Edwin Diaz | Page 38

100% recommend Alex Alex Vivar is a great salesman. Other than that my experience there was subpar. Issues lie with the other departments. Jeep is a great brand, but one Alex Vivar is a great salesman. Other than that my experience there was subpar. Issues lie with the other departments. Jeep is a great brand, but one of the guys there ended up arguing with me and my brother and needs to learn how to deal with customers instead of getting defensive. The department that deals with the DMV paperwork also made a mistake which delayed some paperwork. But once again, I’d like to say that Alex provided a wonderful experience as he was helpful, and attentive. Edwin was also great for the few minutes I spoke to him. More

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My FOURTH car from this dealership Robert Caballero and Alex Vivar were very prompt and helpful. As always, they go the extra mile to make you feel comfortable. Jeep Wtangler Sport Robert Caballero and Alex Vivar were very prompt and helpful. As always, they go the extra mile to make you feel comfortable. Jeep Wtangler Sport More

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repair work no comment I was satisfied with the help I receive from jay in service department the advice that was given by jay pertaining to my vehicle no comment I was satisfied with the help I receive from jay in service department the advice that was given by jay pertaining to my vehicle More

by RREID5858 Verified Customer Verified Customer

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Smooth process Due to my time constraints I was only able to visit the dealer on weekdays after 6:30pm. I have visited other dealers at that time and felt rushed. He Due to my time constraints I was only able to visit the dealer on weekdays after 6:30pm. I have visited other dealers at that time and felt rushed. Here, I did not. The whole process was smooth for me, thanks to my wonderful salesman, Ricky. The finance manager and all the others involved in the process really were wonderful. I have no complaints and I have really enjoyed my whole experience. Thank you to everyone involved. I am very happy with my new Durango GT! More

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Great Service Dionisio Rosado was my sales person and he was very nice, professional and welcoming. He even came in on his day off to help finalize my deal. That sp Dionisio Rosado was my sales person and he was very nice, professional and welcoming. He even came in on his day off to help finalize my deal. That speaks to his dedication to providing great customer service. I highly recommend Dionisio and Bayside Chrysler Jeep Dodge. More

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Dodge 2016 Everyone is nice when it comes to sales. I hope it stays like that for a long time because I’m planning to go back to the same place. Everyone is nice when it comes to sales. I hope it stays like that for a long time because I’m planning to go back to the same place. More

by alexnun76 Verified Customer Verified Customer

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Stay away! Stay far far away! Stay far away from this dealership they are the epitome of a bait and switch dealer. I recently went to this location based on the review and suggesti Stay far away from this dealership they are the epitome of a bait and switch dealer. I recently went to this location based on the review and suggestion from TrueCar.com. I went to this location on Friday 4-27-2018 looking to trade my vehice and get into a 2018 Jeep Wrangler. I came with very specific specs and exactly what I wanted to put down and what I was willing to pay monthly I told the dealer Tony Pang that I didn’t want to do any negotiating and I simply wanted to pay what was on the Jeep website and get to as close of a monthly payment of what I was comfortable paying. After talking to Tony Pang he brought Over one of his “managers” to go over the deal and suggested I go into a JL wrangler vs the Jk wrangler because of the residual value and the difference would be about 13 dollars a month. I then asked to see the vehicle they were pitching me. Tony brought me upstairs and sat me in the very vehicle his “manger” was talking about. He then told me they have the vehicle in black and if I wanted it It would be here In the morning . I agreed on the terms told them i would be back in the morning with my down payment and title of my current vehicle. Simple right? , WRONG- Saturday 4-28-18 9am I called Tony Pang and confirmed everything we went over the night prior because I didn’t want to waste my time. TONY CONFIRMED WITH ME 3x everything we went over the pervious night. 1pm Im at the store again I go over everything with Tong Pang for the 4x time and he ensures me everything is fine the vehicle is here we are good to go. He then proceeded to tell me they couldn’t get the black one but the white was still available I said that’s fine white is okay. As soon as he ran my credit and come back with my result he comes back with the same manger from the night before and said oh I’m so sorry the vehicle Tony sat you in and said was available 5 mins ago isn’t available someone already put a deposit on it and he didn’t know. Then he proceeded to show me different options of other vehicles that I was never interested in. Naturally I’m Extermly upset and ANOTHER so called “manager” came over and said he will call over the the “person” that put the deposit on the vehicle I wanted was still going to come and buy. He told me to give him 5 mins and he would find out. 5 mins turned in to 20 mins. I went to the “manger” and asked what was the hold up it’s either yes or no he then proceeded to say oh well the guy said he has to talk to his wife give him 5 mins and he would call the manager back. Another 5 mins turned into 20. AGAIN I went to the “manager and asked him did he get anything and he said I was rushing him. Excuse me ?!?. I then proceeded to explain to him I been here over 2 hrs already waiting for a car you guys told me was here and then Explained to him that they ran my credit he then tells me oh so what you make it seem like your score is going to go down 30 point or something it’s only gonna go down 3 point 5 points max...... He then Tells me that if I’m not patient he’s not selling me a car at all and I can leave. At this point I ask to speak to someone above him he states there is no one above him..yea ok..so there was a older gentleman that clearly was either the owner or the main manager sitting at the podium so i grabbed him and asked who is above this man and he said he was..so much for no one above you Unfortunately I was unable to get his name as he would not give it to me i explained everything that went on to the older gentleman and he then told me the car wasn’t sold to another person but another dealership request the car and it’s being shipped out . He said that he would be able to get the car i wanted but i would have to come back on Monday then attempted to show me 4 more vehicles with less features that cost more or the same as the original vehicle. Please do your self a favor do not go here do not give them your business between the terrible customer service. The fake “managers” just lie after lie save yourself the time the hassle and the unnecessary credit inquiry. More

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very comfortable sale very friendly sales department. very comfortable with the deal. extremely willing to work with you . I would highly recommend this dealership and sa very friendly sales department. very comfortable with the deal. extremely willing to work with you . I would highly recommend this dealership and salesman to others and I will be back More

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Had a poor experience, but effort was made to rectify If there was a way to select 0 stars, I would. I have never been so disgusted. I should have known better with family in the car sales business. I was If there was a way to select 0 stars, I would. I have never been so disgusted. I should have known better with family in the car sales business. I was told not to deal with this particular dealership, but I gave them the benefit of the doubt. They first rushed me to pick up the new vehicle I had leased-- calling multiple times and pressuring me-- but my grandfather passed away and I needed to push that off a couple of days. Before I could get there, the Jeep folks sold my vehicle to someone else. When I wanted to come and get it, it was no longer available. They drove 100 miles away to finally get my vehicle. After much miscommunication, I arrived at the dealership and my car was not there yet, supposedly getting detailed. But then the car arrived, not detailed. We waited another hour for the car. Finally I was ready to give them my previously leased Chevy (something they reassured me would be successful, despite my apprehension). Today, I received a $630 bill from my previous leasing bank. Apparently, my vehicle was never given back to US Bank. Where is it? We don't even know. I am done with this place. They lost my car and they are completely unprofessional. *Update: Edwin handled my concerns and took care of my situation like a professsional. I appreciate this. The vehicle has been found and grounded. More

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Professional Very friendly and professional. The Ram was serviced within the time frame I was told. All my concerns were addressed and in the meantime I was in t Very friendly and professional. The Ram was serviced within the time frame I was told. All my concerns were addressed and in the meantime I was in the showroom with Edwin viewing my next possible purchase. More

by nyusmc Verified Customer Verified Customer

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