Eddie Frailey | Page 2

Lester Glenn Subaru responded

Hi ARNOLDCANTOR76, Thanks for sharing your feedback! We’re so glad to hear you found our team attentive, friendly, and professional. Providing consistently great service is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi DVDKSR7, Thanks for sharing your experience! We’re so glad to hear you had a great visit and that our entire team was pleasant and helpful throughout the process. Providing a friendly, supportive, and positive experience is exactly what we strive for every day. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JANE13159, Thanks for sharing your experience! We’re so glad to hear you consistently have a positive experience with our Subaru team. It’s wonderful to know Edward provided such thorough, patient, and caring service during your visit. We’re especially happy he was able to take care of everything for you, including arranging a loaner vehicle when unexpected issues came up, so you didn’t have to worry about transportation. That level of support and convenience is exactly what we strive for every day! We truly appreciate your continued trust and kind words. Thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BARRYNVANNA, Thanks for sharing your experience! We’re so glad to hear your visit was clean, efficient, and friendly, and that you received excellent customer service throughout. It’s also great to know you felt the pricing was fair and that everything met your expectations. We truly appreciate your kind words and are thrilled to hear you loved your experience! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi timeaftertime1, Thanks for sharing your experience! We’re so glad to hear your first full maintenance service went smoothly and that you were happy with the results. It’s great to know the complimentary car wash was a nice added touch as well! Providing quality service and a positive experience from start to finish is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ishor2001, Thank you for taking the time to share your feedback. We understand how frustrating it can be when a vehicle concern is not resolved to your satisfaction, and we appreciate the opportunity to provide some additional context. Throughout the diagnostic process, our team thoroughly evaluated your vehicle, including multiple road tests performed by both our technician and management team. During your most recent visit, no humming noise consistent with a mechanical failure was identified. The only condition observed was tire noise associated with uneven tire wear, which can occur when wheel alignment issues are present. We also understand your concerns regarding your case with Subaru Advocacy. While Subaru Advocacy operates independently from our dealership, we reached out on your behalf to seek additional assistance. As a result, Subaru offered to cover 50% of the cost of the recommended tire replacement and wheel alignment as a goodwill gesture. We recognize that this has been a frustrating experience, and while we may not agree on the cause of the concern, our goal has always been to provide honest recommendations based on our findings and Subaru's guidance. We remain committed to assisting you and would be happy to discuss any additional questions you may have. Thank you for your feedback and for choosing Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MBEVANS, Thank you for taking the time to share your detailed feedback. We're glad to hear our sales and service teams took good care of you and that we were able to repair your Crosstrek quickly and provide you with a loaner vehicle. However, we completely understand how disappointing and frustrating it is to experience an issue on a brand-new vehicle, especially with so few miles on it. We also understand the inconvenience of making multiple trips to and from the dealership, along with the unexpected fuel expense. While we're pleased we could get you back on the road quickly, we recognize that the experience fell short of what you expected from a new vehicle. We have shared your review with our management team, and as a small gesture to help make up for the inconvenience, our team has placed a service credit on your account to help offset your fuel and travel expenses. This credit can be applied toward future service that falls outside of your prepaid maintenance package. We truly appreciate your patience and your feedback, and we thank you for choosing Lester Glenn Subaru. We look forward to providing you with the five-star experience you deserve at your future visits. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi KLOTZROB12, Thanks for sharing your feedback! We’re so glad to hear our service team was knowledgeable and that your vehicle was ready when promised. Providing reliable, efficient service is exactly what we strive for every day. It’s also great to know you enjoyed the clean waiting area, coffee, and internet while you waited. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Pduke6, Thanks for sharing your experience! We’re glad to hear Edward was helpful and took the time to answer all your questions, and that your vehicle service was completed on time as promised. Providing reliable, timely, and informative service is exactly what the team strives for every day. We truly appreciate your kind words and thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MCYOST48, Thanks for sharing your experience! We’re glad to hear you received good service and felt comfortable during your visit. It’s also great to know you enjoyed the waiting area while your vehicle was being taken care of. Providing a convenient and pleasant service experience is exactly what the team strives for. We truly appreciate your feedback and look forward to seeing you again at the service center! Happy Driving, The Lester Glenn Subaru Team