know you also enjoyed our comfortable waiting area, coffee, and even the free popcorn! Creating a welcoming and enjoyable environment for our customers is something we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi NCC929, Thanks for sharing your experience! We’re so glad to hear Edward provided such exceptional service and went above and beyond to make your visit a positive one. It’s wonderful to know he was helpful, considerate, and made such a great impression that you took the time to share your compliments with management. We truly appreciate your kind words about Edward and the rest of our team. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi AMCITALY, Thanks for sharing your experience! We’re so glad to hear you were happy with the service you received and the time it took to complete your visit. It’s great to know you also appreciated the complimentary car wash! We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that you felt your concerns were not addressed properly the first time. Our team has reached out and would appreciate the opportunity to speak with you directly to better understand what happened and help address any remaining concerns. Please give us a call back when you have a chance so we can work toward a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to make things right. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ARNOLDCANTOR76, Thanks for sharing your feedback! We’re so glad to hear you found our team attentive, friendly, and professional. Providing consistently great service is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DVDKSR7, Thanks for sharing your experience! We’re so glad to hear you had a great visit and that our entire team was pleasant and helpful throughout the process. Providing a friendly, supportive, and positive experience is exactly what we strive for every day. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JANE13159, Thanks for sharing your experience! We’re so glad to hear you consistently have a positive experience with our Subaru team. It’s wonderful to know Edward provided such thorough, patient, and caring service during your visit. We’re especially happy he was able to take care of everything for you, including arranging a loaner vehicle when unexpected issues came up, so you didn’t have to worry about transportation. That level of support and convenience is exactly what we strive for every day! We truly appreciate your continued trust and kind words. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BARRYNVANNA, Thanks for sharing your experience! We’re so glad to hear your visit was clean, efficient, and friendly, and that you received excellent customer service throughout. It’s also great to know you felt the pricing was fair and that everything met your expectations. We truly appreciate your kind words and are thrilled to hear you loved your experience! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi timeaftertime1, Thanks for sharing your experience! We’re so glad to hear your first full maintenance service went smoothly and that you were happy with the results. It’s great to know the complimentary car wash was a nice added touch as well! Providing quality service and a positive experience from start to finish is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a vehicle concern is not resolved to your satisfaction, and we appreciate the opportunity to provide some additional context. Throughout the diagnostic process, our team thoroughly evaluated your vehicle, including multiple road tests performed by both our technician and management team. During your most recent visit, no humming noise consistent with a mechanical failure was identified. The only condition observed was tire noise associated with uneven tire wear, which can occur when wheel alignment issues are present. We also understand your concerns regarding your case with Subaru Advocacy. While Subaru Advocacy operates independently from our dealership, we reached out on your behalf to seek additional assistance. As a result, Subaru offered to cover 50% of the cost of the recommended tire replacement and wheel alignment as a goodwill gesture. We recognize that this has been a frustrating experience, and while we may not agree on the cause of the concern, our goal has always been to provide honest recommendations based on our findings and Subaru's guidance. We remain committed to assisting you and would be happy to discuss any additional questions you may have. Thank you for your feedback and for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team