Elan Yakovee

I will never buy another car from Temecula Mercedes Benz again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from again and would NOT recommend buying a car and expecting any kind of after purchase or customer service from this dealer. Once you bought a car from them you can forget it. They are only interested in selling you a car and taking your money. Finance or for that matter no one will return your calls. Receptionists are not answering the calls. I have called the Sales Manager Huck Mashfe, Sr. Sales Manager Elan Yakoveethe all directly and no answer or called me back. But, I bet you 1M dollars if I was buying an AMG GTR Black Series for 500-600k, I can guarrantee they call me back in seconds. Even like pretending to want to buy additional add on warranty, they call back in minutes. Oh but that makes them money. Well you get the drift.... No one answers their phone or calls you back. I finally got an answer from a sales man Alex Afthal instead of Huck and he said to call Javier Suguimizu, Wayne's boss a little later as he is busy. So, I waited and called him 45 min later, but he never answered his phone. Wouldn't be surprised if Alex told him not to answer since I will be asking for my 2000-2200 dollars they owe me. I feel like the Finance guy is in on a mission to scam me out of my 2K+. Because he takes a hit on his bonus if he has to pay me my money. Watch out you might be next. I feel dirty for dealing with these bunch. Feels like your typical used car scummy type dealer treatment. It has been 5 months and I still haven't received my refunds. I even asked my friend Andrew W. from another Mercedes store to help and call Elan. Elan told him have Terry come in I will take care of him. I live 300 miles away. Sorry your guy Wayne lied to me and didn't take care of me when I went to see him face to face once. Why should I spend 200 dollars of gas to come see you when your Finance guy didn't take care of me to begin with. Basically, I Bought a 200k 2018 AMG GTR from this dealer back in January 2019 and sold it in February 2022. I had purchased all the extra add on tire/wheel, service etc... warranty. All am asking to send me what's mine. The unused balance remaining on the warranties I canceled back in January 2021. I tried to get their finance guy, Wayne Molter to cancel the extra added on warranties and refund the remaining unused value over the phone. But he insisted on me coming in to sign the form. Since my purchase as I mentioned before I have moved to Las Vegas, so I had to make a special trip to see him and sign the form. In today's digital world he could have sent me a Docusign and took care of it. He would have done so to gain my business if I was buying 10000% guaranteed. What it was is he didn't want to give me my money back. Its a tactic they use. It's pure greed and scamming. If you make it difficult maybe I will go away and forget about it. He kept saying this could take up to 2 months to receive the refund at least 4 times. He had a xxxx poor attitude and really didn't want to do the cancellation or help me. He made me feel like I was wasting his time. I am looking into buying the latest G-wagon or Maybach luxury version, but damned if I give them my business ever again. And I would again highly recommend else where for all your Mercedes needs and purchases. I have bought many of cars in my lifetime and this has to be one of the poorest service I have ever received. More

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Most incredible experience my wife and I have ever had. I never thought purchasing a Mercedes could be such a WOW factor. Customer service at the ultimate. Everyone from Elan, Q, and Ari to include othe I never thought purchasing a Mercedes could be such a WOW factor. Customer service at the ultimate. Everyone from Elan, Q, and Ari to include others treated us with tremendous professionalism and created a very friendly family environment. Highly recommend them. When you purchase a Mercedes from them it's not how much you pay but the fun experience you will encounter from it. Loving our Mercedes (it's actually my wife's Mercedes, I am only the passenger). More

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On top of the dealership looking like a 5 star international hotel, I pulled up to the dealership with the intent of just looking around. What I can instantly say is I love how I didn’t get immedi international hotel, I pulled up to the dealership with the intent of just looking around. What I can instantly say is I love how I didn’t get immediately shark attacked by a bunch of reps. I actually approached Mr. Tarantino about a question I had about the car. Extremely courteous, catered to my every need, even the finance guy Mr. Molter was friggin hilarious. The sales manager Elon knows exactly what he’s talking about, doesn’t pressure you into anything, and even till post sale, the dealer Mr. Tarantino still answers my questions I have about the car in a timely, happily manner. 10/10 experience, and I love the crap out of my amg baby!!! More

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I had been to several dealerships and none of them compared to the type of service I received at this one in Temecula. Super clean and beautiful with cars on top of water fountains. :) Exceptional w compared to the type of service I received at this one in Temecula. Super clean and beautiful with cars on top of water fountains. :) Exceptional world class customer service. I was quickly greeted by Sam Udonuku; Professional, understanding, patient and funny with a great personality and sense of humor. He spent a lot of time (hours) trying to see if he could help solve my problem with my lease from BMW that I needed to get rid of. He was patient and understanding of my situation, which I really appreciated. Then I was introduced to the BIGWIGS :) Sr. Sales Mgr (Elan Yakovee) and General Manager (Chris Lanza). Wow, they were just as amazing and made me feel like I was part of their family. Also, trying to figure if they could help me, which they fortunately did. My car buying experience with Sam, Elan and Chris was above and beyond. Thank you so much for the best car buying experience I have ever had. I can’t thank you guys enough. More

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Amazing experience! I'm used to buy Mercedes cars on several dealership but the one in Temecula is from very far the best one!!! Best staff ever! I'm used to buy Mercedes cars on several dealership but the one in Temecula is from very far the best one!!! Best staff ever! More

by Haim Verified Customer Verified Customer

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Just want to compliment all the staff especially my sales rep California Joe. Joe went above and beyond to take special care of me! Joe has a personality plus, he exudes such positive energy and is very prof rep California Joe. Joe went above and beyond to take special care of me! Joe has a personality plus, he exudes such positive energy and is very professional!! He brought me the best deal possible and the most beautiful car!!! This is my second purchase here and I’m sure I’ll be back. If you want a great experience I highly recommend asking for California Joe!! More

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Kyo & Elan are the best & very professional (both were nice , patient & accommodating to us). They worked with us until we got deal that we wanted. We had an awesome experience. Thank you so much! nice , patient & accommodating to us). They worked with us until we got deal that we wanted. We had an awesome experience. Thank you so much! More

by johnbas70 Verified Customer Verified Customer

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Your service cost is too inflated. Your employees are trained to dig for money. And that makes me suspect your scruples. I feel unsure 0 trained to dig for money. And that makes me suspect your scruples. I feel unsure 0 More

by CAHOONANN Verified Customer Verified Customer

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Exceptional service, Great managers, all our vehicles needs are always met at Mercedes of Temecula. Outstanding salesman, repeat client with multiple mercedes vehicles. I Highly Recommend Andre, as he needs are always met at Mercedes of Temecula. Outstanding salesman, repeat client with multiple mercedes vehicles. I Highly Recommend Andre, as he is very knowledgeable in the Mercedes Brand and fulfilling your vehicle needs at Mercedes of Temecula. More

by jalcaide Verified Customer Verified Customer

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I’m extremely happy with the service that I received from Elizabeth. She has always gone beyond the call of duty for me. I’m always telling anyone that will listen about her exceptional service skills. Sinc Elizabeth. She has always gone beyond the call of duty for me. I’m always telling anyone that will listen about her exceptional service skills. Sincerely, Ontolia More

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